Additional Features

Built-in capabilities such as call recording, role-based access control and analytics — designed to give you deeper visibility and governance across your voice estate.

Diagram showing additional features including role based access control analytics and call recording.
Diagram showing call recording management.

Call Recording

Access and manage call recordings centrally through the Callroute portal.

Recordings are available for instant playback and can be downloaded securely for review, training or compliance purposes.

This makes it easy to find and work with recordings without switching platforms or exporting data unnecessarily.

We also offer Microsoft certified call recoridng too!

Reporting & Analytics

Gain real-time visibility into your voice environment with built-in reporting and analytics.

Understand usage patterns, call volumes and trends across numbers, services and regions — helping teams monitor performance, manage costs and make informed decisions.

Diagram showing reporting and analytics with piecharts, logs and charts by country.
Diagram showing delegation for role based access with a create role button.

Roles & Access Management

Control who can access and manage your Callroute environment.

Define clear roles and permissions, limit visibility where needed, and safely delegate administration across teams, regions or customers.

With full audit visibility built in, Callroute supports strong governance and compliance without adding operational complexity.

The Benefits

Centrally accessible call recordings

Access call recordings directly in the Callroute portal, with instant playback and secure downloads.

Understand usage, performance and trends

View real-time and historical insights across all your numbers.

Control access without losing central governance

Delegate administration across teams, regions or customers with full audit visibility built in.

What Our Customers Say

“Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.

Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”

Toby

Head of Service Management in UK

Publishing, 1,001–5,000 Employees

“Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.
What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”

Verified Reviewer

Verified User

Insurance, 11–50 Employees

“A modern telephony integration provider without high costs.
Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.
A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.”

Lawrence

IT Infrastructure Manager in UK

Pharmaceuticals, 51–200 Employees

“Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

Dave

Health, Wellness & Fitness, 1,001–5,000 Employees

Telephony Engineer in UK

Used the Software for: More than 2 years

“A fantastic experience. We are about 18 months into our journey with Callroute…and I highly recommend the solution and the…support and attention to detail.

Adam

Head of IT Security in UK

Environmental Services, 1,001–5,000 Employees

Used the Software for: Less than 2 years

“Very good product and a user friendly interface. Callroute product is simple and easy to configure with your own Microsoft tenant. I also like the simplicity of the Callroute app.”

Verified Reviewer

Insurance

11–50 Employees

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Frequently Asked Questions

Yes. Role-based access control (RBAC) is included as standard across the Callroute platform.
Enhanced Granular RBAC (GRBAC) — which allows you to restrict visibility of users and numbers — is included with Teams User Management plans.

Yes. These features are designed for scale and support both single-tenant and multi-tenant environments, with clear separation, delegation and audit visibility.

Call recording is available as an optional feature and can be enabled when required.

Basic operational visibility is included. Calling trends and usage analytics are available when Callroute carries the phone call (e.g. via Direct Routing or when Callroute is your carrier).

Number management reporting — such as range utilisation and number exhaustion — is available through Orto, which is an optional add-on.

Simply contact Callroute to amend your commercial agreement. Once agreed, features can typically be enabled the same day.

Yes. All additional features are available to trial, allowing you to evaluate functionality before enabling them commercially.

Yes. Role-based access control (RBAC) allows you to define who can view recordings, reports and administrative functions.

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