We all know you can make and receive calls when you enable Teams Phone. But what about the tons of other features available when you turn Microsoft Teams into a genuine phone system?
If you’re still striving for feature parity between Teams and your PBX, look no further. Below, we include the full Teams Phone feature list, as of December 2024.
Note: as Teams Phone is effectively a SaaS product, updates are made on a regular basis. For new, retired, or changing features, we suggest to follow empowering.cloud for the latest updates.
Microsoft Teams Phone feature list
| Feature Category | Feature | Description |
|---|---|---|
| Core Telephony | VoIP and PSTN Calls | Make and receive calls via VoIP or phone lines. |
| Integrated Dial Pad | Use a dial pad within Teams to make calls easily. | |
| Caller ID | Display and manage caller identification. | |
| Call Answer/Initiate (by Name and Number) | Call contacts by name or number. | |
| Speed Dial | Quickly call favorite contacts. | |
| Call History | View logs of incoming, outgoing, and missed calls. | |
| Emergency Calling (E911) | Support emergency calls with location sharing. | |
| Call Management | Cloud Auto Attendants | Guide callers with automated menus. |
| Cloud Call Queues | Manage incoming calls with greetings and routing. | |
| Music on Hold | Play music for callers on hold. | |
| Call Forwarding and Simultaneous Ring | Forward calls or ring multiple devices at once. | |
| Do Not Disturb and Presence Status | Manage your availability for calls. | |
| Call Delegation and Shared Line Appearance | Share or delegate calls to others. | |
| Call Park and Retrieve | Hold calls and retrieve them on another device. | |
| Call Merge | Combine multiple calls into one conversation. | |
| Consultative and Blind Transfer | Transfer calls with or without notifying first. | |
| Call Analytics and Reporting | Get detailed reports on call usage. | |
| Advanced Features | Voicemail | Access and manage voicemail in Teams. |
| Call Transcription | Automatically transcribe calls. | |
| Shared Calling | Allow multiple users to handle shared numbers. | |
| Voice-Enabled Channels | Make and receive calls in Teams channels. | |
| Federated Calling | Call external organizations using Teams. | |
| AI-Powered Real-Time Translation | Translate speech during calls or meetings. | |
| Device Switching | Switch devices during a call without hanging up or holding. | |
| Audio Conferencing | Host or join calls with up to 1,000 participants. | |
| Integrated Dialing | Quickly call contacts using Teams search. | |
| Call Recording | Record calls for compliance or training. | |
| SIM-Enabled Phone Number Calling | Use one SIM-enabled number on Teams and mobile. | |
| Call Transfer Between Devices | Move calls between devices without interruption. | |
| Spam Call Identification | Identify and block spam calls. | |
| Unified Voicemail | Access voicemail across all devices. | |
| Presence Integration | Update status to “In a Call” automatically. | |
| Collaborative Calling | Manage calls collaboratively with team settings. | |
| AI-Based Speech Enhancements | Improve call clarity with AI noise suppression. | |
| AI-Generated Summaries and Insights | Get notes and summaries generated by AI. | |
| Call Phone Number from Search | Call directly from the Teams search bar. | |
| Review and Filter Calls | Organize and filter your call history. |
Some of these features require higher licensing ties, like Teams Premium. With these features come over 500 different configuration settings and options to choose from. These help you tailor the Teams Phone experience for each of your user groups.
On top of these in-house Teams Phone features, you may also subscribe to third-party products and features to further enhance the Teams Phone experience.
For example, the built-in call recording may not be sufficient for making calls in a PCI-compliant manner. Likewise, the breadth of Teams call reporting and analytics may not be suitable for contact centers or businesses handling extremely large call volumes.
There is a variety of third-party add-ons in the Teams Phone ecosystem. However, we strongly advise you learn to walk before you can run.
That’s why we’ve created the ultimate Teams Phone ebook!
Get your free copy: Mastering Teams Phone: The Complete Guide To Provisioning & Best Practices
