Route calls to AI, without complexity

Connect phone numbers to Voice AI agents and chatbots, with Callroute providing the control layer for routing, resilience and scale.

Diagram showing a connected voice AI agent with Callroute.
Diagram showing a control layer for Voice AI and connectable services.

A control layer for Voice AI

Voice AI is becoming a core part of modern voice strategies — but integrating it into telephony doesn’t need to be complex.

Callroute makes Voice AI just another destination you can route calls to, alongside Microsoft Teams, Webex, contact centres and other voice services.

By sitting between your phone numbers and Voice AI platforms, Callroute gives you the flexibility to deploy, test and scale AI-driven call handling without locking you into a single architecture or disrupting existing services.

Route numbers to Voice AI services

With Callroute, phone numbers can be assigned to Voice AI platforms in just a few clicks — individually or in bulk.

This makes it easy to direct inbound calls to AI for tasks such as call handling, triage, bookings or out-of-hours support, while keeping full control of numbering and routing from one central portal.

Diagram showing call routing to voice AI services.
Diagram showing call routing to hybrid AI and human handling.

Hybrid AI and human call handling

Voice AI doesn’t need to replace human teams entirely.

Callroute enables hybrid call flows where AI handles the initial interaction and escalates calls to people when needed.

Calls can seamlessly move from Voice AI to Microsoft Teams users, contact centre platforms, or other services — all managed through the same routing model.

Built-in resilience for AI-driven calls

Callroute ensures Voice AI deployments remain dependable.

You can configure primary routing to AI with automatic failover to a secondary destination if the AI service is unavailable.

This ensures callers always reach a live destination, protecting customer experience even during outages or maintenance.

Diagrma showing Voice AI assignment with a secondary option when the service is unavailable.
Diagram showing an active voice AI agent.

How To Connect To AI-driven calls

1) Connect your Voice AI platform

Callroute connects to your Voice AI service using standard voice integration methods, creating a controlled call path.

2) Assign numbers

Route phone numbers to Voice AI in a few clicks, per number or across entire ranges.

3) Scale and evolve

Adjust routing, add new AI services, or introduce human escalation paths without renumbering or disruption.

Use Cases

24/7 automated call handling

Use Voice AI to answer calls out of hours, handle common enquiries, and capture intent before escalation.

AI-first call triage

Let AI qualify callers and route them to the right destination — Teams users, contact centres or specialist services.

Scaling support without headcount

Handle peaks in demand using Voice AI while keeping human teams focused on complex interactions.

Why Use Callroute For Voice AI Connectivity

Route numbers to Voice AI

Assign phone numbers directly to Voice AI platforms in a few clicks, just like any other voice service.

Hybrid AI + human call flows

Combine AI-first call handling with seamless escalation to Teams users or contact centre platforms when needed.

Failover for inbound resilience

Protect customer experience with automatic failover if the Voice AI service is unavailable.

Bulk assignment and control

Manage Voice AI routing at scale by assigning or reassigning numbers individually or in bulk.

One control layer for voice

Manage Voice AI alongside Teams, Webex, contact centres and legacy systems.

What Our Customers Say

“Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.

Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”

Toby

Head of Service Management in UK

Publishing, 1,001–5,000 Employees

“Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.
What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”

Verified Reviewer

Verified User

Insurance, 11–50 Employees

“A modern telephony integration provider without high costs.
Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.
A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.”

Lawrence

IT Infrastructure Manager in UK

Pharmaceuticals, 51–200 Employees

“Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

Dave

Health, Wellness & Fitness, 1,001–5,000 Employees

Telephony Engineer in UK

Used the Software for: More than 2 years

“Happy user. Has been great. This makes it much easier to manage numbers. Ease of use and quick support when I have had any issues.”

James

Technical Specialist - Collaboration in US

Packaging & Containers, 10,000+ Employees

Used the Software for: Less than 6 months

“A fantastic experience. We are about 18 months into our journey with Callroute…and I highly recommend the solution and the…support and attention to detail.

Adam

Head of IT Security in UK

Environmental Services, 1,001–5,000 Employees

Used the Software for: Less than 2 years

“Very good product and a user friendly interface. Callroute product is simple and easy to configure with your own Microsoft tenant. I also like the simplicity of the Callroute app.”

Verified Reviewer

Insurance

11–50 Employees

Capterra review five stars rating badge.
GetApp user reviews five stars rating badge.
Software Advice five stars rating badge.

Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

Voice AI in Callroute means routing inbound calls to AI voice agents or chatbot platforms using the same number management and routing controls as any other voice service.

No. Voice AI runs alongside your existing platforms. Callroute enables hybrid environments where AI and human call handling coexist.

Yes. You can route specific numbers or number ranges to Voice AI while keeping others routed to Teams, Webex or contact centres.

Callroute supports automatic failover routing, so calls can be redirected to a backup destination.

Yes. Callroute supports bulk number assignment and scalable routing, making it easy to expand AI-driven call handling.

No. Callroute provides the routing and control layer. Your chosen Voice AI platform delivers the AI experience.

Book A demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and users more efficiently.