Callroute’s May 2026 release introduces enhanced Emergency Services visibility for Microsoft Teams Phone, alongside expanded enterprise voice controls, user profile improvements, persona provisioning updates, and smarter number quarantine handling.
Enhanced Emergency Services Information for Microsoft Teams
Callroute now displays detailed Emergency Services information synchronised directly from Microsoft Teams, giving administrators full visibility of emergency location data without leaving the portal.
Newly displayed attributes include:
- Location ID
- Validation Status
- ELIN (Emergency Location Identification Number)
- Latitude and Longitude
- State / Province
These attributes support compliance verification and troubleshooting for any organisation running Teams Phone. Learn more about emergency calling in Microsoft Teams.
User Profile Enhancements
The User Profile page now displays additional Microsoft Entra attributes and Microsoft account status, including whether an account is enabled or disabled. Administrators get a complete view of user account state directly within Callroute, with no need to cross-reference Entra ID separately.
Enterprise Voice Management Improvements
Callroute now supports enabling or disabling Enterprise Voice on a per-user basis without a phone number assignment. This gives administrators greater flexibility when preparing or staging Teams voice configurations.
Persona and Auto Provisioning Improvements
Personas, Callroute’s role-based voice configuration templates, now support additional Enterprise Voice and Emergency Location actions.
Personas can now enable or disable Enterprise Voice, set or clear an Emergency Location, and skip Emergency Location actions during provisioning.
For customers using Auto Provisioning, which automates the full Microsoft Teams user lifecycle based on Entra ID attributes, these additions allow Enterprise Voice and Emergency Location to be configured as part of a single automated rule.
Number Quarantine Improvements
Callroute has improved how quarantined numbers, numbers held after a user leaves to prevent immediate reassignment, are handled within Auto Provisioning workflows.
Where a returning user’s quarantined number belongs to the range or location targeted by their provisioning rule, Callroute now reassigns that number to the user rather than allocating the next available one. If the rule targets a different range, a number from that range is assigned instead.
This supports scenarios where users temporarily leave and return, allowing them to regain their previous number where the provisioning rule criteria are still met.
Further Enhancements
Other enhancements and fixes have also been made to continually improve the platform experience.
View the full May 2026 release notes for a complete list.
What’s Next
Check out the Callroute Roadmap to see what is coming next.
