Make and receive phone calls using your Teams direct dial number on your mobile without the Teams app.
Take Your Microsoft Teams Number Wherever You Go
- Use your existing Teams Phone number
- Use your existing mobile device
- Make calls using your Teams number from your mobile
- No 4G or WiFi data used
What Is Callroute Go?
Callroute Go is an extension of your existing Microsoft Teams Phone number that allows you to make calls from your mobile device using regular celluar network connectivity.
Keep your direct dial number
Continue to use your business direct dial number connected to your Teams account.
Answer calls using Teams or your mobile device
Answer calls using your Teams client when at your desk and your mobile when on the move.
No mobile internet required
Callroute Go uses regular mobile signal so you can answer calls without needing the Teams mobile app or internet.
Keep your personal & business identities separate
Make calls from your mobile using your Teams number so that you never give out your personal mobile number.
Do I Need Callroute Go?
If you work on the go, having access to consistent internet connectivity isn’t guaranteed.
Field Engineers
Remote field engineers who need to be able to make and receive calls hands-free.
Mobile Healthcare
District nurses, doctors, and care givers who need to be contactable via a local number.
Education Support
Mobile student support service workers who need enhanced security and privacy.
Courier & Logistics
Delivery drivers who need to call customers using a business number.
How It Works
Callroute Go connects your mobile phone using an eSIM to Teams so you can use your landline number on your mobile.
Enable Teams Phone
Assign the Teams Phone licenses to your account, then assign yourself a phone number from your provider.
Enable SIP Gateway
Enable calling via SIP registered devices on your Teams Calling Policy.
Pair With Callroute Go
Use the Callroute Go app to pair your Teams account with Callroute Go.
Install & Activate Your eSIM
Scan the QR code to install and activate your eSIM.
Global Pass
Global Pass subscribers based in the USA, UK, France, and Sweden will be able to move freely between these countries and roam into 25 more countries across Europe and North America without incurring additional roaming charges.
Roam Free In These Countries
Try Callroute Go Free
Already using Teams Phone? Get a free eSIM for 14 days.
- Instant activation
- 30 day rolling contract
- Roam free in 25 countries
- Use your existing numbers
- Operator Connect & Direct Routing
- UK technical support
- All features of Go Now plan
- Choose your number from 40 UK area codes
- 1,000 calling minutes
- Teams Direct Routing included
- User management portal
- Automatic failover
Microsoft Teams Mobile Integration Made Easy
Callroute Go enables you to use your business phone numbers on multi-sim enabled personal mobiles while ensuring you remain in control of your business profile.
Maintain Business Communication Continuity
Separate business and personal communications.
Increased Auditing And Compliance
Keep track of call records & enforce call recording.
Reduce Business Costs & Carbon Footprint
Eliminate desk phones & reduce IT waste.
Boost Productivity
Make it easy for mobile workers to make a business call.
Benefits Of Callroute Go
Simplified BYOD Management
No need to deploy MDM apps and policies to user phones.
Business Controlled
Calling
Extend Teams Phone service to your mobile devices.
App-less Mobile Teams Calling
Use your native mobile dialer to make & receive calls.
No Need For
Mobile Data
Use mobile signal to make & receive calls for wide coverage.
Single Number Reach Anywhere
Customer can reach you in any location.
Enable Call Queue Mobile Agents
Field agents can answer calls without the Teams app.
No Extra Mobile Costs Whatsoever
All outbound calls are placed through your existing carrier.
Calling For Frontline Lite Users
Teams Phone for users who don't need chat or meetings.
Callroute Go vs Teams Phone Mobile
Not sure which solution is right for you? Check out our handy comparison chart below.
| Feature / Requirement | Callroute Go | Teams Phone Mobile |
|---|---|---|
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Teams app-less calling |
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Mobile and Teams client call answering |
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Teams voicemail |
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Teams Call Queue answering |
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Mobile GSM call answering |
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Native mobile dialer |
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Compatible with Teams reporting and compliance features |
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Use business landline direct dial numbers |
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Compatible with all Operator Connect providers |
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Compatible with Direct Routing |
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Use your existing business line minutes |
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Send/Receive SMS |
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Escalate mobile GSM call to Teams Meeting or transfer to another Teams user |
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Use mobile number in Teams client |
|
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Go All In With Callroute
We can get you up and running in minutes with everything you need in 1 simple package.
We can be your phone line provider
We're a UK carrier so we can provide your business line connection to the telephone network.
Choose your mobile landline business numbers
We offer local and non-geographic landline line numbers in over 40 area codes to choose from.
Automated Teams Direct Routing connection
Callroute can be connected to your Teams tenant in minutes with a self-service automated deployment.
Inclusive calling plans for Teams and mobile
Use your calling minutes between your Teams client and business mobile calls.
Connect your mobile to Teams
Callroute Go eSIM to connect your Teams number to your mobile phone.
- All features of Go Now plan
- Choose your number from 40 UK area codes
- 1,000 domestic calling minutes
- Teams Direct Routing included
- User management portal
- Automatic failover
Plan limited to UK customers only.
Already have Teams Phone?
Got a Direct Routing or Operator partner? Need to extend your calling to to mobile? Our Go Now plan is made for you.
- Instant activation
- 30 day rolling contract
- Roam free in 25 countries
- Use your existing numbers
- Operator Connect & Direct Routing
- UK technical support
Use your existing Teams Phone provider
No number porting or additional connectivity..
Mobile coverage in 4 countries
No roaming fees in UK, USA, France, or Sweden.
Simple provisioning
Pair & activate using a QR code and automated install.
Keep your business numbers
No porting or reconfiguration.
Manage your eSIMs
Total control with eSIM provisioning and management.
Your Questions Answered
No. We are prohibited from selling Callroute Go with Microsoft Calling Plans. However, we recommend using our Go All In plan to work alongside your calling plans.
At the moment Callroute Go is available in 4 home countries:
- UK
- USA
- France
- Sweden
This is expanding into Austria, Belgium, Denmark, Germany, Ireland, Italy, Mexico, Luxembourg, Spain, and Poland by the end of 2024.
If you’re a resident of any of these countries, you’ll be able to use Callroute Go as a local mobile service.
When you’re outside of these countries on travel, you’ll be able to roam free in any of our Global Pass countries.
Countries not in our Global Pass will incur roaming charges.
You will need to activate your eSIM in one of our home countries first.
Callroute Go uses the Teams SIP gateway to become a secondary phone device to your Teams account.
You pair Callroute Go using our Teams App and your Microsoft account.
Then after your eSIM has been created, you scan a QR code with your mobile and the eSIM installs.
iPhone 11+ with dual eSIM support and iOS 15.4 or better.
Samsung S series, Flip and Google Pixel 6+ with Android 13 or better.
Yes, you can deactivate an eSIM from the management portal.
Users answering calls using Callroute Go will benefit from the same calling features as a normal Teams Phone user in call.
- Voicemail
- Call forwarding
- Teams call group
- Call queue agent answering
- Hold
- Transfer
- Compliance call recording *
*requires compliance call recording to be deployed in tenant and the user policy enforced.
As the mobile device doesn’t need the Teams app installed, presence based calling is not available when just using Callroute Go without the Teams App as a companion.
If you have Callroute Go eSIM enabled and the Teams app on the same phone, then the phone will ring twice.
- As a Teams OTT data call in the Teams App
- As a native GSM call to the mobile device dialer
You can choose which to answer from.
If you don’t want this behavior, then you can disable notifications in the Teams mobile app.
