This feature enables the running of auto-provisioning rules in a test environment. The changes to be made to Microsoft (for example, users whose policies will be updated or phone numbers assigned) will be detailed in a report so they can be checked before the rule goes live.
Targeted call recording on a per-number basis will offer complete control over which inbound and outbound numbers are recorded, as well as full transcription summaries and sentiment analysis.
Recording rules will be configured at the individual number level – ideal for regulated lines, customer service, or specific departments. Full call transcriptions will be generated along with concise AI-driven summaries, downloadable directly from the Callroute portal. Each call will be analysed and displayed using a traffic light system for positive, neutral, and negative sentiments.
We’re expanding the power of Orto beyond managing users and phone numbers. You’ll be able to view comprehensive call statistics, usage trends, and call quality metrics directly within the portal. This enhancement will include data from all Microsoft calling channels: Operator Connect, Microsoft Calling Plans, and Direct Routing.
Currently, partners wishing to brand the Callroute service are limited to changing colors and adding their logo. This feature will enable the use of their own domain along with greater customization options for text and visual content.
Recently Released
This feature adds an additional reseller level where Master Resellers/Agents/Distributors can see their resellers and associated consumption (activated users).
With the delivery of automated deprovisioning, number reclamation and quarantine, policy lifecycle management, intelligent number recovery, and support for returning employees and contractors, we have now completed the final phase of our Teams Phone lifecycle automation strategy. Organisations can automate the entire user journey from joiner to mover to leaver through policy-driven workflows that scale with the business.
What Our Customers Say
