Your self-service platform to connect any carrier, in any country to Microsoft Teams. We put number management, policy management, and PSTN connections into a single portal.
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Your self-service platform to connect any carrier, in any country to Microsoft Teams. We put number management, policy management, and PSTN connections into a single portal.

Manage Every Client's Teams Environment In One Portal​

Orto simplifies Microsoft Teams user management for MSPs by centralizing policy, number, and user provisioning across all customer tenants.

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Single pane of glass for Microsoft Teams management

Smarter Microsoft Teams Management For MSPs

As an MSP, managing Microsoft Teams for multiple clients can be a daily drain. Constant account switching, inconsistent configurations, and error-prone manual processes.

Orto by Callroute puts you in control. Connect all your customers’ Microsoft 365 tenants to one secure portal. Assign policies using Personas, manage numbers with precision, and deliver scalable service, all without the usual overhead.

Benefits Of Microsoft Teams Management For MSPs With Orto

Multi-Tenant
Dashboard


View & manage all customer tenants from one login - fast, secure, & scalable.

Persona-Based
Provisioning


Standardize & reuse policy configurations for consistent, error-free setup.

Smarter Number
Management


Easily allocate & track numbers per client, tenant, or user.

Granular Roles-Based Access Control


Assign specific tenant access to staff based on customer scope.

Improve Quality Management & Deliver Consistently

Using Orto’s Microsoft Teams management tool for MSPs, you can complete tasks quickly and accurately, increasing customer satisfaction, retention, and your profit margins.

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Faster at completing user changes vs manual processes
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More accurate, reducing ticket escalation
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Less costly than relying on manual change processes

Manage Customers In One Place

Using the Orto for Teams service provider portal you can access all your customer tenants in one place.

Create support engineer logins that can access approved customer tenants and grant custom permission levels.

Single pane of glass for Microsoft Teams management
Create persona templates for Microsoft Teams user groups

Implement Service Standards That Meet Your Customer Needs

Configure provisioning templates and policies to match individual customer needs so they can be applied consistently.

Reduce the number of manual provisioning errors that generate excess support tickets. Improve your customer satisfaction and retention as a result.

Automate 99% Of Customer Provisioning Requests

99% of all customer provisioning requests can be automated without manual intervention.

Once you’ve deployed your customer provisioning templates, Orto will automatically provision users matching those templates, speeding up ticket resolution and delivering consistent Teams experiences to your end customer users.

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Create automation rules for user groups in Microsoft Teams

Improve Customer Service & Satisfaction

As an MSP using Orto, you can reduce the manual burden on your engineers and increase provisioning accuracy.

Tenant switching made easy

Switch between your customer tenants without changing identities

No scripts or spreadsheets

Implement provisioning templates and apply them to any customer

Reduce resource bottlenecks

Enable any support engineer to manage customers rather than specialists

Train Your Engineers In Less Than An Hour

Orto’s easy to use self-service portal is intuitive and always up-to-date, allowing you to train your new support engineers in under 1-hour.

Enable all your engineers to support all your customers without specialist domain knowledge of each customer, improving your service productivity.

Assign phone numbers to users with alternative destination if unreachable in Microsoft Teams
Microsoft 365 License Management with Orto by Callroute

Speed Up Customer Onboarding

Transition customers from service order to full service operational support faster.

Implement service definitions ready to execute custom procedures, scripts, or access requirements.

Support More Customers Per Engineer Resource

Reducing the complexity of engagement and support means that you can support more customers per engineer increasing your productivity output and profit margin.

Using Orto for Teams is like adding an extra 10 people to your team.

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Assign numbers to users and locations in Microsoft Teams

Join Other MSPs Already Streamlining Their Teams Management With Orto

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Callroute Makes Teams Phone Management Clear & Easy!

