Simple & Transparent Pricing
Choose between our standard bundles or contact us to build a custom package designed for your business.
Free Trial Available
Try free for 14 days, no card or commitment required
Free Setup
Our services have no setup fees (excludes number porting)
Flexible Contracts
Choose from 30-day rolling, 12 or 36-month contracts
Global Availability
Callroute is a global service available worldwide
Microsoft Teams Phone For Small Businesses
Teams Phone Essentials
Everything you need for a small business phone system for one simple price.
- Business size 5 - 20 users (min 5 users applies)
- 1 x geographic phone number per user
- 1,000 inclusive shared domestic mins (01, 02, 03 and mobiles)
- Teams Phone setup
- Fully managed service
- 1 year agreement
Teams Phone Professional
For businesses that make more outbound calls and require call recording.
- Everything in Essentials
- 1,000 inclusive domestic mins (01, 02, 03 and mobiles) per user
- Reporting & analytics
- Call recording (instant playback available)
- Access to Callroute self service portal
- 1 year agreement
Microsoft Teams Phone For Larger Businesses
Teams Phone Advanced
For businesses who need the flexibility of integrations and autonomy to self-serve management.
- 1 x geographic phone number per user
- 300 inclusive domestic mins (01, 02, 03 and mobiles) per user (pooled)
- Connect your PBX, Contact Centre or 3rd party SIP device with UC Connect
- Self-service user & phone number inventory management
- Reporting & cost analytics
- Policy & Persona management
- Bring your own SIP carrier option
Teams Phone Enterprise
For businesses requiring the ultimate Teams Phone service & management tools.
- All Teams Phone Advanced features
- 1,000 inclusive domestic mins (01, 02, 03 and mobiles) per user (pooled)
- Orto Pro inclusive:
- Ability to delegate user management per region
- Call queue administration
- License administration
- Automated provisioning
- Provisioning API
Mobile eSim
Callroute Go
Extend Teams Phone capabilities to mobile devices without the Teams app or internet.
- 30-day rolling contract
- Roam free in 25 countries
- Use your existing numbers
- Operator Connect & Direct Routing compatible
- Add to any Callroute bundle or purchase standalone
Activation set up fee per eSim applies (£7.50 or $10)
Orto For Teams
Orto - User Management & Provisioning
For larger enterprises looking to streamline Microsoft Teams user management.
- User & phone number inventory management
- Policy & persona management
- Call queue administration
- License administation
- Automated provisioning
All plans are available to purchase in USD or EUR.
Inbound Service Numbers
Buy inbound only service numbers and connect them to your auto attendants or call queues. Our inbound service numbers do not require a calling plan and can be bought independently.
- Any UK area code
- Non-geographic 03X, 087X, 084X
- Freephone 0800
- International numbers (100+ countries)
Frequently Asked Questions
If my business is based outside the UK, can I use Callroute for Teams Calling?
Yes, where telco regulation allows, we can provide international numbering. Alternatively, you can connect your existing SIP provider to Callroute.
What is an active user?
We measure active users differently depending on the phone system you are connecting to Callroute.
Microsoft Teams
An active user in Microsoft Teams is a user or resource account that has been licensed for Microsoft Phone System and is using Callroute for direct routing (is showing “Active” in the Callroute Microsoft Teams service).
PBX User
An active user in a PBX system is trust based. However, we monitor consumption to ensure fair use.
Webex Calling
An active user in Webex calling is based on per DDI assignment to the service.
SIP Phone
Each registered SIP Phone is classed as an active user.
How are calling plan minutes billed?
Calling plans offer you consistency and a cost effective way to plan your spend month on month. Buying a calling plan will be cheaper than standard billing. Minutes held within each plan are bundled together and can be consumed by any user with an activated calling plan. Unlike Microsoft, our calling plans are pooled together into one bucket rather than per calling plan type. This means you can tailor your plans and consume your minutes more efficiently.
Do my unused minutes carry over to the next month?
Any unused minutes at the end of the calendar month are not carried over to the following month. On the first of each month, your minute balance is reset.
What happens if I use all my pooled minutes before the end of the month?
If you are set up for overspend, calls will continue to work as normal. However, they will be charged at our standard rate. If you are not set up for overspend, inbound calls will still operate as normal. Any outbound calls except to 999, 111, 112 and 101 will be blocked until the balance resets on the first of the following month.
Can I limit PAYG spending?
Yes, you can set a maximum balance your account can reach before calling is prevented. You will receive notification when you are approaching this limit. You can increase your balance should you need to.
Can I call destinations that are out of bundle?
Provided that you have enabled rate card billing on top of your calling plan packages you will be able to call any number in any country. Appropriate charges will apply based on our rate card.
Can I restrict certain users from calling international numbers?
Yes, you can control the call privileges at user level if required.