Your Microsoft Teams Phone Service Provider
Simple business calling in a modern unified communications solution. Benefit from Microsoft Teams Phone technology, supported by our in-house experts.
YOUR TRUSTED SERVICE PROVIDER
Everything You Need From A Microsoft Teams Phone Service Provider
Get everything you need from a Microsoft Teams Phone service provider: reliable phone services, expert professional support, managed solutions, and cutting-edge AI voice applications to elevate your business communications.
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Seamless Number Integration
Easily connect your phone numbers to Microsoft Teams. -
Customised Call Flows
Design exceptional customer service experiences with tailored call flows. -
Flexible Calling Option
Benefit from adaptable calling plans and competitive rates. -
Scalable Platform
Connect 100's of voice applications to extend and enhance functionality. -
UK-Based Support
Rely on dedicated support and managed services from our local experts.
Aggregate Telephony with Carrier Connect
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Comprehensive Managed Service
We provide end-to-end support, from initial planning to final implementation, ensuring a seamless and stress-free Teams Phone transition. -
User-Friendly Self-Service Portal
Enable your team to efficiently manage adds, moves, and changes, offering greater autonomy and control over your communications system. -
Enhanced Functionality with Third-Party Integrations
Expand the capabilities of your Microsoft Teams Phone with advanced tools like analytics and call recording from top-tier providers. -
Support for Existing Teams Phone Deployments
Simplify the management of your current Teams Phone setup using Orto, our intuitive platform for user and number management.
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Robust Wholesale Connectivity
Supported by interconnections with leading UK carriers BT and Gamma, as well as international provider Bandwidth (formerly Voxbone). -
Bring Your Own Carrier (BYOC)
Enjoy the flexibility to integrate your preferred SIP provider seamlessly without any additional hardware. -
Intuitive Self-Service Portal
Easily manage users, numbers, and call routing without the need for PowerShell expertise. -
Free Trial
Try Callroute Direct Routing at no cost or commitment before making your decision.
Choose Your Teams Phone Solution
Which Microsoft Teams solution suits your needs best? Select your preferred option to get started.
Everything your small business needs to use Microsoft Teams as your phone system, fully managed.
For businesses who need more from their features in their Microsoft Teams Phone system.
Everything from Professional plus the ability to self manage users & control your spending.
Operator Connect, Direct Routing, limitless integrations with automation built for the global enterprise.
76+
Global 2-way Microsoft Teams calling in over 76 countries
150k+
Microsoft Teams users managed on our platform
99.999%
Highly available and reliable cloud infrastructure
100M+
Minutes handles across our network each year
THE FUTURE OF TEAMS CALLING IS HERE
Microsoft Teams Phone Specialists You Can Trust
Callroute is your reliable partner for everything related to Microsoft Teams Phone.
We provide a comprehensive service, ensuring smooth migrations, effective management, and a full suite of customised solutions designed to meet your organisation’s communication requirements.
Trusted By Businesses To Deliver Excellence
Talk To A Microsoft Teams Phone Expert.
Complete the form below and one of our Teams Phone experts will respond within 2 hours.
Make Managing Microsoft Teams Smarter Not Harder
Take control of your Teams Phone administration with Orto. Orto enables you to automate the assignment of phone numbers, call queues, and licenses to your Teams users.
Manage Phone Numbers
Automatically keep your phone number inventory up-to-date.
Automation
Assign numbers, voice policies, licenses to users based on their AD attributes.
Service Management
Integrate with your service management platform with our provisioning API.
SAVE HOURS ON YOUR TEAMS ADMIN TASKS
Manage Microsoft Teams Phone Without PowerShell
Say goodbye to using PowerShell for bulk Teams Phone admin changes and say Hi! 👋 to automated hands-free management.
- 100% SaaS delivered via the cloud
- Start managing users in less than 15-minutes
- Granular roles-based access for multiple teams
- Full audit tracking of changes
Why Work With Callroute?
Choose Callroute to elevate your Microsoft Teams Phone experience with our expert solutions and dedicated support. Partner with us to enjoy seamless integration, comprehensive management, and innovative communication tools tailored to your organisation’s needs.
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Comprehensive Managed Services
From initial planning to full implementation, our white-glove approach ensures a smooth and effortless transition to Teams Phone. -
User Empowerment with Self-Service Portal
Easily manage adds, moves, and changes, granting your team greater control over your communication setup without the need for technical expertise. -
Flexible Connectivity Options
Benefit from our robust wholesale connections with major UK carriers and the ability to integrate your preferred SIP provider. -
Advanced Integrations
Enhance your Teams Phone with leading 3rd-party applications, including analytics and call recording, to optimise your business communications.
