Your self-service platform to connect any carrier, in any country to Microsoft Teams. We put number management, policy management, and PSTN connections into a single portal.
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Your self-service platform to connect any carrier, in any country to Microsoft Teams. We put number management, policy management, and PSTN connections into a single portal.

Callroute vs Operator Connect

A More Flexible Alternative to Microsoft Operator Connect

Callroute allows carriers to connect their existing SIP trunking services to Microsoft Teams quickly without expense.

Book a demo
Callroute vs Operator Connect

Callroute vs Operator Connect Comparison

See how we compare to Microsoft Operator Connect.

Feature

Callroute

Operator Connect

Certified SBC & Trusted Network Infrastructure

Quick & Free Onboarding Process

Basic Number Management

Advanced Number Management

Global Coverage

Depending on Operator Coverage

No Customer Hardware

Call Detail Reporting

24 Month History

Limited to 28 days in Teams

Support Hybrid Telephony Environments e.g. Connect PBX Analogue Equipment etc.

Support User Extensions

Automatic Failover During Teams Outage

Automated Provisioning of User Accounts

Built-in Call Recording

Multiple Inbound Numbers For a User

Other UCaaS Platform Support (e.g. Webex)

The Top 3 Reasons Why Enterprises Choose Callroute
Over Microsoft Operator Connect

Keep Existing Carrier Agreements

Operator Connect: A Microsoft-managed program that requires you to choose from a limited set of approved carriers. Setup is straightforward, but flexibility is tied to the operator’s offerings.

With Callroute:

  • No porting of numbers
  • Access to local carrier SIP in any geography
  • Manage in a single portal
Carriers with Callroute
Callroute Single Pane of Glass

Reduce DDIs By Leveraging User Extensions

Operator Connect: Every user typically requires a full DDI number purchased through the operator. This can become expensive and inefficient, especially for large deployments where not every user needs an external-facing number.

With Callroute:

  • Lower costs by reducing required external numbers.
  • Simpler management with fewer DDIs to maintain.
  • Scalable numbering using flexible user extensions.

Build Hybrid Environments

Operator Connect: Designed as a direct PSTN connectivity option for Microsoft Teams only. It does not natively support integrating legacy PBXs, contact centres, or other on-premise voice systems. Organisations looking for phased migrations or hybrid setups often need additional infrastructure or third-party solutions.

With Callroute:

  • Integrate legacy PBXs alongside Microsoft Teams seamlessly.
  • Enable phased migrations without disrupting existing voice systems.
  • Support complex routing across on-premise and cloud platforms.
View Number Ranges In One Place With Callroute
  • ADVISORY
Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.