Microsoft Teams Calling & User Management

Callroute brings Microsoft Teams calling and user management together in one structured control layer.

Enable PSTN calling. Assign and manage numbers. Apply policies consistently. Automate provisioning. Govern access securely. Operate across single or multiple tenants — all from one platform.

Whether you’re enabling Teams Phone for the first time or managing thousands of users globally, Callroute provides one consistent operating model.

Enable PSTN calling in Microsoft Teams using Direct Routing.

• Inbound and outbound PSTN connectivity
• Carrier and number independence
• Hybrid support across legacy and cloud platforms
• Multi-tenant control

Built for flexibility, scale and long-term control.

Callroute provides powerful tools to manage Microsoft Teams users, numbers, policies and licenses at scale, without PowerShell or manual admin effort.

Standardise, assign and automate Teams user provisioning across hundreds or thousands of users from one central platform.

Bring your Microsoft Teams business number directly to your mobile phone’s native dialer using secure eSIM technology.

Make and receive business calls over the cellular network — without relying on mobile data or separate apps — while keeping work and personal calls clearly separated.

Advanced, compliance-ready call recording for Microsoft Teams, powered by a fully Microsoft-certified solution.

Automatically capture PSTN and Teams calls — including voice and video — with secure Azure storage, configurable retention policies and instant playback. Designed for organisations that need regulatory compliance, quality monitoring and reliable dispute resolution at scale.

Support shared phones and group calling scenarios without assigning individual numbers to every user. Ideal for reception desks, shared roles, and frontline environments, Shared Calling allows multiple users to handle calls from a common number while maintaining structured routing and administrative control.