Call Recording for Microsoft Teams and PBXs

Call Recording For Microsoft Teams

Platform independent compliance call recording. Record calls no matter what service your agents use. Microsoft Teams, Webex or PBX.

Record Per-User

Record phone calls for specific users only

MiFID II Compliant

Record phone calls meeting compliance standards

Instant Playback

Playback recordings directly through a web portal

Multi-Year Archiving

Keep your call recordings for up to 7 years

Targeted Recording

Call recording is a bolt-on licence to Callroute. This allows you to only record calls for users that require it.

Our service independent recording solution will only record calls made or received from outside of your business, leaving internal communications unmonitored.

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"Callroute has enabled us to significantly accelerate the deployment of Microsoft Teams telephony projects and simplify user migration from traditional telephony environments. Partnering with Callroute has enabled us to really differentiate our offering in the market."

David Smith - Dynamic Networks Group

Call recording features FAQs

Where are call recordings stored?

All recordings are stored securely in our UK datacentre and are encrypted at rest.

All transmissions of recordings are encrypted end to end and audited.

Recordings are stored utilising Write Once Read Many (WORM) enforcing standards with compliance.

Recording can also be stored in a customer nominated location for data sovereignty purposes if required.

Is your call recording PCI DSS Compliant?

No. Our standard recording is not yet compliant with PCI DSS. However, we can offer alternative recording solutions that are compatible with Callroute and also PCI DSS compliant. Please contact your partner to discuss further.

Are there any storage limits?

There are no storage limits applied to call recordings. However, our standard policy is to retain recordings for a period of 12 months. After which they will be deleted unless you purchase additional archive services.

How do I retrieve call recordings?

Call recordings can be accessed via the reporting section of your Callroute portal. They can be listened to in-browser or downloaded. Download can be prevented if this is required for additional security.

Do I need any additional licences?

Call recording is an add-on per-user licence. This is the only licence you need. You do not need to purchase any additional licences on your PBX system, Microsoft Teams, Webex etc.

Does your call recording inform the caller the call is being recorded?

Currently there is no pre-answering warning message played when a call is being recorded. The call will be silently recorded and your agent should declare the call is being recorded as part of their introduction.

Can a user pause a recording?

No. Once the call recording licence is applied to the user, all their calls made through Callroute are recorded. There is no option for the caller or the user to selectively pause or stop the recording from taking place.