Reporting & Analytics
Gain detailed insights into your calling with robust reporting and analytics in the Callroute portal.
Benefits Of Callroute Inbuilt Reporting & Analytics
Our mission is to make calling statistics as easy to view and interpret as possible. With our inclusive reporting, you can gain valuable insight into your business telephony usage.
Reporting is included with all Callroute services.
Understand calling history in a granular view.
Filter reports by DDI to get detailed insights over time.
Understand number usage and where you’re spending.
Watch Our Reporting & Analytics In Action
With clear and actionable snapshots, you can quickly identify trends, avoid service disruptions, optimize costs, and boost productivity.
Key Callroute Reports
A sample of the types of reports and analytics you can expect within the Callroute portal. All reports can be filtered by date range, source and destination.
Call Minutes
Call Volume
SIP Response Codes
Cost By Call Type
Top Numbers Called
Number Consumption
Analytics & Reporting FAQs
What is reporting and analytics in telecoms?
Reporting and analytics in telecoms provide insights into how phone systems are being used. This includes tracking call volumes, costs, number usage, and call outcomes. By analysing this data, organisations can control spend, spot trends, and make better decisions about their communications.
With Callroute, reporting is integrated directly into the Callroute portal, no external tools or downloads needed.
Why is reporting important in cloud communications?
Without reporting, IT teams can’t track spend, spot patterns, or prevent issues before they impact users.
Callroute builds reporting directly into its platform so you don’t need third-party tools. You can:
- Track costs and usage – including inbound toll-free numbers.
- Measure ROI – link inbound traffic trends to marketing or sales campaigns.
- Manage large number ranges – with usage alerts that warn of range exhaustion, critical for enterprises with thousands of numbers cycling in and out.
- Analyse call outcomes – via SIP response code reporting (e.g., missed calls, busy signals, dropped calls).
This gives you both financial control and operational insight in a single platform.
What are the key metrics to track in telephony reporting?
Key metrics in telephony reporting include:
- Call volumes and minutes – how many calls are made/received and how long they last.
- Inbound traffic trends – especially on toll-free numbers, to measure campaign ROI.
- Call outcomes – via SIP response codes, such as missed calls, busy signals, or dropped calls.
- Costs and usage – to track spend and optimise resources.
- Number range usage – monitoring allocation and setting alerts to prevent range exhaustion (important for large organisations with many numbers).
In the Callroute portal, you can track all of these metrics and more. All of these metrics can also be customised across specific date ranges, giving you flexible insights over days, weeks, months, or longer periods.
Do reporting tools help with compliance and audits?
Yes, reporting tools provide a reliable record of telephony activity that supports compliance and audit requirements. By tracking call volumes, minutes, traffic trends, and outcomes over customisable date ranges, organisations can demonstrate how services are used, ensure policies are followed, and provide evidence during audits.
This is especially valuable in regulated industries such as:
- Financial services – where call traceability and usage history may be required for regulatory oversight.
- Healthcare and government – where audit logs support data protection and accountability.
- Enterprises with toll-free inbound numbers – where reporting validates campaign activity and spend.
In short, reporting turns raw call data into auditable records that help organisations stay compliant and prepared.
Can analytics improve customer experience in voice services?
Yes, analytics can directly improve customer experience by helping teams identify and resolve issues that affect callers. Callroute provides these analytics out of the box, with no extra setup required.
By tracking call volumes, minutes, and SIP response codes (such as missed calls, busy signals, or dropped calls), IT teams can quickly spot patterns that may frustrate users and act before they escalate.
Analytics also highlights inbound traffic trends on toll-free numbers, giving organisations insight into how customers are engaging with campaigns or services. This makes it easier to allocate resources, reduce missed calls, and deliver a smoother caller experience.
Does Callroute reporting help me optimize telephony costs?
Yes, Callroute reporting gives you the insights needed to manage and reduce telephony costs. By tracking call volumes, minutes, and destinations, you can identify high-spend regions or routes and make informed decisions on how to optimise usage and control spend.
The phone number report in our portal also highlights unused numbers that may still be incurring hosting fees, helping you cut unnecessary cost.
In addition, Callroute reporting makes it easy to:
- Analyse inbound and outbound traffic trends to understand cost drivers.
- Manage toll-free campaign costs and measure ROI.
Can you report across multiple tenants in one place?
Yes – Callroute can report across multiple Microsoft tenants from a single interface. Because Callroute can share SIP connectivity across tenants, you get a consolidated view of usage, minutes, inbound traffic, and call outcomes in one place.
This means service providers, MSPs, and large organisations with multiple tenants can manage reporting centrally, without having to log in and out of separate environments.
What reporting and analytics features come standard with Callroute?
Callroute includes a full set of reporting and analytics features out of the box, with no add-ons or third-party tools required. Standard features include:
- Call volumes and minutes – track inbound and outbound activity.
- Inbound traffic trends – including toll-free numbers, to measure campaign ROI.
- Call outcomes – via SIP response codes (e.g., missed calls, busy signals, dropped calls).
- Cost and destination analysis – see where spend is concentrated, including high-spend regions or routes.
- Phone number reporting – identify unused numbers that may still be incurring hosting fees.
- Customisable date ranges – view data over days, weeks, months, or longer periods.
Can I filter Callroute reports by number, date, or call type?
Callroute reports are fully filterable, giving you flexibility to drill into the data you need. You can filter by:
- Date ranges – view activity by day, week, month, or custom periods.
- Call type – inbound, outbound, or internal (calls that stay on the Callroute network and are non-chargeable).
- Phone numbers – filter on individual numbers, both origin and destination, to see detailed usage or troubleshoot specific cases.
Get Started Today
Speak with our experts to discover how Callroute can transform your telephony.