How Do We Compare To Other Options On The Market?
Discover how Callroute compares to Microsoft Calling Plan and Operator Connect.
Callroute vs Operator Connect Comparison
See how we compare to Microsoft Operator Connect.
Feature
Callroute
Operator Connect
Certified SBC & Trusted Network Infrastructure
Quick & Free Onboarding Process
Basic Number Management
Advanced Number Management
Global Coverage
Depending on Operator Coverage
No Customer Hardware
Call Detail Reporting
24 Month History
Limited to 28 days in Teams
Support Hybrid Telephony Environments e.g. Connect PBX Analogue Equipment etc.
Support User Extensions
Automatic Failover During Teams Outage
Automated Provisioning of User Accounts
Built-in Call Recording
Multiple Inbound Numbers For a User
Other UCaaS Platform Support (e.g. Webex)
The Top 3 Reasons Why Enterprises Choose Callroute Over Microsoft Operator Connect
Keep Existing Carrier Agreements
Operator Connect: A Microsoft-managed program that requires you to choose from a limited set of approved carriers. Setup is straightforward, but flexibility is tied to the operator’s offerings.
With Callroute:
- No porting of numbers
Access to local carrier SIP in any geography
- Manage in a single portal
Reduce DDIs By Leveraging User Extensions
Operator Connect: Every user typically requires a full DDI number purchased through the operator. This can become expensive and inefficient, especially for large deployments where not every user needs an external-facing number.
With Callroute:
- Lower costs by reducing required external numbers.
- Simpler management with fewer DDIs to maintain.
- Scalable numbering using flexible user extensions.
Build Hybrid Environments
Operator Connect: Designed as a direct PSTN connectivity option for Microsoft Teams only. It does not natively support integrating legacy PBXs, contact centres, or other on-premise voice systems. Organisations looking for phased migrations or hybrid setups often need additional infrastructure or third-party solutions.
With Callroute:
- Integrate legacy PBXs alongside Microsoft Teams seamlessly.
- Enable phased migrations without disrupting existing voice systems.
- Support complex routing across on-premise and cloud platforms.
What Our Customers Say
“Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”
Dave
Health, Wellness & Fitness, 1,001–5,000 Employees
Telephony Engineer in UK
Used the Software for: More than 2 years
“Finding CallRoute is possibly the best thing that’s happened for our telco platform. They’ve provided us with administrative and reporting capabilities that nobody else would. They’ve remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.”
Russ
Telephony Architect in US
Mechanical or Industrial Engineering, 10,000+ Employees
Used the Software for: Less than 2 years
“We implemented Callroute … as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use…we now have far better control over call routing and number allocation.”
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