Number Management For Microsoft Teams Made Easy
Our award-winning platform is built for IT admins. Manage all number types, automate provisioning, and simplify Teams Phone governance from one powerful interface.
IT Admins Need A Better Way to Manage Teams Numbers
Managing numbers in Microsoft Teams shouldn’t be painful. Yet for many IT admins, siloed tools and manual processes make it impossible to track number usage, monitor policy compliance, or maintain audit trails, leaving IT teams exposed to errors and inefficiencies.
Outdated and corrupted spreadsheets tracking number inventory.
Fragmented tools for Calling Plans, Direct Routing, and Operator Connect.
Complex and error-prone PowerShell scripts to assign numbers.
Lack of visibility of available and assigned numbers by locations and users.
Why Choose Orto For Teams Number Management
No more fragmented tools or spreadsheets. With Orto, you can synchronize, manage, and categorize all number types in one portal that is always automatically up-to-date.
Go Pro for advanced automation features to further simplify number management.
Unified Number Management
Sync & manage Calling Plans, Direct Routing, & Operator Connect numbers in one place. No spreadsheets.
Automated Assignment, No PowerShell
Automatically assign numbers & Teams voice configuration in seconds, not hours. No scripting required.
Real-Time Visibility & Governance
Get full inventory oversight, enforce policies, & maintain audit trails with built-in compliance tools.
Integrate With ITSM Workflows
Connect to ServiceNow & other ITSM platforms so provisioning fits seamlessly into your existing operations.
How Number Management Works With Orto
Orto simplifies Microsoft Teams number management by letting you control number provisioning through intuitive policies. No scripts, no portals, no delays.
From complex Teams number management to streamlined control, Orto simplifies it all in three easy steps:
- Sync your Teams environment to get a unified, real-time view of all Teams number types.
- Automate provisioning with templates and Entra ID attributes, no PowerShell required.
- Control everything centrally with built-in governance, and audit trails.
Make Your Teams Phone Admin Tasks A Breeze
If you’re moving to Microsoft Teams and your existing number management solution no longer works, or you’re tired of using spreadsheets, Orto is the perfect solution for you.
Keep your number ranges up to date
Connect Orto to your Microsoft Teams tenant and our number management will keep your tenant’s number inventory in sync.
- Microsoft numbers
- Operator Connect including mobile
- Direct Routing
Assign Numbers To Users
Assign numbers to your Teams users directly from the portal from any number range including, voice policies, dial plans and emergency locations.
- No PowerShell
- Direct dial and extension numbers
- Assign to users and resource accounts
Categorize Your Numbers Using Tags
Categorize your numbers using custom color coded tags for easy identification, searchability, and assignment.
- Assign multiple tags to numbers
- Search, filter, and assign numbers by tag
- Colour code tags for easier recognition
Organize Your Numbers Into Your Custom Locations
Create locations to match your offices, then add numbers from any range into these locations to make it easier to find the right number to allocate.
- Label locations to make your naming conventions
- Add numbers to locations from different ranges
- Automatically assign numbers to a user based on location
Reserve Numbers To Prevent Accidental Assignment
Protect special numbers from being accidentally assigned to users by using reservations.
- Reserve numbers quickly in 1 click
- Label reservations with reasons
- Reserve numbers for a set period or permanently
Quarantine Recently Unassigned Numbers
Prevent recently deallocated numbers being reassigned to someone new immediately.
- Set the default quarantine period for deallocated numbers
- Labels the number with the last known assignee
- Bring numbers out of quarantine early if needed
Standardize Your Teams Phone User Experience
Eliminate provisioning errors and deliver consistent user experiences that match a user’s profile 1st time, every time.
Create User Policy Personas
Users in different locations, departments, or job titles need to be assigned Teams policies that match their functional needs.
Using Orto personas you can package your Teams policies together that match each of your user personas.
- Assign all Teams user policies as a package
- Configure voice only or full collaboration personas
- Auto-select the next free number in a specific range
- Move users from 1 persona to another in 1 click
Assign Teams Phone & Calling Plan Licenses
If you need to uplift a user to Teams Phone or Calling Plan licenses as part of their service request, you can do this within Orto.
- Use alongside your existing licensing approach
- Package Teams Phone & Calling Plan licenses
- Apply license bundles as part of number enablement
- Single portal, no-code experience
Add Agents To Call Queues
Some of your Teams Phone users may need to be agents in several call queues as part of their role.
- Group queues together that match a department or role
- Add users to queues with no PowerShell
- Supports all queue types including voice enabled channels
- Easily move agents in and out of queues in 1 click
Give Users Access To Their Department Teams
You can group teams together by department or project need and add users as members or owners of those teams in a single click.
- Bundle teams together to match a department function
- Add users as members or owners of those teams
- Easily move or revoke access to multiple teams
- Manage your complete user lifecycle in 1 interface
Orto Number Management Features
Orto is not just a Microsoft Teams number management tool, it helps you stay in control of your complete Teams provisioning lifecycle.
All Teams number types
Manage Microsoft Calling Plan, Operator Connect, and your Direct Routing numbers in one solution.
