Automate Microsoft 365 License Management

Simplify and automate Microsoft 365 license management with Orto by Callroute. Automatically assign the right licenses to each user based on function using customizable provisioning packages.

Diagram showing license group creation.

Smarter, Faster Microsoft License Management With Orto

Microsoft 365 license management is difficult to scale with manual steps and fixed user groups, and even with Microsoft’s native tools, IT teams often face delays, errors, and limited reporting visibility. Orto replaces time-consuming manual tasks with smart automation, standardization, and end-to-end visibility, giving IT teams full control over Microsoft 365 license management at scale by assigning licenses based on role, location, or department to reduce errors and streamline user lifecycle management across every tenant.

Incremental Licensing

Create license packages that enable certain Microsoft products & add to users

Targeted Assignments

Assign license packages to users based on job role, location or department etc.

Automated Provisioning

Deploy Microsoft 365 license packages to users automatically using Entra ID attributes.

Full Visibility & History

Get full license visibility across all tenants, with audit trails and change roll-back.

How Does Microsoft 365 License Management Work With Callroute?

First create your Microsoft 365 license groups in the Callroute portal.

Then, create an automated provisioning rule by selecting the Entra ID attributes you want to target, applying the Teams License Group and Teams Persona you have created.

Now, whenever a user’s Entra ID attributes are added or change and meet the criteria, the correct licenses will be applied instantly.

Why Use Callroute To Manage Teams Licenses?

Reduce Your Administration Effort In Assigning Licenses

  • Create packages that contain the right licenses
  • Stack licenses to build the right user experience
  • Use in conjunction with Teams Phone activations

Automate Microsoft 365 License Assignment

Create provisioning rules that automatically assign the right license packages to your users based on their Entra ID attributes or Microsoft 365 group membership.

Once the user is enabled in Entra ID, Orto for Teams will detect the user and assign them licenses matching their account profile. Leaving you to concentrate on more complicated IT issues.

Diagram showing the automation rule creation and assignment process.
Diagram showing license group creation.

Simplified Microsoft 365 License Assignment

  • Assign licenses and phone numbers in 1 portal
  • Less admin effort executing service requests
  • Automate license assignment alongside Teams phone
  • Single pane of glass to manage all user settings

Pricing Plans

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Currency:

GBP
  • GBP
  • EUR
  • USA

Orto Standard

Simplify Microsoft Teams user management — numbers, policies, licenses, and call queues.

Orto Pro

For enterprises that want to fully automate Microsoft Teams user provisioning

No. Users:

£0.50 monthly per user

N/A for selected user count

Minimum users

50+

200+

Number inventory management

Policy & persona management

Granular Roles-Based Access Control

Delegate user management by region

Microsoft license administration

Call queue administration

Automated provisioning

Provisioning API

What Our Customers Say

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

  • “Callroute making calling easy.

    We have really enjoyed using Callroute and are moving a lot of our clients to it and would recommend it to others.
    The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls.”

    Jack

    Junior support technician in UK

    Information Technology & Services, 2–10 Employees

  • “Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.

    Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”

    Toby

    Head of Service Management in UK

    Publishing, 1,001–5,000 Employees

  • “Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.
    What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”

    Verified Reviewer

    Verified User

    Insurance, 11–50 Employees

Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

Microsoft 365 license management involves assigning, monitoring, and maintaining user licenses across services like Microsoft Teams, Exchange, and OneDrive. It ensures users have access to the tools they need while helping IT teams stay compliant, control costs, and streamline provisioning.
Microsoft tools like the admin center and Entra ID group-based licensing provide basic control, but they require manual input and complex group structures. Orto automates Microsoft 365 license assignment using dynamic rules that can be driven from Entra attributes or group memberships, making provisioning faster, simpler, and more consistent.
Absolutely. You can group Microsoft 365 licenses into packages in Callroute. When combined with automation, these packages can be applied through automation, driven from Entra attributes or group memberships.
Orto can dynamically apply licensing to users via automation driven from Entra attributes or group memberships.

Currently, license management through automation deals with applying licenses only. Automated removal of licenses is not supported.

Orto’s license management is not designed to replace Entra group-based licensing and it is not intended to be used as a standalone licensing tool. Instead, it acts as an add-on feature within Orto.

For example, in an automation flow where you want to enable a new user for Microsoft Teams, including assigning policies and a phone number, Orto can also grant the required license as part of the provisioning process. This means licensing becomes one seamless step in your end-to-end automation, rather than a separate manual action.

First you create license packages designed to meet a business objective or service option.

Then, you create provisioning rules that contain conditions based on your user’s Entra ID attributes. For example: If user.jobtitle = “Sales” then apply.license = “Sales License Pack”

You can also use Entra ID group memberships as a condition trigger.

You can make ad-hoc license changes by manually adding and removing license packages on a per-user basis. Bulk updates of users with specific license packages is not supported.
Orto does not verify if a license is available. It will simply attempt to apply it according to the license package, and if none is available, it will surface the error that the license assignment failed.

If you wish to view the current license availability, this can be done by synchronizing your licenses. Orto will then display the current consumed and available count.

No, you will need to purchase Microsoft licenses either directly from Microsoft or your current licensing partner.
Yes Orto is fully multi-tenant, and you can manage multiple Microsoft tenants, including licence assignments, through a single pane of glass.

Book a demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and user more efficiently.