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Intuitive Management Platform
Utilise Orto, our user-friendly platform, to efficiently manage existing Teams Phone deployments, user accounts, and phone numbers. -
Reliable UK-Based Support
Access dedicated local support and managed services from our team of experts, ensuring you receive timely and personalised assistance. -
Scalable and Flexible Solutions
Whether you choose Direct Routing or Operator Connect, our solutions are designed to grow with your business, providing the scalability you need. -
Free Trial Available
Experience the benefits of Callroute Direct Routing with no commitment, allowing you to make an informed decision before fully committing.
Switch to the trusted Microsoft Teams Phone Service Provider
Join over 150,000 other users that use Callroute to stay connected.
Frequently Asked Questions
Your questions, answered.
Does Microsoft Teams Phone integrate smoothly with our existing IT infrastructure and software applications?
If your organisation already uses Microsoft Teams for chat and meetings, you’re well on your way to unifying collaboration and calling services into a single, streamlined platform, you’re 75% of the way there.
Activating Teams Phone requires no additional installations or hardware for your employees. The phone dial pad will appear automatically in their Teams client, and they can continue using their existing headsets for both meetings and phone calls.
Microsoft Teams Phone is designed for seamless business integration, offering robust features to enhance customer communication. These include auto attendants with IVR options, call queues with “keep my place” functionality, consultative transfers, business voicemail, and AI-powered capabilities like call summaries to improve efficiency.
What are the total costs involved, and how does it compare to our current telephony system?
If you’re already using Microsoft Teams, here’s some good news: if you’re on a Microsoft 365 E5 licence, Teams Phone is included. However, this doesn’t provide the connectivity needed to make external phone calls, that’s where we come in as your Teams Phone provider.
We offer competitive calling plans tailored to businesses of all sizes, with inclusive minutes that can be shared across your entire team, rather than allocated per user. This delivers a better ROI compared to Microsoft’s native calling plans. Our plans include everything; number rental, calling minutes, setup, and management, at a fixed monthly cost for in-plan usage, simplifying your budgeting process.
If you’re not using the E5 licence, there’s no need to worry. A Teams Phone licence can be added to any Microsoft 365 plan, from Small Business Basic to E3, ensuring flexibility for your organisation.
Is the system flexible enough to accommodate our business growth and changing communication needs?
Microsoft Teams Phone is a cloud-based telephone system seamlessly integrated into Microsoft 365. If your organisation already relies on applications like Outlook, Word, Excel, or Teams, enabling Teams Phone as your business phone system is a logical step to streamline operations.
Not only does Teams Phone integrate effortlessly with the tools you already use, but it also empowers your business to expand into new markets, enhance customer service, and boost employee satisfaction. With Teams Phone, your workforce can stay connected anywhere in the world, on any device, whether it’s a laptop or mobile.
It takes business portability to the next level, offering capabilities that traditional systems simply can’t match. And if you’re adopting or considering Microsoft Copilot AI, integrating Teams Phone ensures that Copilot can provide comprehensive insights into customer interactions across email, webchat, and phone calls, giving you a competitive edge in understanding and improving customer relationships.
What is your experience and expertise with Microsoft Teams Phone implementations?
At Callroute, Microsoft Teams Phone is at the heart of everything we do. Since 2018, we’ve specialised in enabling Teams Phone for organisations across the UK and beyond, and we’ve been refining our expertise ever since.
Over the years, we’ve connected businesses as far afield as Australia and Brazil to Teams, leveraging our unique technology and experience to deliver seamless solutions.
As a company deeply embedded in the Microsoft Teams ecosystem, we pride ourselves on providing outstanding UK-based support and delivering exceptional value by truly understanding our customers’ needs. This dedication has earned us a strong reputation and a high customer retention rate.
What levels of support and managed services do you provide during and after the deployment?
For small and medium-sized businesses, all our plans include a fully managed service. We handle everything from the initial setup and configuration of Teams Phone to number porting and ongoing administration. This means you can focus on running your business without the hassle of managing your phone system, dealing with multiple providers, or taking time-consuming training courses.
For large businesses and enterprise organisations with their own IT teams, we offer both managed and unmanaged options. With our unmanaged service, you gain access to our intuitive self-service portal, allowing you to efficiently manage all your Teams Phone numbers and users in one central location, making administration simple and stress-free.
Can you provide references or case studies from organisations similar to ours?
Of course! Speak to one of our account managers about your business and they’ll be able to provide you a reference that closely matches your organisation.
How do you ensure the solution is customised and scalable to meet our specific business needs?
We’re not here to simply sell products, we’re here to build strong, collaborative relationships and establish a trusted partnership that delivers mutual value.
It all starts with understanding your organisation, how it operates, your customer offerings, and your goals for the future. We take the time to deeply analyse your business processes, identifying opportunities to streamline operations and design a modern Teams Phone configuration tailored to your needs.
We’ll build your call flows directly within your Teams environment, allowing you to test and refine them before going live. Once you’re satisfied, we’ll handle the number porting from your current provider and ensure a smooth transition.
From there, our managed services team will continue to support you, fostering an ongoing partnership that adapts your Teams Phone setup to your evolving business requirements.