Simple & Transparent Pricing
Choose between our standard bundles or contact us to build a custom package designed for your business.
Choose from the following options
Microsoft Teams Calling Pricing Calculator
Step 1:
Choose your currency
Step 2:
Choose your user count
Currency:
GBP
GBP- EUR
USD
EUR
USDTeams Phone Essentials
Everything you need for a small business phone system for a simple price.
Teams Phone Advanced
For businesses that make more outbound calls and require call recording.
Teams Phone Professional
Suitable for larger enterprises and those with complex environments.
Teams Phone BYOC
Bring your own SIP carrier and numbers to Callroute.
No. Users:
£4.95 monthly per user
£9.95 monthly per user
N/A
N/A
Minimum users
3+
3+
20+
100+
Domestic minutes (pooled)
500
1000
300
N/A
Inclusive phone number per user
N/A
Access to self service portal
Reporting & analytics
Call recording
Optional add-on
Optional add-on
Bring your own SIP carrier
* UC Connect (e.g. connect a PBX)
Yes – see notes below
Yes – see notes below
Number inventory management
Policy & persona management
Free set-up
See notes below
Regional Availability
UK & IRE only
UK & IRE only
Global – see notes below
Global
Ability to customise bundle
Yes – see notes below
* UC Connect: Enables the integration of additional voice environments — such as PBXs, analogue ATAs, or contact centres — via a SIP trunk. Pricing is £5.95 per concurrent voice channel.
Set-up costs: The Teams Essentials, Advanced, and Professional plans have no set-up costs. The Teams BYOC plan may have set-up costs depending on the SIP carrier. The SIP trunk may need to be templated and validated if not already available in the Callroute carrier library. Please get in touch with us for more details.
Regional Availability: The Teams Phone Professional plan is available where the United Kingdom is the primary country of service. Additional countries may be supported, subject to compliance with local regulatory requirements. Pricing outside the UK may differ from the prices stated.
Customising your bundle: The Teams Phone Professional plan includes one DDI (phone number) and 300 pooled minutes per user. If you would like to adjust the number of DDIs (reduce or increase) or the amount of inclusive minutes, please contact us for a custom quote.
More Options for Teams Calling
Purchase as a standalone plan or add onto any of the above plans
Teams Mobile Extend: Callroute Go eSim
Extend Teams Phone capabilities to mobile devices without the Teams app or internet, using our mobile eSim solution.
From £11.50 monthly per user
Add onto any plan
- Roam free in 25 countries
- Use your existing numbers
- Operator Connect & Direct Routing
- UK technical support
- 30-day rolling contract
Shared Calling for Microsoft Teams
£1 monthly per phone number
Calls charged monthly in arrears
£0.01 per min to UK fixed
£0.05 per min to mobiles
- Simple PAYG minutes pricing
- Includes 1 x UK phone number
- User management portal
- Access to call analytics
- 30-day rolling contract
International &
Toll-Free Numbers
Buy inbound only service numbers and connect them to your auto attendants or call queues. No calling plan required.
POA
Add onto any plan or purchase ad-hoc
- Any UK area code
- Non-geographic 03x, 087x, 084x
- Freephone / Toll Free
- International numbers (65+ countries)
- Access to call analytics
Teams User Management (Orto) Pricing Calculator
Step 1:
Choose your currency
Step 2:
Choose your user count
Currency:
GBP- GBP
- EUR
- USA
Orto Standard
Simplify Microsoft Teams user management — numbers, policies, licences, and call queues.
Orto Pro
For enterprises that want to fully automate Microsoft Teams user provisioning
No. Users:
£0.50 monthly per user
N/A for selected user count
Minimum users
50+
200+
Number inventory management
Policy & persona management
Granular Roles-Based Access Control
Delegate user management by region
Microsoft license administration
Call queue administration
Automated provisioning
Provisioning API
SIP Trunking
Our SIP Trunking pricing is stated in GBP (£) and available in the UK and Ireland only.
Hybrid SIP Trunk - PAYG
£5.95 monthly per SIP channel
Add onto any plan!
Ideal for businesses that don’t make many outbound calls
- Minimum 5 channels
- Pay-as-you-go outbound calling minutes
- No set up fees (excludes number porting)
- Access to detailed reporting
- Access to self serve portal to facilitate migrations to Teams or other UCaaS platforms
- Add call recording for an additional £4.95 a channel
- Add floating minute bundles - refer to FAQs for pricing
£1 per phone number monthly rental applies.
Hybrid SIP Trunk - 300
£9.95 monthly per SIP channel
Add onto any plan!
Everything you need to enable hybrid telephony for your business.
- Minimum 5 channels
- 300 domestic mins (01, 02, 03 and mobiles) per channel inclusive
- No set up fees (excludes number porting)
- Access to detailed reporting
- Access to self serve portal to facilitate migrations to Teams or other UCaaS platforms
- Add call recording for an additional £4.95 a channel
£1 per phone number monthly rental applies.
Call Recording
Our Call Recording plans show our UK pricing. If you are an international customer, click here.
Call Recording Essentials
Simple PSTN call recording that ensures compliance with Callroute.
Call Recording Advanced
Microsoft-certified, fully compliant call recording powered by Oak ClarifyGo.
Call Recording Enterprise
For businesses looking to record more than calls, powered by Oak ClarifyGo.
Add on to any plan!
Included with Teams Phone Advanced
Add on to any plan!
