Integrate Your Phone & Contact Center Platforms With Microsoft Teams
Connect all your phone and contact center platforms to Microsoft Teams and create an integrated hybrid calling cloud network
Provide Exceptional Customer Experiences
Give your organization the freedom to choose the best calling platform for each purpose without worrying about interoperability
Integrate Your On-Prem PBXs With Teams
Connect your existing PBX platforms to Callroute for on-net calling via the cloud. Enable users to move between platforms with ease.
Bring Your Own SBC and connect your on-premises PSTN to Callroute
In regulated countries that require PSTN to be terminated at your premises, you can connect these to Microsoft Teams using Callroute.
You don’t need a Teams certified SBC. Simply connect your existing on-premises voice gateway to Callroute using our Bring Your Own SBC solution and enable your users to benefit from Teams Phone capabilities.
Connect Your Contact Center To Microsoft Teams
Choose the contact center that best meets your customer service needs and integrate with Microsoft Teams. With Callroute you can connect Standalone, Teams Connect, and Teams Extend contact centers for integrated calling with agent & back office Teams users.
Benefits of Integration
Integrate your door access, intercoms, tannoy, Analog ATA, or DECT systems with Callroute to enable calling with your Microsoft Teams users.
Connect All Your Platforms Together
With Callroute’s global integration and voice routing cloud, you can connect all your calling platforms together and make intelligent routing decisions.
If your platform is not listed as an integration we currently have out of the box, then please get in touch.
We will be happy to discuss your integration needs and will work with you to enable you to connect your platform.
Callroute uses standard SIP protocols. You are able to create a SIP trunk automatically in our portal for the platform you need to connect to.
The creation of the SIP trunk is automated and you will be provided connection details once the trunk has been provisioned (usually less than 1-minute). After this, you can use these details to connect your device.
Yes, you will need to configure your platform to connect to the Callroute SIP trunk created for your integration.
You may need to consult the administrator’s manual of your device if you are unsure how to do this.
The term “on-net” refers to call that travels from one user to another over a private network. Unlike the PSTN which is a public network, on-net calls are private and incurr no call costs.
With Callroute, you can connect all your platforms together and as we control the voice routing and carrier access, any internal calls between platforms are routed over our network rather than the PSTN.
This means that calls between your connected platforms remain on-net and not charged.