Professional Services

Your Callroute service includes standard support as part of your active contract. When you need additional expertise for a migration, configuration change or bespoke project, our Professional Services give you flexible access to experienced specialists when you need them.

professional-services

What Are Professional Services?

Professional Services are designed for consultancy, implementation and project work that sits outside of Business-as-Usual (BAU) support.

Every Callroute service includes access to our standard support service as part of your active service contract. Our support team is available to help resolve incidents, answer questions and keep your service running smoothly.

If you need help designing, configuring or changing your Microsoft Teams or Webex Calling environment, delivering a migration, or implementing a bespoke solution, our Professional Services give you access to our specialist engineers on a flexible, prepaid basis.

Why Choose a Professional Services Bundle?

Access specialists

experienced in Microsoft Teams and Webex.

Lower your hourly rate

by purchasing larger bundles.

Share purchased hours

across multiple projects and requests.

Draw down hours

over a broad timeframe.

Book quickly and easily

through our Support Desk.

No separate consultancy

each time you need assistance

Callroute Professional Services Pricing

Professional Services are purchased as a prepaid bucket of hours, giving you access to specialist expertise whenever you need it.

The more hours you purchase, the lower your effective hourly rate, making larger bundles ideal for organisations with ongoing projects or regular configuration requirements.

Unlike traditional consultancy engagements, your hours don’t have to be used all at once. Simply purchase a bundle and draw down the hours whenever you need our assistance.

Bundle Selection

Effective Hourly Rate:

£200/hr

Saving vs 1 Hour:

-

Total Cost:

£200

Validity:

60 days

Flexible Drawdown

Your Professional Services hours can be used across multiple engagements throughout the validity period. Examples include:

  • Designing or modifying Auto Attendants
  • Creating or updating Call Queues
  • Implementing dial plan changes
  • Migrating users or telephone numbers
  • Configuring Microsoft Teams or Webex Calling
  • Technical consultancy and solution design
  • One-off implementation projects

Hours are consumed as follows:

  • 1-hour bundle: Minimum booking of 15 minutes, then deducted in 15-minute increments.
  • 4, 8, 16 and 30-hour bundles: Minimum booking of 1 hour, then deducted in 15-minute increments.

This flexible approach allows you to spread your purchased hours across multiple projects over the course of the year, ensuring specialist expertise is available whenever you need it.

Booking Professional Services

Booking Professional Services is simple.

Step 1

Raise a ticket through our Support Desk using the same process you use for your normal support requests.

Step 2

Our team will review your request, confirm that it falls under Professional Services, provide an estimate where appropriate, and arrange the work with you.

Step 3

Once the work has been completed, the time is deducted from your remaining Professional Services balance.

Book A Meeting To Learn More About Professional Services

Talk to a Callroute specialist about your project or requirements. We’ll help you determine the support you need and how many Professional Services hours are right for your project.

Frequently Asked Questions

Technical support focuses on resolving faults, incidents and problems with an existing service. Professional Services are typically used for planned changes, consultancy, configuration, migrations and implementation projects.

Callroute standard Business-as-Usual (BAU) support is included with an active service contract and covers areas such as incident resolution, fault investigation, troubleshooting, product guidance and supported platform issues.

Callroute Professional Services are designed for work outside BAU support, such as designing new call flows, configuring Microsoft Teams Phone or Webex Calling, implementing routing changes or delivering a voice migration.

Professional Services provide specialist technical expertise for organisations that need help designing, configuring, migrating, implementing or optimising business communications and cloud calling solutions.

Callroute Professional Services provide consultancy and engineering expertise for Microsoft Teams Phone, Webex Calling and business voice environments. Services can range from individual configuration changes to larger migration and implementation projects.

Microsoft Teams Professional Services can help organisations design, configure, migrate and optimise Microsoft Teams Phone environments.

Callroute can provide specialist assistance with requirements including:

  • Microsoft Teams Phone configuration
  • Auto Attendants and Call Queues
  • Dial plans and call routing
  • User, site and telephone number migrations
  • Solution design and technical consultancy
  • Platform optimisation and health checks
  • Administrator training and technical workshops
  • Bespoke implementation requirements

This can help organisations access Microsoft Teams Phone expertise for specific projects or changes without requiring additional permanent internal resources.

Yes. Callroute Professional Services can be used for Microsoft Teams Phone consultancy on the Callroute platform, including solution design, configuration, migrations, call routing and optimisation.

Organisations can use Professional Services for a specific Microsoft Teams project or purchase a larger bundle of hours for ongoing access to specialist Teams Phone expertise.

Yes. Callroute provides Professional Services for Webex Calling environments managed via the Callroute portal, including configuration, consultancy, implementation and other eligible technical projects.

Professional Services can be used when an organisation requires specialist Webex Calling expertise beyond the troubleshooting and assistance provided through standard support.

Yes. Professional Services can be used to support Microsoft Teams Phone, Webex Calling and business voice migration projects.

Depending on the requirements, this can include migration planning, user and site migrations, telephone number changes, call routing configuration, dial plans and other technical work required to move users or voice services to a new environment.

Yes. Callroute Professional Services can help design, configure and modify Microsoft Teams Auto Attendants and Call Queues managed via the Callroute portal.

This can include reviewing call flow requirements, configuring routing behaviour and implementing changes to help ensure incoming calls reach the appropriate users, teams or destinations.

Yes. Callroute Professional Services can be used for dial plan and call routing design, configuration and changes across supported Microsoft Teams Phone, Webex Calling and business voice environments.

This can be useful when introducing new sites, changing calling configurations, migrating users or numbers, or redesigning how calls are routed across an organisation.

Callroute Professional Services are purchased as prepaid bundles of hours. Customers can then draw down from their available hours as eligible Professional Services work is completed.

Larger bundles provide a lower effective hourly rate and, with the exception of the 1-hour bundle, can be used across multiple eligible projects and requests during a 12-month validity period.

This provides flexible access to Microsoft Teams, Webex Calling and business voice expertise without requiring a separate consultancy engagement for every change or project.

Callroute customers can request Professional Services through the Callroute Support Desk using the same process as a normal support request.

The team will review the requirement, determine whether it falls under standard support or Professional Services, and provide an estimate where appropriate. Once the Professional Services work is completed, the time used is deducted from the customer’s available hours.

If you have a new project or would like to discuss your requirements before purchasing Professional Services hours, you can also book a meeting with the Callroute team.