Advanced Call Recording
Whether your requirement is for a fully compliance-based advanced call recording service for Microsoft Teams, or a simple call recording solution, we have you covered.
Choose from advanced call recording with ClarifyGo or PSTN call recording with Callroute.
Two Call Recording Options
We offer two options for businesses requiring call recording with Microsoft Teams so you can choose the option that works best for your business.
Choose from our native PSTN call recording offering, or go for advanced call recording with ClarifyGo for larger organisations requiring the recording of all Teams communications.
Advanced Call Recording for Microsoft Teams with ClarifyGo
ClarifyGo by Oak is a Microsoft-certified, fully compliant call recording solution that uses Microsoft Graph API integration to capture the widest possible range of Teams communications and provides innovative tools to help you understand them better.
Meet the rigorous demands of major compliance regulations, and drive improvements in sales, service and business performance. Ideal for enterprises requiring a fully Microsoft-certified solution for Teams.
Key features Of Advanced Teams Cloud Recording
- Record all Teams communications - audio, video, & meetings
- Support regulatory compliance with features including AES 256 bit encryption, long-term storage, custom recording rules, & GDPR reporting
- Advanced quality measurement to improve customer experience
- Powerful speech analytics using innovative AI technology
- Easy search & playback to find what you need fast & reduce errors
- Hosted, managed, & supported in the cloud, reducing risk & cost
- Secure, low data file sharing using a time-limited email link
How Does Advanced Call Recording With ClarifyGo Work?
Microsoft Certified
Seamlessly integrates with Teams using Microsoft Graph API.
Regulatory Compliance
Adheres to PCI DSS, MiFID II, GDPR, Dodd-Frank, SCA, CMS & HIPAA.
Flexible Storage Options
Secure Azure-based storage or use customer-owned to maintain data sovereignty.
AI & Analytics
Enhance quality & business intelligence with integrated analysis tools.
Simple & Effective Native Call Recording
If you are after a simpler built-in PSTN call recording solution that ensures compliance, we’ve got you covered.
Our native service records all calls that traverse the Callroute network. Recordings are available for instant playback from within the Callroute portal.
This service is ideal for businesses requiring a simple and easy-to-use recording solution.
How Does Native Call Recording Work With Callroute?
Records All Calls
Tenant-wide recording across all services
MiFID II Compliant
Record phone calls meeting compliance standards
Instant Playback
Playback recordings directly through a web portal
Multi-Year Archiving
Keep your call recordings for up to 7 years
Choose The Right Call Recording Plan For Your Business
Currency:
GBP
GBP- IRE
USD
IRE
USDCall Recording Essentials
Simple PSTN call recording that ensures compliance with Callroute.
Add on to any plan!
Included with Teams Phone Advanced
£4.50
monthly per user
Call Recording Advanced
Microsoft-certified, fully compliant call recording powered by Oak ClarifyGo.
Add on to any plan!
£7.90
monthly per user
Call Recording Enterprise
For businesses looking to record more than calls, powered by Oak ClarifyGo.
Add on to any plan!
£17.50
monthly per user
Native Call Recording FAQs
Where are call recordings stored?
All recordings are stored securely in our UK datacentre and are encrypted at rest. All transmissions of recordings are encrypted end to end and audited. Recordings are stored utilising Write Once Read Many (WORM) enforcing standards with compliance. Recording can also be stored in a customer nominated location for data sovereignty purposes if required.
Is your call recording PCI DSS Compliant?
No. Our standard recording is not yet compliant with PCI DSS. However, we can offer alternative recording solutions that are compatible with Callroute and also PCI DSS compliant. Please contact your partner to discuss further.
Are there any storage limits?
There are no storage limits applied to call recordings. However, our standard policy is to retain recordings for a period of 12 months. After which they will be deleted unless you purchase additional archive services.
How do I retrieve call recordings?
Call recordings can be accessed via the reporting section of your Callroute portal. They can be listened to in-browser or downloaded. Download can be prevented if this is required for additional security.
Do I need any additional licences?
Call recording is an add-on per-user licence. This is the only licence you need. You do not need to purchase any additional licences on your PBX system, Microsoft Teams, Webex etc.
Does your call recording inform the caller the call is being recorded?
Currently there is no pre-answering warning message played when a call is being recorded. The call will be silently recorded and your agent should declare the call is being recorded as part of their introduction.
Can a user pause a recording?
No. Once the call recording licence is applied to the user, all their calls made through Callroute are recorded. There is no option for the caller or the user to selectively pause or stop the recording from taking place.
Get Started Today
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