Allocate numbers to non-Teams users
Some numbers may not be for Teams, but you can still manage your off Teams number assignment with custom labels.
Assign numbers to users without PowerShell
Find an available number in a range and assign it directly to a Teams user or resource account within the portal.
Automatic number updating
Keeps in sync with numbers assigned to users in Teams, even if you make a change in Teams Admin Center or PowerShell.
Assign voice policies and dial plans
Assign users the correct voice routing, dial plan, and emergency policies alongside their number assignment.
Automatic range builder
Group numbers by country, area, provider, and type automatically so you spend less time organizing numbers.
Call queue agent management
Assign users a phone number and then add them as an agent to all the Teams call queues they need to participate in.
Categorize numbers with tags
Create your own color coded tags and associate them with numbers so that they’re easier to find and assign to users.
Granular Roles-Based Access Control
Create your custom roles to allow admins just enough permission to complete number assignments.
Quarantine numbers from immediate reuse
Set the number of days a number is quarantined for before being reallocated to a new user.
Reserve numbers for special use
Make number reservations to prevent accidental assignment. Set the duration of the reservation from 1 day to forever.
Reporting & analytics
Keep track of number allocations and get alerted when ranges become close to full so you can take proactive action.
Split ranges into locations to match your way
Create your own custom location groups for each office or department, then associate numbers from ranges to them.
Upgrade user Microsoft licenses
If you need to uplift a user’s license to support Teams Phone, you can within the Orto portal.
Go A Step Further By Automating Teams Number Assignment with Orto Pro
Assigning phone numbers to users is a breeze with Orto for Teams
Custom Attributes
Use your own attribute values to provision users.
Rule Targeting
Provision users using rules created for a specific purpose.
Number Targeting
Provision users with a pre-chosen phone number.
Migrate Users
Move your users from PBX to Teams maintaining numbers.
Automatically Assign A Phone Number Based On User Attributes
With Orto Pro, you can create provisioning rules that will issue a phone number to a user automatically based on their Entra ID user attributes or group membership.
Define from which range a user should be issued a number based on their Teams licensing, location, job role, or other matching criteria.
Automatically keep number ranges up to date, even if changes are made directly in Teams Admin Center, or PowerShell.
Integrate Orto Into Your Existing ITSM Or HR System
Use your existing ITSM service catalog and orchestration system to collect orders and approvals and then automatically trigger assignment using Orto Pro’s APIs.
We integrate with ITSM platforms like ServiceNow, Workday, Zendesk, and more.
Microsoft Teams Number Management FAQs
How do I manage phone numbers in Microsoft Teams?
Microsoft Teams allows phone number assignment via the Teams Admin Center or PowerShell, but managing numbers at scale can be time-consuming. Orto simplifies Teams number management with automated policies, user-based routing, and real-time visibility across tenants.
How is Orto different from Microsoft’s built-in number management tools?
Microsoft’s native tools are designed for basic number assignment. Orto goes further, offering rule-based provisioning, shared number pools, tenant-wide control, tags, number quarantining, custom locations, audit logs, and full lifecycle tracking – all from a single platform.
With Orto, you can also go a step further and assign numbers automatically based on job role, location, department, or Entra ID groups, removing the need for manual configuration in Teams Admin Center.
Do I need to use the Teams Admin Centre to manage Microsoft or Operator Connect?
You will need to continue to use the Teams Admin Centre to purchase additional numbers from Microsoft or your Operator. However, once purchased, you can manage them all from the Callroute portal including assigning numbers to users and resource accounts.
Is there a limit to the number of ranges that can be supported?
No. There is no limit to the number of ranges or numbers within these ranges. You can add as many as you need for your business.
Do I need a Callroute user licence to use Microsoft Teams number management?
If you are using Callroute for your carrier services e.g. BYOC or our calling plans, number management is included in your standard Callroute per user licence. To use Callroute’s number management for other calling services e.g. Microsoft Calling Plan or Operator Connect numbers then there is a bolt-on licence you can purchase from your Callroute partner.
Does Orto support Teams shared calling number pools?
Absolutely. Orto enables shared number pools across multiple users, departments, and tenants, ideal for use cases like hotdesking, sales teams, or customer service groups.
Does Callroute detect changes in real time?
Changes made directly in the Callroute Portal are instantly detected. Changes made outside the portal e.g. via PowerShell or Teams Admin Centre will be discovered during the next scheduled synchronisation. Alternatively, you can manually initiate a synchronisation whenever you feel it is necessary.
Can I use number management for my PBX?
Yes. Providing your carrier services are routing via Callroute to your PBX, number management can be used.
Can I route numbers within a range to different phone systems?
Yes, as long as you are using BYOC or Callroute Calling Plans. Our intelligent routing allows you to assign individual numbers to any user on any service that you connect to Callroute. Whether that is Teams, Webex, PBX or Zoom. It is not possible to route Microsoft or Operator Connect numbers to different phone systems as Callroute is not party to the call control of these ranges.
Simplify Microsoft Teams Number Management With Orto
Automate provisioning, track usage, and manage phone numbers across all tenants from one place.
