Making MSPs More Money With Efficient MACD Management 

Making MSPs More Money With Efficient MACD Management 

Are you a managed service provider (MSP) struggling to efficiently manage Microsoft Teams MACDs for multiple customers?  

Look no further!  

Orto has the solution that will transform your MSP business and boost your profitability. 

The Challenge: A Complex Landscape 

For MSPs specializing in Microsoft 365 managed services, the challenges can be daunting.  

Managing MACDs for Microsoft Teams involves handling various customer environments, each with unique access procedures and evolving documentation.  

This can lead to a host of problems, including: 

  • Credential Management Woes: Managing individual technician credentials can lead to a lack of control and security concerns. 
  • Access Inefficiencies: Disparate access methods and the need to navigate through multiple customer environments can slow down technicians, leading to mistakes and inefficiencies. 
  • Outdated Processes: Stale documentation can result in applying changes based on outdated processes, increasing customer dissatisfaction and escalation tickets. 
  • Tooling Limitations: The inability to deploy efficient tools for automation increases reliance on manual provisioning, driving up costs. 
  • Scaling Limitations: Adding more users and looking after more businesses means more human effort, potential new hires, and extraction from existing budgets. 

And let’s not talk about the crisis that happens when one of your team hits the wrong button and wipes out the entire VoIP system for two days. 

Wait, you never did that? 

I did.  

Read about that here: When I was provisioning a coordinator, I made lots of mistakes

Orto’s Game-Changing Solution 

Orto offers a partner-centric portal that addresses these challenges head-on, enabling MSPs to streamline their operations and improve customer satisfaction: 

  • Unified Access: Orto’s portal allows technicians to access multiple customer environments with a single login, simplifying the process. 
  • Role-Based Access Control (RBAC): Technicians can be restricted to specific customers and activities, ensuring accountability. 
  • Standardized Access: Orto provides a consistent access method for all customers, eliminating the need for complicated jump boxes or VPNs. 
  • Audit Trail: All activity is audited, making it easy to trace changes back to the responsible technician. 
  • Deployment Templates: Customize configurations quickly and deploy them to customers, reducing manual errors and speeding up change implementation. 
  • Efficient Automation: Streamlined tooling and automation capabilities reduce manual tasks, resulting in quicker ticket resolution, fewer SLA breaches, and increased customer satisfaction. 

When asked about auto-provisioning for Teams, Kevin Kieller, Lead Analyst at enable UC, said, 

“Auto-provisioning for Microsoft Teams means faster, more consistent, more secure process, that will improve the overall end-user Teams experience.” 

With Orto’s admin-friendly MSP-facing portal, we’re extending those benefits to the companies charged with looking after those end customers.  

We’re talking about the smaller businesses without a dedicated Teams resource in-house. The businesses who outsource their IT service management. The businesses who trust you to look after their collaboration infrastructure.  

If you’re constantly fighting a manual battle, you can’t do that. And, perhaps more importantly, you can’t grow. 

So, What Is Orto? 

Orto is an automated provisioning solution for Microsoft Teams. You create templates one-off then every new user that gets added to Entra gets their Teams licenses, policies, and access created without you needing to lift a (error-prone) finger. 

It helps you (and your end customers) save time and money on administrative tasks like provisioning new users, making changes to existing users, and applying global policy changes. We automate the assignment of numbers, policies, licenses, queues, and teams. 

If your service provider or value added reseller practice plans to win new business but is held back by the restriction of not having enough in-house provisioning resource, lift that burden by automating the processes that take hours to complete, quality check, and remedy when a problem occurs. 

When relying on humans, you’re going to get human errors. That’s not a reflection on you. It’s the reality of humans.  

So, instead of needing humans every time you need to make even the smallest change, let Orto do the hard work. 

When you deploy Orto, you get… 

A single place to manage your customers’ numbers: 

Orto phone number manager

The ability to add agents to call queues without PowerShell: 

Microsoft Teams call queue assignment

A one-stop-shop to license all users for Teams Phone and Calling Plans: 

License group creation

Template personas for each customer, enabling automated provisioning based job role, department, or seniority: 

Microsoft Teams user personas

The Bottom Line: Increased Profitability 

Orto not only improves efficiency but also makes your MSP more profitable: 

  • Remove Scalability Limitations: Orto’s automation means you can take on more contracts without increasing your workforce. 
  • Reduced Human Resource Dependency: With Orto, you can manage customer accounts with significantly fewer technicians, potentially reducing costs by 50-60%. 
  • Competitive Edge: The increased margin allows you to stay competitive in the market, offering better pricing while maintaining profitability. 
  • Enhanced Customer Satisfaction: Faster response times and reduced errors result in happier customers. 

If you’re scaling your Teams business, you can’t get left behind because of provisioning resource.  

Mike Wilkinson, Chief Product and Marketing Officer at Akixi, says,  

“It’s not a quantitative assessment when figuring out whether to embrace automation. It’s a binary assessment. Service providers won’t deploy without automation as it’s simply unmanageable.” 

Don’t let the complexity of MACD management hold your MSP business back.  

With Orto, you can streamline operations, reduce costs, and offer exceptional service to your clients. Thus, enabling you to scale your Teams practice indefinitely.  

You can onboard users in minutes and make changes across the board in a few clicks. All without the worry that you’re asking new or tired staff to run through yet more routine and mundane tasks. 

Revolutionize your managed service offerings with Orto and stay ahead of the competition. 

👉 Get a demo of Orto today 

Ready to begin your journey to better Teams management?

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