Manage all your customer Microsoft Teams tenants in one place
Single point of management for all your customer Teams tenants. Manage them all securely with roles based access control and a single administration identity. No jump boxes, no multiple engineer logins, no scripts, no spreadsheets.
Become more efficient as a Teams service provider
Managing multiple customer Teams tenants is a challenge for service providers. From gaining access to each tenant with customer controlled identities, creating scripts and procedures to meet each customer requirements, to ensuring quality standards are maintained across all customer accounts.
Using Orto for Teams, service providers can eliminate all their pain points for daily customer management. Create scoped administration accounts that can access customer tenants to manage Teams MACDs without scripts, protected with multi-factor authentication and RBAC.
Improve your quality management and deliver consistently
Being able to complete tasks quick and accurately increases customer satisfaction, retention, and your profit margins
Manage customers in one place
Using Orto for Teams service provider portal you can access all your customer tenants in one place.
Create support engineer logins that can access approved customer tenants and grant custom permission levels.
Implement service standards that meet your customer needs
Configure provisioning templates and policies to match individual customer needs so they can be applied consistently.
Reduce the number of manual provisioning errors that generate excess support tickets. Improve your customer satisfaction and retention as a result.
Automate 99% of customer provisioning requests
99% of all customer provisioning requests can be automated without manual intervention.
Once you’ve deployed your customer provisioning templates, Orto will automatically provision users matching those templates, speeding up ticket resolution and delivering consistent Teams experiences to your end customer users.
Tenant switching made easy
Switch between your customer tenants without changing identities
No scripts or spreadsheets
Implement provisioning templates and apply them to any customer
Reduce resource bottlenecks
Enable any support engineer to manage customers rather than specialists
Train your engineers in less than an hour
Orto’s easy to use self-service portal is intuitive and always up-to-date, allowing you to train your new support engineers in under 1-hour.
Enable all your engineers to support all your customers without specialist domain knowledge of each customer, improving your service productivity.
Speed up customer onboarding
Transition customers from service order to full service operational support faster.
Implement service definitions directly into Orto ready to execute without needing to create custom procedures, scripts, or access requirements.
Support more customers per engineer resource
Reducing the complexity of engagement and support means that you can support more customers per engineer increasing your productivity output and profit margin.
Using Orto for Teams is like adding an extra 10 people to your team.
