Simple & Transparent Pricing

Choose between our standard bundles or contact us to build a custom package designed for your business.

  • Free 14-day trial

  • Get started in minutes

  • Free to setup

Diagram showing pricing plans centered with a focus on professional and its global availability.

Choose From The Following Options

Microsoft Teams Calling Pricing Calculator

Step 1:

Choose your currency

Step 2:

Choose your user count

Currency:

GBP
  • GBP
  • EUR
  • USD

Teams Phone Essentials

Everything you need for a small business phone system for a simple price.

Teams Phone Advanced

For businesses that make more outbound calls and require call recording.

Teams Phone Professional

Suitable for larger enterprises and those with complex environments.

Teams Phone BYOC

Bring your own SIP carrier and numbers to Callroute.

No. Users:

£4.95 monthly per user

£9.95 monthly per user

N/A

N/A

Minimum users

3+

3+

20+

100+

Domestic minutes (pooled)

500

1000

300

N/A

Inclusive phone number per user

Access to self service portal

Reporting & analytics

Call recording

Optional add-on

Optional add-on

Bring your own SIP carrier

* UC Connect (e.g. connect a PBX)

Yes – see notes below

Yes – see notes below

Number inventory management

Policy & persona management

Free set-up

See notes below

Regional Availability

UK & IRE only

UK & IRE only

Global – see notes below

Global

Ability to customise bundle

Yes – see notes below

* UC Connect: Enables the integration of additional voice environments — such as PBXs, analogue ATAs, or contact centres — via a SIP trunk. Pricing is £5.95 per concurrent voice channel.

Set-up costs: The Teams Essentials, Advanced, and Professional plans have no set-up costs. The Teams BYOC plan may have set-up costs depending on the SIP carrier. The SIP trunk may need to be templated and validated if not already available in the Callroute carrier library. Please get in touch with us for more details.

Regional Availability: The Teams Phone Professional plan is available where the United Kingdom is the primary country of service. Additional countries may be supported, subject to compliance with local regulatory requirements. Pricing outside the UK may differ from the prices stated.

Customising your bundle: The Teams Phone Professional plan includes one DDI (phone number) and 300 pooled minutes per user. If you would like to adjust the number of DDIs (reduce or increase) or the amount of inclusive minutes, please contact us for a custom quote.

More Options for Teams Calling

Purchase as a standalone plan or add onto any of the above plans

Teams Mobile Extend: Callroute Go eSim

Extend Teams Phone capabilities to mobile devices without the Teams app or internet, using our mobile eSim solution.

From £11.50 monthly per user

Add onto any plan

  • Roam free in 25 countries
  • Use your existing numbers
  • Operator Connect & Direct Routing
  • UK technical support
  • 30-day rolling contract

Shared Calling for Microsoft Teams

£14.99 monthly tenant base fee

£1 monthly per phone number

Calls charged monthly in arrears

£0.01 per min to UK fixed

£0.05 per min to mobiles

  • Simple PAYG minutes pricing
  • Includes 1 x UK phone number
  • User management portal
  • Access to call analytics
  • 30-day rolling contract

International & Toll-Free Numbers

Buy inbound only service numbers and connect them to your auto attendants or call queues. No calling plan required.

POA

Add onto any plan or purchase ad-hoc

  • Any UK area code
  • Non-geographic 03x, 087x, 084x
  • Freephone / Toll Free
  • International numbers (65+ countries)
  • Access to call analytics

Teams User Management (Orto) Pricing Calculator

Step 1:

Choose your currency

Step 2:

Choose your user count

Currency:

GBP
  • GBP
  • EUR
  • USA

Orto Standard

Simplify Microsoft Teams user management – numbers, policies, licenses, and call queues.

Orto Pro

For enterprises that want to fully automate Microsoft Teams user provisioning and user lifecycle management.

