Additional Features

Built-in capabilities such as call recording, role-based access control and analytics — designed to give you deeper visibility and governance across your voice estate.

Diagram showing additional features including role based access control analytics and call recording.
Diagram showing call recording management.

Call Recording

Access and manage call recordings centrally through the Callroute portal.

Recordings are available for instant playback and can be downloaded securely for review, training or compliance purposes.

This makes it easy to find and work with recordings without switching platforms or exporting data unnecessarily.

We also offer Microsoft certified call recoridng too!

Reporting & Analytics

Gain real-time visibility into your voice environment with built-in reporting and analytics.

Understand usage patterns, call volumes and trends across numbers, services and regions — helping teams monitor performance, manage costs and make informed decisions.

Diagram showing reporting and analytics with piecharts, logs and charts by country.
Diagram showing role management with role creation to access permissions.

Roles & Access Management

Control who can access and manage your Callroute environment.

Define clear roles and permissions, limit visibility where needed, and safely delegate administration across teams, regions or customers.

With full audit visibility built in, Callroute supports strong governance and compliance without adding operational complexity.

The Benefits

Centrally accessible call recordings

Access call recordings directly in the Callroute portal, with instant playback and secure downloads.

Understand usage, performance and trends

View real-time and historical insights across all your numbers.

Control access without losing central governance

Delegate administration across teams, regions or customers with full audit visibility built in.

What Our Customers Say

  • “Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

    Dave

    Health, Wellness & Fitness, 1,001–5,000 Employees

    Telephony Engineer in UK

  • “A fantastic experience. We are about 18 months into our journey with Callroute…and I highly recommend the solution and the…support and attention to detail.

    Adam

    Head of IT Security in UK

    Environmental Services, 1,001–5,000 Employees

  • “Great experience and value for money in one platform. Ease of use of the platform and management of changes.”

    Verified Reviewer

    Food & Beverages

    51–200 Employees

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Frequently Asked Questions

Yes. Role-based access control (RBAC) is included as standard across the Callroute platform.
Enhanced Granular RBAC (GRBAC) — which allows you to restrict visibility of users and numbers — is included with Teams User Management plans.

Yes. These features are designed for scale and support both single-tenant and multi-tenant environments, with clear separation, delegation and audit visibility.

Call recording is available as an optional feature and can be enabled when required.

Basic operational visibility is included. Calling trends and usage analytics are available when Callroute carries the phone call (e.g. via Direct Routing or when Callroute is your carrier).

Number management reporting — such as range utilisation and number exhaustion — is available through Orto, which is an optional add-on.

Simply contact Callroute to amend your commercial agreement. Once agreed, features can typically be enabled the same day.

Yes. All additional features are available to trial, allowing you to evaluate functionality before enabling them commercially.

Yes. Role-based access control (RBAC) allows you to define who can view recordings, reports and administrative functions.

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