Migrate To Callroute
Using Sipsynergy EHC, BHC, or SIP Trunking? Callroute is the future of your voice services.
Plan your migration today to secure a seamless, zero-downtime transition.
It's Time To Shift To Callroute
Callroute is a cloud SaaS platform that unifies cloud calling and user management across Microsoft Teams and Cisco Webex, helping businesses and partners connect to any phone system in minutes.
Unlike other tools, Callroute is faster to deploy, simple to use, and built to solve challenges others don’t. Trusted worldwide and recognised in industry awards, it’s the smarter way to manage Teams and Webex – flexible, reliable, and ready for every industry.
Why Do I Need To Migrate?
Sipsynergy and Callroute are part of the same family. Callroute was created to simplify modern cloud calling and Teams and Webex integrations.
As customers evolve, Callroute provides a flexible platform to interconnect carriers, PBXs, Teams, Webex, and analog/legacy services in one place.
Will My Current Service Be Switched Off?
No immediate change. There are no announced end-of-life dates for EHC, BHC, or sipsynergy SIP Trunking. Your services continue to operate as normal while you plan your move. We recommend starting a migration plan to ensure a smooth transition.
What Happens To My Sipsynergy Numbers?
Your numbers are already with sipsynergy and can be seamlessly ported over to Callroute at a time and date that suits you.
Migration Options Explained
Discover which option works best for your business. Choose from these 4 options, or book a meeting to discuss alternatives.
Microsoft Teams Phone
Migrate your numbers to make and take calls in Microsoft Teams.
Webex Calling
Use your numbers with Cisco devices and Webex collaboration tools.
SIP Trunking
Keep your numbers and connect them flexibly to third-party voice platforms.
Basic Phone
Keep your numbers and forward calls to mobiles, landlines or SIP phones.
Which Option Is Best For Your Business?
- Choose Teams Phone if: your business is Microsoft-first, lives in Teams daily, and prioritizes tight Microsoft 365 integration.
- Choose Webex Calling if: you already use Cisco handsets, room devices, or conferencing. It’s also ideal if you need advanced PBX functionality, hybrid deployments with on-prem systems, or wide third-party SIP device support.
- Choose SIP Trunking if: you want to keep your numbers with and connect them flexibly to third-party voice platforms or PBX systems.
- Choose Basic Phone if: you want to keep your numbers and simply forward calls to mobiles, landlines, or SIP phones without needing a full phone system.
Microsoft Teams
Webex App
n/a
n/a
Not required – seamless cutover to new service
Not required – seamless cutover to new service
Not required – seamless cutover to new service
n/a
(e.g., PBX)
n/a
Various
(Microsoft certified)
Cisco Recommended Devices
n/a
n/a
n/a
n/a
Microsoft-centric organisations
Cisco-centric organisations
Flexible number ownership
Call forwarding & basic telephony
Migration Timeframes
The basic calling service setup is straightforward and quick. Additional time may be required if call queues and auto attendants need to be recreated or if there are complex integrations.
Minimising Downtime
There will be no downtime, as sipsynergy will plan the cutover of traffic at a time that suits. The new service will have been fully tested using test numbers prior to the migration.
Pricing Information
You will need the necessary Microsoft or Cisco 3rd party licensing depending on the option you choose. The Callroute service cost is added to this. See our pricing page for more info on costs.
3rd Party License Requirements
Understand what licences are needed for each option.
Teams Phone
Each user requires a Teams Phone license (add-on or included in some bundles).
Webex Calling
Each user requires the appropriate Cisco Webex Calling license.
SIP Trunking
No licenses required.
Basic Phone
No licenses required.
FAQ's: Sipsynergy To Callroute Migration
Has there been an end of life announcement for EHC, BHC or SIP trunk?
No formal announcement has been made; however, we are actively encouraging customers to migrate.
When an EOL notice is issued a minimum of 3 months notice of termination of services will be given.
Is there a termination period for EHC, BHC or SIP Trunking if converting to Callroute?
No, any contractual notice period (typically 90 days) for customers on EHC, BHC, or SIP trunk will be waived.
Does Callroute / Sipsynergy sell the Microsoft or Cisco licenses?
Sipsynergy does not resell Microsoft licenses; these need to be purchased separately. In some instances, Webex Calling licenses can be bundled into the subscription (at an additional cost). Please get in touch with us for further details.
Is there a need for any physical hardware if migrating to Callroute?
No. Callroute is a cloud service. The only new hardware you may need is associated with handsets or meeting room devices. Both Teams and Webex can also run via apps on a phone or PC.
Will my existing handsets still work with Teams or Webex?
Some handsets can be repurposed via a firmware upgrade to work with Microsoft Teams. However, we recommend certified devices for best results. Options are available from Poly, AudioCodes, and Yealink.
Can I connect an of my existing analogue devices to Callroute?
If you have these, Callroute can interconnect different voice environments. So yes, subject to the end user having ATAs or similar equipment to connect physical devices.
Can I recreate call queues or auto attendants?
We can recreate call flows, call queues, and auto attendants to match your current design or improve them as part of the migration.
Note that there may be one-off costs associated with building new call queues. Please contact us for more details.
Can I still have call recording?
Yes. Call recording options are available. See our Call Recording section for details.
Next Steps To Migrate
Talk To Us
We’ll review your current setup and recommend the smoothest path.
Plan Your Migration
We schedule a no-downtime migration window that suits your business.
Test Then Switch
We validate call flows with test numbers, then cut over live traffic.
Book a Migration Consultation
Ready to start? Book a meeting with our experts to plan your migration.