Advanced Call Recording

Advanced, compliance-ready call recording for Microsoft Teams. Built for organisations that need to securely capture, manage, and govern all Teams communications at scale.

Diagram showing advanced call recording by connecting OAK ClarifyGo.
Image showing Oak Call Recording is certified for Microsoft Teams

Advanced Call Recording for Microsoft Teams with ClarifyGo

ClarifyGo by Oak is a Microsoft-certified, fully compliant call recording solution that uses Microsoft Graph API integration to capture the widest possible range of Teams communications and provides innovative tools to help you understand them better.

Meet the rigorous demands of major compliance regulations, and drive improvements in sales, service and business performance. Ideal for enterprises requiring a fully Microsoft-certified solution for Teams.

Key features Of Advanced Teams Cloud Recording

Record all Teams communications

Connect your existing on-prem phone lines to Teams without changing your hardware

Support regulatory compliance

Continue to use your current PBX alongside Teams with integrated calling

Advanced quality measurement

Move users between your PBX & Teams keeping their current number & extension

Powerful speech analytics

Move users between your PBX & Teams keeping their current number & extension

Easy search & playback

Connect your existing on-prem phone lines to Teams without changing your hardware

Hosted, managed, & supported in the cloud

Continue to use your current PBX alongside Teams with integrated calling

Secure, low data file sharing

Move users between your PBX & Teams keeping their current number & extension

How does it work?

ClarifyGo is a Microsoft-certified, cloud-hosted call recording solution that integrates with Microsoft Teams via the Call Recording Graph API to automatically capture all types of communications—including audio, video, meetings, and PSTN calls, regardless of call routing method.#

It securely encrypts and stores recordings in Microsoft Azure, supports configurable recording policies, and offers advanced features like transcription, AI-driven speech analytics, and quality measurement to help organizations improve performance and meet regulatory compliance requirements such as GDPR and MiFID II.

Video cover showing advanced call recording with Oak ClarifyGo.

Why use Callroute for your Teams Call Recording

Records All Calls

Connect your existing on-prem phone lines to Teams without changing your hardware

MiFID II Compliant

Continue to use your current PBX alongside Teams with integrated calling

Instant Playback

Move users between your PBX & Teams keeping their current number & extension

Multi-Year Archiving

Move users between your PBX & Teams keeping their current number & extension

Pricing Plans

Call Recording Advanced

Microsoft-certified, fully compliant call recording powered by Oak ClarifyGo.

Add on to any plan!

Call Recording Enterprise

For businesses looking to record more than calls, powered by Oak ClarifyGo.

Add on to any plan!

Currency:

GBP
  • GBP
  • IRE
  • USD

£7.90

monthly per user

£17.50

monthly per user

Minimum users

10

10

Records PSTN phone calls

Multi-year archiving

Regulatory compliance

Record Teams (on net) calls

Azure customer storage option

Records video and screen sharing

Optional

Call quality measurement

Optional

PCI DSS Card Payment Security

Optional

Playback via Callroute portal

Set up charges apply

Yes

Yes

Diagram showing native call recording management with buttons to play or download the audio.

Native Call Recording

Callroute also provides a native service to record all calls that traverse the Callroute network. Recordings are available for instant playback or download directly in the Callroute portal, making it easy to review calls on demand.

Use Cases

Regulatory compliance & supervision

Record Microsoft Teams voice and video calls to meet regulatory requirements. Capture both PSTN and on-net Teams-to-Teams conversations, with secure retention in Callroute-managed Azure storage or your own Azure tenant for full governance control.

Quality assurance and
performance management

Improve service quality by recording customer and internal Teams interactions — including voice and video. Review PSTN and Teams-to-Teams calls for coaching, monitoring and performance improvement, with centralised access and policy-driven retention.

Risk protection & dispute resolution

Maintain a reliable, tamper-resistant record of business communications. Record voice and video calls across internal and external conversations, ensuring verifiable evidence for dispute resolution while meeting data residency and security requirements.

What Our Customers Say

  • “Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

    Dave

    Health, Wellness & Fitness, 1,001–5,000 Employees

    Telephony Engineer in UK

    Used the Software for: More than 2 years

  • “Finding CallRoute is possibly the best thing that’s happened for our telco platform. They’ve provided us with administrative and reporting capabilities that nobody else would. They’ve remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.”

    Russ

    Telephony Architect in US

    Mechanical or Industrial Engineering, 10,000+ Employees

    Used the Software for: Less than 2 years

  • “We implemented Callroute … as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use…we now have far better control over call routing and number allocation.”

    Verified Reviewer

    Insurance, 11–50 Employees

    Used the Software for: Less than 2 years

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Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

Advanced call recording is deployed tenant-wide using Microsoft’s certified compliance recording framework, meaning no client software, no endpoint changes, and no impact on user workflows once policies are applied.
No. Compliance recording operates independently of the media path, so calls, meetings, and video quality are not degraded, and there is no added latency for users.
Yes. Recording policies can be applied at user level, allowing you to target regulated roles rather than blanket recording across the organisation.
Recordings can be stored in customer-owned or regionally aligned Azure storage locations, allowing organisations to meet jurisdiction-specific data residency and retention obligations.
Because this is a Microsoft-certified solution, it is continuously aligned with Microsoft’s compliance recording framework, ensuring compatibility through platform changes.
Yes. Recordings are indexed and searchable, enabling rapid retrieval for audits, dispute resolution, or regulator requests. Captured in an encrypted, tamperproof format, recorded calls provide admissible evidence in a court of law.
Retention policies are configurable to align with regulatory timelines, while supporting GDPR requirements such as right-to-erasure where applicable.
Access is role-based and auditable, allowing administrators to tightly control who can search, listen to, export, or share recordings. Should someone without access internally need to listen to a particular recording, they can be sent a time-limited email link to prevent the recording leaving the system.
Properly implemented, it reduces risk by ensuring complete, tamperproof records of communications.
Compliance recording is policy-enforced, so that only a system administrator can give users permission to manually pause a recording. If a particular customer number should never be recorded (such as for GDPR reasons), then an administrator can also apply rules to prevent this.

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