No. Users:

£0.50 monthly per user

N/A for selected user count

Minimum users

50+

200+

Number inventory management

Policy & persona management

Granular Roles-Based Access Control

Delegate user management by region

Microsoft license administration

Call queue administration

Automated provisioning

Provisioning API

Call Recording

Our Call Recording plans show our UK pricing. If you are an international customer, click here.

Call Recording Essentials

Simple PSTN call recording that ensures compliance with Callroute.

Add on to any plan!
Included with Teams Phone Advanced

Call Recording Advanced

Microsoft-certified, fully compliant call recording powered by Oak ClarifyGo.

Add on to any plan!

Call Recording Enterprise

For businesses looking to record more than calls, powered by Oak ClarifyGo.

Add on to any plan!

Currency:

GBP
  • GBP
  • IRE
  • USD

£4.50

monthly per user

£7.90

monthly per user

£17.50

monthly per user

Minimum users

1

10

10

Records PSTN phone calls

Multi-year archiving

Regulatory compliance

MiFID II only

Record Teams (on net) calls

Azure customer storage option

Records video and screen sharing

Optional

Call quality measurement

Optional

PCI DSS Card Payment Security

Optional

Playback via Callroute portal

Set up charges apply

Yes

Yes

Webex Calling

Webex Calling pricing is stated in GBP (£). The service is also available to purchase in Ireland in Euros. Please contact us for more details.

Webex Calling BYOL

Bring your own Webex license

£5.95 per user per month

  • Inclusive DDI per user
  • 500 domestic mins (01, 02, 03 & mobiles) per user inclusive
  • No set up fees (excludes number porting)
  • Combine with Teams Calling other voice services
  • Add call recording for an additional £4.95
  • 12 month contract

Webex Calling PRO

Inclusive of Webex Calling PRO license

£16.95 per user per month

  • Inclusive DDI per user
  • 500 domestic mins (01, 02, 03 & mobiles) per user inclusive
  • No set up fees (excludes number porting)
  • Access to detailed reporting
  • Combine with Teams Calling other voice services
  • Add call recording for an additional £4.95
  • 12 month contract

SIP Trunking

Our SIP Trunking pricing is stated in GBP (£) and available in the UK and Ireland only.

Hybrid SIP Trunk – PAYG

£5.95 monthly per SIP channel

Add onto any plan!

Ideal for businesses that don’t make many outbound calls

  • Minimum 5 channels
  • Pay-as-you-go outbound calling minutes
  • No set up fees (excludes number porting)
  • Access to detailed reporting
  • Access to self serve portal to facilitate migrations to Teams or other UCaaS platforms
  • Add call recording for an additional £4.95 a channel
  • Add floating minute bundles – refer to FAQs for pricing

£1 per phone number monthly rental applies.

Hybrid SIP Trunk – 300

£9.95 monthly per SIP channel

Add onto any plan!

Everything you need to enable hybrid telephony for your business.

  • Minimum 5 channels
  • 300 domestic mins (01, 02, 03 and mobiles) per channel inclusive
  • No set up fees (excludes number porting)
  • Access to detailed reporting
  • Access to self serve portal to facilitate migrations to Teams or other UCaaS platforms
  • Add call recording for an additional £4.95 a channel

£1 per phone number monthly rental applies.

Diagram of a globe with points on it indication the global availabiligy of Callroute.

Are You An International Customer?

The Callroute service is available globally. Availability of local phone numbers is subject to in-country telecommunications regulations.

With the Teams Bring Your Own Carrier (BYOC) plan, you can connect your own SIP carrier, allowing Callroute to be used anywhere.

For enquiries outside the UK, please contact us for bespoke pricing tailored to your region and requirements.

Looking For Educational Pricing?

Callroute supports schools, colleges, universities, and other educational institutions.

For more information about education pricing, please contact our team. We’ll be happy to discuss your requirements.

educational-pricing-for-college-school-university
Diagram showing callroutes phone number manager with indicating a free trial is available.

