Direct Routing For Microsoft Teams
Deploy Direct Routing for Microsoft Teams Phone in minutes. No PowerShell knowledge required. Manage all user and resource account numbers and voice policies from Callroute’s self-service portal.
Why choose Callroute for Direct Routing?
Using Callroute, you can connect your existing voice carriers or new ones to Microsoft Teams and enable Teams voice for your users within a few minutes.
Not only does Callroute handle all the voice routing between Microsoft Teams and your carriers, it also offers complete management of number assignments through our self-service portal which is secured by multi-factor authentication and roles based controls.
Setup In Minutes
Deploy directly from the cloud with no infrastructure required
Bring Your Own Carrier
Connect your existing PSTN carriers to Microsoft Teams
Automated Provisioning
Automate your Microsoft Teams user settings and numbers
Self Service
Easy to use self-service portal to enable quick administration
What is Direct Routing for Microsoft Teams?
Direct Routing for Microsoft Teams enables external PSTN calling from Microsoft Teams — users can place and receive regular calls directly from the platform.
Direct Routing is an alternative to Microsoft Calling plans and Operator Connect and has been extensively adopted due to it being the most flexible way of connecting the PSTN to Microsoft Teams.
Seamlessly Integrated With Microsoft Teams Phone System
Callroute is the only voice solution you need for Microsoft Teams.
Connect Any Carrier
Use your existing service provider and connect them to Teams
PSTN Replacement
Use Callroute's built-in PSTN calling services for turnkey connectivity
SIP Phone Support
Connect your existing SIP devices to Callroute
Call Recording
Record your PSTN calls for compliance purposes
Automated Provisioning
Automatically assign phone numbers and other settings to your Teams users
Automated Failover
Automatically divert inbound calls to your mobile when Teams is offline
Explore Direct Routing Plans
Choose the right plan for you depending on your business size.
Direct Routing For Small Businesses
Direct Routing For Large Businesses
Direct Routing FAQs
What are the pre-requisites for Callroute's Direct Routing?
You will need a spare Microsoft 365 license that enables Microsoft Teams (F3, E1, E3 or E5) and a spare Teams Phone System License. In addition, you will need a service account with the requires admin roles assigned.
Are you a certified Direct Routing Provider?
There is no such Microsoft partner certification for Direct Routing providers. However, we do use certified Microsoft Teams Session Border Controllers to ensure our connection with Microsoft is supported.
What happens if there is an outage affecting Microsoft Teams?
Microsoft Teams has a global resilient network. Should a primary region suffer an outage, we will automatically fallback to the secondary region and tertiary region if required. In the unlikely event that a global Teams voice outage occurs, our system will detect this and automatically divert incoming calls to users’ mobiles.
I don't have a carrier, can I use Callroute?
Yes. In addition, Callroute is a PSTN service provider and can enable global calling out of the box.
What changes do I have to make in the Teams Admin Center?
None. Callroute is completely self-service. Our system does all the configuration and user setup tasks you’d normally have to use PowerShell and Teams Admin Center for.
Do I need an SBC?
No. The connection between your carrier and Teams is performed using our cloud based, elastic scale SBCs meaning that you do not need any additional infrastructure.
What countries do you provide Direct Routing?
We support Microsoft Teams Direct Routing globally, with three exceptions: China, Japan, and India.
Get Started With Direct Routing
Deploy Microsoft Teams Direct Routing in minutes compared to days with other service providers
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