Callroute lets you manage Microsoft Teams Phone configuration by an easy and user-friendly portal. It separates the Teams telephony settings from the TAC so that the telephony administrator can only configure what is necessary for Teams Phone functionality and call routing.
Arnold CCloud Product Manager, Actis

Orto for MSPs: FAQs

How does Orto help MSPs scale without affecting profit margins?

For MSPs, one of the biggest drains on profit is the manual effort of managing each customer tenant separately. Logging in and out to make changes or onboard users wastes time, adds admin overhead, and slows down service delivery.

Orto removes that burden by giving MSPs a single portal to manage all tenants at once. With automation for license assignments, policy enforcement, and number provisioning, repetitive tasks are eliminated.

This means MSPs can:

  • Serve more customers without increasing headcount.
  • Speed up onboarding and day-to-day changes.
  • Protect profit margins while still growing revenue.

With automation, MSPs can deliver a smoother, faster, and more reliable service to their customers. Orto automates provisioning so onboarding is quicker, errors are minimised, and policies are applied consistently across every user.

This allows MSPs to provide a better Microsoft Teams experience with fewer delays and issues, directly improving customer satisfaction and retention.

Orto makes Microsoft Teams provisioning much faster. Tasks that take hours with PowerShell or multiple admin portals can be done in minutes with automation.

This means MSPs can onboard customers more quickly, deliver projects faster, and free technical staff to focus on higher-value work instead of repetitive admin.

Read more.

Normally, MSPs need to log in and out of each customer tenant to make changes or onboard users. This is slow and repetitive.

Orto removes that overhead by giving MSPs a single portal to manage all tenants in one place. Automation then handles tasks like license assignment, policy enforcement, and number provisioning across tenants.

The result: less admin effort, faster delivery, and more time for technical staff to focus on higher-value work.

Orto streamlines the day-to-day management of Microsoft Teams across multiple tenants. Instead of repetitive manual tasks, MSPs get a single portal with automation built in.

This reduces errors, speeds up onboarding, and ensures policies are applied consistently. Less time is wasted on admin, so technical teams can focus on higher-value projects and supporting more customers without increasing headcount.

Orto helps MSPs cut down on mistakes that often happen with manual Teams admin. Instead of relying on PowerShell or logging in and out of different tenants, MSPs use one simple portal with automation built in.

With Orto, you can also create personas (policy templates). These make sure every user is provisioned in the same way, so policies stay consistent and don’t drift over time.

Many MSPs avoid delegating because traditional tools mean sharing global tenant credentials – a big security and compliance risk.

Orto fixes this with Granular Roles-Based Access Control (GRBAC). This lets you give junior staff or first-line engineers the ability to handle everyday tasks like provisioning, while senior staff keep full oversight.

The result: MSPs can delegate safely, speed up service delivery, and still stay in control of security and compliance.

Orto helps MSPs cut project and onboarding times by removing manual admin and replacing it with automation.

Key time-saving features include:

  • Personas (policy templates): Standardise user profiles so licenses, numbers, and policies are applied consistently every time.
  • Automation: Handles repetitive provisioning tasks in minutes instead of hours.
  • Day 1 onboarding: Use CSV templates to bulk provision users, ideal for large-scale Teams migrations.

Together, these features let MSPs onboard customers faster, deliver projects more efficiently, and reduce errors, all while freeing technical staff to focus on higher-value work.

Yes, MSPs can choose how they use and package Orto:

  • Internal tool: Use Orto behind the scenes to speed up provisioning and management, and charge customers for the managed service you deliver.
  • Resell as self-service: Offer Orto directly to your customers as a branded self-service portal, so they can handle day-to-day tasks themselves while you maintain control in the background. Find out more.

This flexibility means you can build new revenue streams, reduce admin effort, and give customers the level of control that suits them best.

Grow Your Teams Offering Without Growing Your Workload

Book a demo at a time that suits you to see how Orto transforms Microsoft Teams management for MSPs.

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  • ADVISORY
Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.