Reporting & Analytics
Gain detailed insights into your calling with robust reporting and analytics in the Callroute portal.
In Depth Reporting & Analytics Tools
When Callroute carries your calls — for example via Direct Routing or as your carrier — you gain access to detailed calling analytics.
View call volumes, usage patterns and routing activity globally, by country or per number.
Identify trends, monitor concurrency and understand how your voice services are being used.
This enables better capacity planning, cost control and operational oversight.
Key Features
Powerful Filtering & Search
Callroute makes it easy to find the information you need, even across large call volumes and multi-region estates.
Use advanced filters to search by number, user, destination, region, country, call outcome or SIP response code. Quickly narrow down results to identify trends, investigate issues or analyse specific activity.
This ensures administrators can move from visibility to action in seconds — without trawling through raw logs or exporting data unnecessarily.
Calling Analytics
When Callroute carries your calls — for example via Direct Routing or as your carrier — you gain access to detailed calling analytics.
View call volumes, usage patterns and routing activity globally, by country or per number.
Identify trends, monitor concurrency and understand how your voice services are being used.
This enables better capacity planning, cost control and operational oversight.
Audit & Administrative Visibility
Callroute provides full audit logging across administrative actions.
See what changed, when it changed and who made the change — supporting governance, compliance and troubleshooting across multi-admin environments.
Calling Costs & Spend Visibility
When Callroute carries your calls, you gain full visibility into calling spend and usage patterns.
View costs per number, per region, per destination and by country — giving you granular insight into how voice services are being consumed across your organisation.
Real-time dashboards help you monitor spend, identify trends and maintain control, reducing surprises and supporting accurate forecasting.
Administrator Call Diagnostics
Callroute provides detailed feedback on call outcomes to support troubleshooting and operational visibility.
Admins can view successful, unsuccessful and missed calls, along with associated SIP response codes. This makes it easier to understand exactly how calls were handled and where issues may have occurred.
By exposing SIP-level diagnostics in a clear, accessible format, Callroute helps IT teams resolve issues faster and maintain reliable voice services at scale.
Number Management Reporting (Orto)
With Orto, you gain deeper reporting into number management and lifecycle visibility.
Track number utilisation, range exhaustion and assignment trends across your estate. Identify available inventory, monitor growth and plan ahead with confidence.
Orto enhances operational governance by making number data measurable and actionable.
Key Callroute Reports
A sample of the types of reports and analytics you can expect within the Callroute portal. All reports can be filtered by date range, source and destination.
Call Minutes
Call Volume
SIP Response Codes
Cost By Call Type
Top Numbers Called
Number Consumption
What Our Customers Say
“Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.
Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”Toby
Head of Service Management in UK
Publishing, 1,001–5,000 Employees
- “Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”
Verified Reviewer
Verified User
Insurance, 11–50 Employees
- “A modern telephony integration provider without high costs.Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.”
Lawrence
IT Infrastructure Manager in UK
Pharmaceuticals, 51–200 Employees
Frequently Asked Questions
Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:
- 1x UK 0330 number
- 1x single concurrent call limit
- Connect up to 4 Microsoft Teams tenants
- Explore all Callroute Teams Calling features
- Explore all Orto Teams User Management features
To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.
Book A demo
Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and users more efficiently.
