Manage your phone numbers in one place

Organise and assign numbers across your connected voice services — all from one simple portal.

Diagram showing phone number management and synchronization.
Diagram showing how easy it is to connect your numbers to Callroute.

Why connect your numbers to Callroute

Connecting your numbers to Callroute gives you a future-proof control layer that keeps numbering independent from carriers, platforms and short-term architectural decisions.

As your environment evolves, your numbers remain organised, visible and ready to be reassigned — without rework or disruption.

Instead of spreadsheets and fragmented admin tools, Callroute provides a single, always up-to-date system for managing all number types across carriers and services.

Ways to Connect Your Numbers

Port existing numbers

Leverage our Tier-1 wholesale carrier interconnects (Callroute as your carrier)

Bring Your Own Carrier

Keep your existing carrier and connect your numbers into Callroute for management and routing

Connect via Microsoft

Sync numbers from Microsoft and manage Calling Plans, Operator Connect and Direct Routing in Callroute

The Types Of Numbers Supported

Callroute supports all major number types, including international, geographic and non-geographic (toll-free etc.). For Callroute-provided numbers and BYOC, we manage and route your numbers. For Microsoft Teams numbers, we provide management and visibility — even when Callroute isn’t in the call path.

Callroute provided numbers

Customer-provided numbers (BYOC)

Microsoft Calling Plan numbers

Microsoft Operator Connect numbers

Microsoft Direct Routing numbers

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How Does It Work?

Sync numbers from Microsoft into Callroute for central visibility and management. Supports Microsoft Calling Plans, Operator Connect and Direct Routing — organise and assign numbers to users even when Callroute isn’t in the call path.

Purchase or port numbers to Callroute and assign them to users and services using our intuitive portal. Calls are carried via Tier-1 carrier interconnects, with Callroute handling routing and control.
You can bring your own numbers and keep your existing carrier.

Provide the number ranges associated with your carrier, then assign them to users and services using our intuitive portal.

Callroute connects your carrier into our cloud, with Callroute handling routing and control.

What can you do once your numbers are connected

Connecting numbers to Callroute transforms them into a future-ready asset. Centralised management, platform-agnostic routing, and structured organisation ensure your voice environment can adapt as new services and technologies emerge.

Assign numbers to users and services

Quickly assign numbers to the service and user of your choice in just a few clicks.

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Group & organise numbers

Categorise numbers by location/site, Add tags and descriptions for search, Quarantine unassigned numbers safely and more.

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Gain insight into availability and usage reporting

Access centralised call logs and usage data to support troubleshooting today — and advanced analytics, reporting, and AI-driven insights in the future.

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Track number history

View your number routing history by all admin users and filter for more granular results.

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Automate phone number assignment

Create automation rules to assign numbers to users when they meet your provisioning criteria.

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Enable call recording

Route calls to recording, compliance, transcription, or AI services as required. Callroute keeps the number layer flexible so new capabilities can be added without disruption.

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What does it cost to connect your numbers to Callroute?

Pricing depends on how your numbers are connected to Callroute — whether Callroute is the carrier, you’re using BYOC, or you’re managing Microsoft Teams numbers.

  • Microsoft Teams numbers (Calling Plans / Operator Connect / Direct Routing): We don’t charge per number. Pricing is per user the numbers are assigned to.
  • Callroute-provided numbers (Callroute as your carrier): Numbers are charged with a monthly rental fee, with calling charged based on usage (or inclusive bundles where applicable).
  • BYOC numbers (customer-provided): Pricing is based on a fee per number assigned to a user or service.

Number management in the Callroute portal is included as part of the above — there are no additional number management charges.

What Our Customers Say

  • “Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.

    Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”

    Toby

    Head of Service Management in UK

    Publishing, 1,001–5,000 Employees

  • “Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.
    What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”

    Verified Reviewer

    Verified User

    Insurance, 11–50 Employees

  • “A modern telephony integration provider without high costs.
    Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.
    A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.”

    Lawrence

    IT Infrastructure Manager in UK

    Pharmaceuticals, 51–200 Employees

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Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

No. You can port numbers to Callroute (Callroute as your carrier), connect existing numbers via BYOC, or sync Microsoft Teams numbers for management only.

Yes. Callroute can manage numbers from multiple sources, including Callroute-provided numbers, BYOC numbers, and Microsoft Teams numbers — all in one portal.

A Microsoft 365 / Entra ID admin completes a secure authorisation (admin consent) flow. This grants Callroute the permissions required to sync users and Microsoft Teams numbers into the portal, enabling centralised number visibility and management.

Callroute syncs numbers from Microsoft for visibility and management across Calling Plans, Operator Connect and Direct Routing — even when Callroute isn’t in the call path.

Yes. Callroute dashboards provide real-time visibility of usage and calling costs (where applicable), so you can track spend and consumption as it happens.

Unassigned numbers can be placed into quarantine to prevent accidental reuse and maintain control.

Yes. Callroute provides audit history showing where numbers have been assigned and what changes have been made over time.

Book A demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and users more efficiently.