Microsoft Teams Direct Routing
For connectivity between Microsoft Teams and the PSTN
For customers who want simple outbound shared calling from Microsoft Teams without the complexities of direct inbound calling or full Teams Phone features. Perfect for the occassional voice user.
- Simple PAYG outbound calling
- 1 x 0330 UK shared number
- Works alongside your existing Teams Phone service
- 30 day rolling contract
- Connect to Teams
- Spending limits
- No per user subscription
- No credit card or professional services
For customers who want ultimate flexibility of paying for exactly what they use month by month. This plan is ideal for customers who experience seasonal changes to their voice needs.
- From 1+ users
- Per Teams voice user
- 30 day rolling contract
- Bring your own carrier
- Connect to Teams
- Number management
- CDR reporting
- Admin portal
For customers who want the guarantee of a fixed price per month in exchange for the best possible deal. This plan is ideal for customers who do not experience large variable usage over the year.
- From 1+ users
- Per Teams voice user
- 12 month agreement
- Bring your own carrier
- Connect to Teams
- Number management
- CDR reporting
- Admin portal
For partners, resellers, and distributors who want to offer Callroute to their customers as part of their service offering. This plan allows you to buy licenses and share them between customers.
- From 1,000+ users
- Volume license agreement
- 12 month agreement
- Bring your own carrier
- Connect to Teams
- Number management
- CDR reporting
- White labelled admin portal
Prices displayed are based on 5,250+ licensed users and RRP. Your quoted price may be different depending on your user count.
* Available to customers with 200 or more shared calling users. The ‘free’ term refers to the waiver of the Callroute per user license requirement for all activated shared calling users. Additional shared calling numbers will incur a monthly fee of £1.00 per number. Porting fees may apply if you wish to port your own numbers. Offer not applicable for partners. Available direct to customers in the UK only.
Flexible
Pay for what you use each month or annual commit
Scalable
Add more licenses as your organization grows
Cost Effective
Choose from contract options that offer the best cost saving
Global Availability
Use Callroute anywhere in the world
Integrations
Integrate other calling and contact center platforms to Teams using Callroute
Connect your PBX to Microsoft Teams and your carrier
- Minimum of 5 SIP channels
- UDP or TLS connectivity
- Share channels across connections
- Number management
- CDR Reporting
Connect your contact center to Microsoft Teams and share calling
- Minimum of 20 SIP Channels
- UDP or TLS connectivity
- Dedicated Instance
- Number management
- CDR Reporting
Register your SIP devices to Callroute and share calling with Teams
- Per device per month
- Cloud SIP registration
- Wide device portofolio
- Number management
- CDR Reporting
Prices displayed are based RRP. Your quoted price may be different depending on your channel requirements.
Inbound Service Numbers
Buy inbound only service numbers and connect them to your auto attendants or call queues. Our inbound service numbers do not require a calling plan and can be bought independently.
- Any UK area code
- Non-geographic 03X, 087X, 084X
- Freephone 0800
- International numbers (100+ countries)
SIP Trunking
If you do not have an existing telecoms provider, we offer a turnkey PSTN connectivity solution for UK customers. Our plans are competitive and allow you to share plan minutes between users for maximum efficiency.
If you want no commitment, pay as you go is a cost effective option
- Minimum of 5 SIP Channels
- 99.99% availability
- UK DDI numbers
- Number porting
- International dial in numbers
Fixed price on your SIP service rental for 12 months
- Minimum of 5 SIP Channels
- 99.99% availability
- UK DDI numbers
- Number porting
- International dial in numbers
Choose your Calling Plan
For customers who have low call volume, pay as you go is a cost effective option
- Pay for the calls you make
- Per second billing
- Call to over 100 global destinations
- Block premium rate calls
- Emergency calling
- UK DDI availability
- International Numbers
Bundled minutes guaranteed each month that can be shared across all your users
- Domestic UK national and mobile
- Share between all users
- Block premium rate calls
- Emergency calling
- UK DDI availability
- Shared cost numbers PAYG
- International calling PAYG
Bundled minutes guaranteed each month that can be shared across all your users
- Domestic UK national and mobile
- Share between all users
- Block premium rate calls
- Emergency calling
- UK DDI availability
- Shared cost numbers PAYG
- International calling PAYG
Automated Provisioning with Orto for Teams
Improve provisioning efficiency and accuracy with our Orto for Teams user management solution. Using Orto, you can manage all your Teams phone numbers, Microsoft Licensing, Teams user policies, call queue agent memberships, and team access.
- Complete number management & provisioning
- Works with Microsoft numbers
- Works with Operator Connect numbers
- Works with your own Direct Routing numbers
Frequently asked questions
We measure active users differently depending on the phone system you are connecting to Callroute.
Microsoft Teams
An active user in Microsoft Teams is a user or resource account that has been licensed for Microsoft Phone System and is using Callroute for direct routing (is showing “Active” in the Callroute Microsoft Teams service).
PBX User
An active user in a PBX system is trust based. However, we monitor consumption to ensure fair use.
Webex Calling
An active user in Webex calling is based on per DDI assignment to the service.
SIP Phone
Each registered SIP Phone is classed as an active user.
Calling plans offer you consistency and a cost effective way to plan your spend month on month. Buying a calling plan will be cheaper than standard billing.
Minutes held within each plan are bundled together and can be consumed by any user with an activated calling plan.
Unlike Microsoft, our calling plans are pooled together into one bucket rather than per calling plan type. This means you can tailor your plans and consume your minutes more efficiently.
Any unused minutes at the end of the calendar month are not carried over to the following month. On the first of each month, your minute balance is reset.
If you are set up for overspend, calls will continue to work as normal. However, they will be charged at our standard rate.
If you are not set up for overspend, inbound calls will still operate as normal. Any outbound calls except to 999, 111, 112 and 101 will be blocked until the balance resets on the first of the following month.
Yes, you can set a maximum balance your account can reach before calling is prevented. You will receive notification when you are approaching this limit. You can increase your balance should you need to.
Provided that you have enabled rate card billing on top of your calling plan packages you will be able to call any number in any country. Appropriate charges will apply based on our rate card.
Yes. You can control at user level the call privileges required.