Try Free For 14 Days!

See for yourself why we are rated 5* on Capterra, with recognition in industry awards.

We are sure you will find value in our products and services that we offer a 14-day free trial with no commitment, so you can test out all of our features for yourself.

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

Key Features Of Our Pricing

Free Trial Available

Try free for 14 days, no card or commitment required

Free Setup

Our services have no setup fees (excludes number porting)

Flexible Contracts

Choose from 30-day rolling, 12 or 36-month contracts

Global Availability

Callroute is a global service available worldwide

What Our Customers Say

“Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

Dave

Health, Wellness & Fitness, 1,001–5,000 Employees

Telephony Engineer in UK

Used the Software for: More than 2 years

“A fantastic experience. We are about 18 months into our journey with Callroute…and I highly recommend the solution and the…support and attention to detail.

Adam

Head of IT Security in UK

Environmental Services, 1,001–5,000 Employees

Used the Software for: Less than 2 years

“Very good product and a user friendly interface. Callroute product is simple and easy to configure with your own Microsoft tenant. I also like the simplicity of the Callroute app.”

Verified Reviewer

Insurance

11–50 Employees

“Finding CallRoute is possibly the best thing that’s happened for our telco platform. They’ve provided us with administrative and reporting capabilities that nobody else would. They’ve remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.”

Russ

Telephony Architect in US

Mechanical or Industrial Engineering, 10,000+ Employees

Used the Software for: Less than 2 years

“We implemented Callroute … as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use…we now have far better control over call routing and number allocation.”

Verified Reviewer

Insurance, 11–50 Employees

Used the Software for: Less than 2 years

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Frequently Asked Questions

You can monitor monthly calling costs in the reporting section of the Callroute portal. Any calls made that are outside of bundles (e.g. international) will be billed at month end in arrears.
Any unused minutes at the end of the calendar month are not carried over to the following month. On the first of each month, your minute balance is reset.
Calls will continue to work as normal. We operate a fair use policy: if your usage occasionally exceeds the monthly inclusive minutes and the overuse is minimal, you will not incur additional charges. However, if exceeding the limit becomes a consistent trend, you will be required to either upgrade to a larger inclusive minute pool or pay for the excess usage
No. It is your responsibility to monitor usage using the Callroute portal real-time reporting. However, in cases of fraud, Callroute has fraud prevention systems that monitor unusual calling activity to detect malicious use.
Yes. Calls are charged per the applicable rate card monthly in arrears.
Yes, however, note this is a feature of the PBX or cloud calling service, such as Teams Phone (i.e. not Callroute). Please refer to your phone system admin section (for example, Teams admin centre)
Yes, where telco regulation allows, we can provide international numbering. Alternatively, you can connect your existing SIP provider to Callroute.

We measure active users differently depending on the phone system you are connecting to Callroute. The total user count can the the combination of the following:

Microsoft Teams
An active user in Microsoft Teams is a user or resource account that has been licensed for Microsoft Phone and is using Callroute for making and/or receiving calls (the count is shown in the green chip in the Microsoft Teams service – Callroute PSTN users).

Webex Calling
An active user in Webex calling is based on per DDI assignment to the Webex Calling service.

SIP Phone
Each registered SIP Phone is classed as an active user.

Call Forward
A number set to forward to another number.

Floating minutes bundles can be shared across all services. Each bundle is valid for 1 month and resets on the 1st of every month. Bundles include calls to UK fixed lines and mobiles.

300 mins: £9 (3 pence per min)
1000 mins: £25 (2.5 pence per min)
2500 mins: £56 (2.25 pence per min)
5000 mins: £100 (2 pence per min)
10000 mins: £150 (1.5 pence per min)
20000 mins £250 (1.25 pence per min)

If you are on a pay-as-you-go plan, calls are charged at 1p per minute to UK fixed lines and 5p per minute to mobiles. This means that if you make frequent mobile calls, bundles can offer better value.

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