Add on to any plan!
Currency:
GBP- GBP
- IRE
- USD
IRE£4.50
monthly per user
£7.90
monthly per user
£17.50
monthly per user
Minimum users
1
10
10
Records PSTN phone calls
Multi-year archiving
Regulatory compliance
MiFID II only
Record Teams (on net) calls
Azure customer storage option
Records video and screen sharing
Optional
Call quality measurement
Optional
PCI DSS Card Payment Security
Optional
Playback via Callroute portal
Set up charges apply
Yes
Yes
Webex Calling
Webex Calling pricing is stated in GBP (£). The service is also available to purchase in Ireland in Euros. Please contact us for more details.
Webex Calling BYOL
Bring your own Webex license
£5.95 per user per month
- Inclusive DDI per user
- 500 domestic mins (01, 02, 03 & mobiles) per user inclusive
- No set up fees (excludes number porting)
- Access to detailed reporting
- Combine with Teams Calling other voice services
- Add call recording for an additional £4.95
- 12 month contract
Webex Calling PRO
Inclusive of Webex Calling PRO license
£16.95 per user per month
- Inclusive DDI per user
- 500 domestic mins (01, 02, 03 & mobiles) per user inclusive
- No set up fees (excludes number porting)
- Access to detailed reporting
- Combine with Teams Calling other voice services
- Add call recording for an additional £4.95
- 12 month contract
Are You An International Customer?
The Callroute service is available globally. Availability of local phone numbers is subject to in-country telecommunications regulations.
With the Teams Bring Your Own Carrier (BYOC) plan, you can connect your own SIP carrier, allowing Callroute to be used anywhere.
For enquiries outside the UK, please contact us for bespoke pricing tailored to your region and requirements.
Try Free For 14-Days!
See for yourself why we are rated 5* on Capterra, with recognition in industry awards.
We are so sure you will find value in our products and services that we offer a 14-day free trial with no commitment, so you can test out all of our features for yourself.
With our free trial, you get:
- 1x UK 0330 number
- 1x single concurrent call limit
- Connect up to 4 Microsoft Teams tenants
- Explore all Callroute Teams Calling features
- Explore all Orto Teams User Management features
Free Trial Available
Try free for 14 days, no card or commitment required
Free Setup
Our services have no setup fees (excludes number porting)
Flexible Contracts
Choose from 30-day rolling, 12 or 36-month contracts
Global Availability
Callroute is a global service available worldwide
Frequently Asked Questions
How are calling plan minutes billed?
You can monitor monthly calling costs in the reporting section of the Callroute portal. Any calls made that are outside of bundles (e.g. international) will be billed at month end in arrears.
Do my unused minutes carry over to the next month?
Any unused minutes at the end of the calendar month are not carried over to the following month. On the first of each month, your minute balance is reset.
What happens if I use all my pooled minutes before the end of the month?
Calls will continue to work as normal. We operate a fair use policy: if your usage occasionally exceeds the monthly inclusive minutes and the overuse is minimal, you will not incur additional charges. However, if exceeding the limit becomes a consistent trend, you will be required to either upgrade to a larger inclusive minute pool or pay for the excess usage
Can I cap my monthly calling spend if I'm on pay-as-you-go?
No. It is your responsibility to monitor usage using the Callroute portal real-time reporting. However, in cases of fraud, Callroute has fraud prevention systems that monitor unusual calling activity to detect malicious use.
Can I call destinations that are out of bundle?
Yes. Calls are charged per the applicable rate card monthly in arrears.
Can I restrict certain users from calling international numbers?
Yes, however, note this is a feature of the PBX or cloud calling service, such as Teams Phone (i.e. not Callroute). Please refer to your phone system admin section (for example, Teams admin centre)
If my business is based outside the UK, can I use Callroute for calling services?
Yes, where telco regulation allows, we can provide international numbering. Alternatively, you can connect your existing SIP provider to Callroute.
What is the definition user for the purposes of billing?
We measure active users differently depending on the phone system you are connecting to Callroute. The total user count can the the combination of the following:
Microsoft Teams
An active user in Microsoft Teams is a user or resource account that has been licensed for Microsoft Phone and is using Callroute for making and/or receiving calls (the count is shown in the green chip in the Microsoft Teams service – Callroute PSTN users).
Webex Calling
An active user in Webex calling is based on per DDI assignment to the Webex Calling service.
SIP Phone
Each registered SIP Phone is classed as an active user.
Call Forward
A number set to forward to another number.
What is the pricing for the floating minute bundles that can be added to SIP Trunk and other services?
Floating minutes bundles can be shared across all services. Each bundle is valid for 1 month and resets on the 1st of every month. Bundles include calls to UK fixed lines and mobiles.
- 300 mins: £9 (3 pence per min)
- 1000 mins: £25 (2.5 pence per min)
- 2500 mins: £56 (2.25 pence per min)
- 5000 mins: £100 (2 pence per min)
- 10000 mins: £150 (1.5 pence per min)
- 20000 mins £250 (1.25 pence per min)
If you are on a pay-as-you-go plan, calls are charged at 1p per minute to UK fixed lines and 5p per minute to mobiles. This means that if you make frequent mobile calls, bundles can offer better value.
Get Started
Join over 150,000 other users that use Callroute to stay connected.
Enquire now to get a quote or discuss a custom bundle, or book a demo to see how it works.