Callroute is on a mission to unify traditional telephony with cloud collaboration and contact centre platforms, integrating secure, quality calling and advanced voice features all from the cloud. Learn more about our story and where it all began.
Connecting telephony systems together in the cloud
We believe that people work best when technology doesn’t get in the way. That’s why we built Callroute.
Callroute seamlessly integrates PSTN calling with your collaboration platform and legacy equipment. Get advanced features deployed without any new hardware directly from our cloud platform.
A bit of history
From an idea to growth
Where it all started
Business collaboration tools have transformed how we communicate, but they’ve also complicated our lives. Traditional telephony hasn’t kept up, and having a different platform for texts, calls, file sharing, dilutes data, and confuses access. Particularly in customer-facing environments, these tools simply don’t deliver.
A decision point
In early 2020, companies everywhere suddenly changed the way they approach collaboration, both internally and externally. The pressure this placed on disjointed collaboration platforms made us decide that we had to act. We’d identified both a market opportunity and existing technology limitations, and we knew that we had the background needed to help.
Putting the technology to the test
Callroute is a sipsynergy company — providing systems, technology and solutions to telephony and IT resellers, ISPs, systems integrators, and distributors. This background put us in a great position to develop a simple yet flexible integration process.
Our research showed that Microsoft Teams has become the collaboration platform of choice. In our effort to help centralize business collaboration, we decided to focus our energy on Teams and start building a solution that would work.
Ready to grow
Fast forward a year, Callroute is expanding. We have made the Callroute service available to more users by offering integrations with Cisco Webex, SIP Trunks, and Genesys PureCloud contact centre. Making business communication and collaboration simple and easy is what Callroute is all about. And this is just the start.
Expertise and credentials
What makes us different
Market leading telephony business
Callroute is a sipsynergy company, an established player in the VOIP market. The team behind Callroute are experts in telephony and collaboration at heart. Callroute was born with a mission to create a simple and easy collaboration experience for businesses.
Calling with any platform & carrier
We’ve designed the first platform specifically built to help you integrate any collaboration platform with your business telephony system in minutes. We currently support Microsoft Teams, Cisco Webex, SIP Trunks and Genesys CloudCX contact centre, with more coming soon!
We didn’t want to provide another “bolt-on” service or shortcut that leaves you struggling to achieve real unified communication. To be clear, there are no third-party apps in the background or quick-launch buttons. Your calls are placed and received within your collaboration platform and you can keep all of your information centralised.
What we believe in
We make technology work for users. Our mission is to empower people to be more effective and help them to do more, be better and go further. We are progressive and constantly innovating to pioneer new features, approaches, and technologies. Our mission is to improve business communication.
At Callroute, we are committed to managing our impact on customers, suppliers, communities and other business stakeholders while making a sustainable difference.
Meet the Callroute team