Solve Your Microsoft Teams Number Management Woes
Manage all your company phone numbers in one place using Callroute’s number management for Microsoft Teams; including Microsoft Calling Plans, Operator Connect and Direct Routing
The complete number management solution for Microsoft Teams
Synchronize Microsoft Teams Calling Plan, Operator Connect and Direct Routing phone numbers and manage them in one place.
No spreadsheets
Manage all your Teams numbers in one portal
Always up-to-date
Automatically update number allocation
All number types
Direct Routing, Microsoft, and Operator Connect numbers
Automated assignment
Automatically assign numbers to your Teams users
Make Your Teams Phone Admin Tasks A Breeze
If you’re moving to Microsoft Teams and your existing number management solution no longer works, or you’re tired of using spreadsheets, Orto is the perfect solution for you.
Keep your number ranges up to date
Connect Orto to your Microsoft Teams tenant and our number management will keep your tenant’s number inventory in sync.
- Microsoft numbers
- Operator Connect including mobile
- Direct Routing
Assign numbers to users
Assign numbers to your Teams users directly from the portal from any number range including, voice policies, dial plans and emergency locations.
- No PowerShell
- Direct dial and extension numbers
- Assign to users and resource accounts
Categorize your numbers using tags
Categorize your numbers using custom color coded tags for easy identification, searchability, and assignment.
- Assign multiple tags to numbers
- Search, filter, and assign numbers by tag
- Colour code tags for easier recognition
Organize your numbers into your custom locations
Create locations to match your offices, then add numbers from any range into these locations to make it easier to find the right number to allocate.
- Label locations to make your naming conventions
- Add numbers to locations from different ranges
- Automatically assign numbers to a user based on location
Reserve numbers to prevent accidental assignment
Protect special numbers from being accidentally assigned to users by using reservations.
- Reserve numbers quickly in 1 click
- Label reservations with reasons
- Reserve numbers for a set period or permanently
Quarantine recently unassigned numbers
Prevent recently deallocated numbers being reassigned to someone new immediately.
- Set the default quarantine period for deallocated numbers
- Labels the number with the last known assignee
- Bring numbers out of quarantine early if needed
Standardize Your Teams Phone User Experience
Eliminate provisioning errors and deliver consistent user experiences that match a user’s profile 1st time, every time.
Create user policy personas
Users in different locations, departments, or job titles need to be assigned Teams policies that match their functional needs.
Using Orto personas you can package your Teams policies together that match each of your user personas.
- Assign all Teams user policies as a package
- Configure voice only or full collaboration personas
- Auto-select the next free number in a specific range
- Move users from 1 persona to another in 1 click
Assign Teams Phone & Calling Plan Licenses
If you need to uplift a user to Teams Phone or Calling Plan licenses as part of their service request, you can do this within Orto.
- Use alongside your existing licensing approach
- Package Teams Phone & Calling Plan licenses
- Apply license bundles as part of number enablement
- Single portal, no-code experience
Add agents to call queues
Some of your Teams Phone users may need to be agents in several call queues as part of their role.
- Group queues together that match a department or role
- Add users to queues with no PowerShell
- Supports all queue types including voice enabled channels
- Easily move agents in and out of queues in 1 click
Give users access to their department teams
You can group teams together by department or project need and add users as members or owners of those teams in a single click.
- Bundle teams together to match a department function
- Add users as members or owners of those teams
- Easily move or revoke access to multiple teams
- Manage your complete user lifecycle in 1 interface
Features
Orto is not just a number management tool, it helps you stay in control of your complete Teams provisioning lifecycle.
Go A Step Further And Automate Teams Number Assignment with Orto Pro
Assigning phone numbers to users is a breeze with Orto for Teams
Custom Attributes
Use your own attribute values to provision users.
Rule Targeting
Provision users using rules created for a specific purpose.
Number Targeting
Provision users with a pre-chosen phone number.
Migrate Users
Move your users from PBX to Teams maintaining numbers.
Automatically assign a phone number based on user attributes
With Orto Pro, you can create provisioning rules that will issue a phone number to a user automatically based on their Entra ID user attributes or group membership.
Define from which range a user should be issued a number based on their Teams licensing, location, job role, or other matching criteria.
Automatically keep number ranges up to date, even if changes are made directly in Teams Admin Center, or PowerShell.
Integrate Orto into your existing ITSM or HR system
Use your existing ITSM service catalog and orchestration system to collect orders and approvals and then automatically trigger assignment using Orto Pro’s APIs.
Orto for Teams doesn’t just do phone number provisioning. With Orto you can provision Teams user policies, licenses, call queues, and team membership assignment.
Number Management FAQs
No. There is no limit to the number of ranges or numbers within these ranges. You can add as many as you need for your business.
If you are using Callroute for your carrier services e.g. BYOC or our calling plans, number management is included in your standard Callroute per user licence.
To use Callroute’s number management for other calling services e.g. Microsoft Calling Plan or Operator Connect numbers then there is a bolt-on licence you can purchase from your Callroute partner.
You will need to continue to use the Teams Admin Centre to purchase additional numbers from Microsoft or your Operator.
However, once purchased, you can manage them all from the Callroute portal including assigning numbers to users and resource accounts.
Changes made directly in the Callroute Portal are instantly detected.
Changes made outside the portal e.g. via PowerShell or Teams Admin Centre will be discovered during the next scheduled synchronisation.
Alternatively, you can manually initiate a synchronisation whenever you feel it is necessary.
Yes. Providing your carrier services are routing via Callroute to your PBX, number management can be used.
Yes as long as you are using BYOC or Callroute Calling Plans. Our intelligent routing allows you to assign individual numbers to any user on any service that you connect to Callroute. Whether that is Teams, Webex, PBX or Zoom.
It is not possible to route Microsoft or Operator Connect numbers to different phone systems as Callroute is not party to the call control of these ranges.
More Information
How To Make Microsoft Teams Provisioning Seamless And Error-Free
Back in the day, I’d spend countless hours provisioning new users, setting up phones, and making moves, adds, and changes on the fly. Okay, it
How Long Does It Take Teams Admins To Find Available Numbers?
There are no studies into the time it takes Teams admins to carry out specific tasks. This makes it extremely hard to justify investing in
The Real Cost Of Manual Microsoft Teams Changes
With over 10 years’ experience in the unified communications space, I’ve seen both first and second hand how organizations manage number and user provisioning across
