About Callroute

Callroute is on a mission to unify traditional telephony with cloud collaboration and contact centre platforms, integrating secure, quality calling and advanced voice features all from the cloud. Learn more about our story and where it all began.

Connecting telephony systems together in the cloud

We believe that people work best when technology doesn’t get in the way. That’s why we built Callroute.

Callroute seamlessly integrates PSTN calling with your collaboration platform and legacy equipment. Get advanced features deployed without any new hardware directly from our cloud platform.

A bit of history

From an idea to growth


macbook pro displaying woman in black shirt

Where it all started

Business collaboration tools have transformed how we communicate, but they’ve also complicated our lives. Traditional telephony hasn’t kept up, and having a different platform for texts, calls, file sharing, dilutes data, and confuses access. Particularly in customer-facing environments, these tools simply don’t deliver.


people sitting beside rectangular brown table with laptops

A decision point

In early 2020, companies everywhere suddenly changed the way they approach collaboration, both internally and externally. The pressure this placed on disjointed collaboration platforms made us decide that we had to act. We’d identified both a market opportunity and existing technology limitations, and we knew that we had the background needed to help.


woman placing sticky notes on wall

Putting the technology to the test

Callroute is a sipsynergy company — providing systems, technology and solutions to telephony and IT resellers, ISPs, systems integrators, and distributors. This background put us in a great position to develop a simple yet flexible integration process.

Our research showed that Microsoft Teams has become the collaboration platform of choice. In our effort to help centralize business collaboration, we decided to focus our energy on Teams and start building a solution that would work.


woman placing sticky notes on wall

Ready to grow

Fast forward a year, Callroute is expanding. We have made the Callroute service available to more users by offering integrations with Cisco Webex, SIP Trunks, and Genesys PureCloud contact centre. Making business communication and collaboration simple and easy is what Callroute is all about. And this is just the start.

Expertise and credentials

What makes us different

Callroute Phone Icon

Market leading telephony business

Callroute is a sipsynergy company, an established player in the VOIP market. The team behind Callroute are experts in telephony and collaboration at heart. Callroute was born with a mission to create a simple and easy collaboration experience for businesses.

Microsoft Teams Circle Logo

Calling with any platform & carrier

We’ve designed the first platform specifically built to help you integrate any collaboration platform with your business telephony system in minutes. We currently support Microsoft Teams, Cisco Webex, SIP Trunks and Genesys CloudCX contact centre, with more coming soon!

Callroute Integration Icon


We didn’t want to provide another “bolt-on” service or shortcut that leaves you struggling to achieve real unified communication. To be clear, there are no third-party apps in the background or quick-launch buttons. Your calls are placed and received within your collaboration platform and you can keep all of your information centralised.

Our mission

What we believe in

Our mission

We make technology work for users. Our mission is to empower people to be more effective and help them to do more, be better and go further. We are progressive and constantly innovating to pioneer new features, approaches, and technologies. Our mission is to improve business communication.

Social responsibility

At Callroute, we are committed to managing our impact on customers, suppliers, communities and other business stakeholders while making a sustainable difference.

Our team

Meet the Callroute team

Ewan Haig Callroute

Ewan Haig

Chief Executive Officer

Neal Young, Finance Director at Callroute

Neal Young

Finance Director

Lorraine Olsen, Partner Account Manager at Callroute

Lorraine Blake

Partner Account Manager

Mark Vale Callroute

Mark Vale

Chief Product Officer

Jonathan Hunter

Chief Technology Officer

Rich Coupland

Head of Development

Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.