Simplify Teams Management Across Regions & Tenants

Centralize number management, automate Teams provisioning and user lifecycle management, delegate with granular Roles-Based Access Control, & manage multiple Teams tenants – in one simple & powerful portal.

Diagram showing Teams user management for numbers, roles and automation rules.
Diagram showing the variety of tools for managing Teams users all in one place.

About our User Management platform

Callroute provides a centralised platform for Microsoft Teams user lifecycle management. Automate onboarding, role changes and offboarding using business rules driven by Entra ID attributes and group memberships. Ensure the right numbers, policies and licences are assigned, reassigned or removed automatically, reducing administrative effort while maintaining governance, consistency and control across your Teams environment.

Key features of Our User Management Platform

Manage your numbers

  • Keep your numbers updated automatically

  • Categorize numbers with custom tags and locations

  • Reserve and quarantine numbers
  • Assign numbers and voice policies to users
Diagram showing phone number management.
Diagram showing Microsoft Teams tenant management.

Manage Multiple Teams Tenants

  • Connect your Teams tenants in minutes
  • View all your Teams tenants in one place
  • View user counts, tenant types, and their current status
  • Filter and switch between tenants quickly and easily

Manage User Personas & Policies

  • Create custom personas to match job functions
  • Supports all Teams user policy types
  • Automatically select phone numbers in a range
  • Assign policies and a phone number in 1-click
Diagram showing tools for managing Teams user personas.
Diagram showing license group creation.

Manage Licenses

  • Build license packages to match your service products
  • Combine license and phone number activation tasks
  • Remove or change licenses instantly
  • Monitor consumption of license units

Manage Call Queues

  • Group call queues together by job role, location, or function
  • Add agents to all queues in the group at once
  • Works with Teams voice enabled channels
  • Remove agents from queues in a single click
Diagram showing call queue management creation and assignment information.
Diagram showing automation rule creation and assignment with AND and OR logic gates.

Automate Provisioning

  • Create your own provisioning rule based logic

  • Target users using their Entra ID attributes or groups

  • Automate onboarding, moves and offboarding

  • Assign, reassign and remove Teams Phone resources

Assign Users To Teams

  • Group teams together based on department or role
  • Add users as members or owners to their teams
  • Grant access to new teams in bulk
  • Revoke access to multiple teams with a single click
Diagram showing user assignment to Teams groups.

Integrate With Your Service Management Platform

  • Create your own provisioning rule based logic
  • Target users using their Entra ID attributes
  • Works with Entra ID group membership
  • Provision the entire Teams experience for a user
  • Automate Teams service upgrades

Better tools to manage your teams numbers

Keep your number ranges up to date

Get Microsoft Teams Calling with our Direct Routing solution for Microsoft Teams Phone.

Assign Numbers To Users

Get Microsoft Teams Calling with our Direct Routing solution for Microsoft Teams Phone.

Categorize Your Numbers Using Tags

Connect Webex to the PSTN – bring your own carrier or use our fully managed voice services.

Organize Your Numbers Into Your Custom Locations

Get Microsoft Teams Calling with our Direct Routing solution for Microsoft Teams Phone.

Reserve Numbers To Prevent Accidental Assignment

Get Microsoft Teams Calling with our Direct Routing solution for Microsoft Teams Phone.

Quarantine Recently Unassigned Numbers

Connect Webex to the PSTN – bring your own carrier or use our fully managed voice services.

Why Businesses Choose Callroute User Management

Callroute User Management helps improve your provisioning accuracy and efficiency by giving you a platform to define standards and implement change effectively throughout your entire Microsoft Teams user lifecycle.

Improve Accuracy

Stop human error creeping into tickets so you provision once only, not thrice.

Speed Up Provisioning

Complete provisioning tasks in less than 5-minutes compared to 30-minutes by hand.

Reduce Escalations

Apply the right settings to your users the first time and reduce follow up tickets.

Better Resource Usage

Stop relying on that specialist person and spread capabilities across all your team.

How Callroute Compares against other platforms

Features

Callroute

Microsoft teams icon representing its integration with Callroute.

Teams Admin Centre

Assign Teams user policies

Add users to Teams

Add users to individual call queues

Package Teams user policies together

Requires Teams Premium

Manage Microsoft & Operator Connect number ranges

Manage Direct Routing number ranges

Automate assignment, reassignment and removal of numbers, policies, queues & teams

Update Teams policies for users in bulk

Assign users to multiple teams at once

Assign users as agents to multiple queues at once

Migrate users from legacy platforms to Teams

Integrate with ITSM and other external service platforms

Granular admin roles-based access control

Change auditing

Unify & manage multiple Teams tenants

Change rollback

Coming Soon

Book a demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and user more efficiently.

Pricing Plans

Currency:

GBP
  • GBP
  • EUR
  • USA

Orto Standard

Simplify Microsoft Teams user management – numbers, policies, licenses, and call queues.

Orto Pro

For enterprises that want to fully automate Microsoft Teams user provisioning and user lifecycle management.

No. Users:

£0.50 monthly per user

N/A for selected user count

Minimum users

50+

200+

Number inventory management

Policy & persona management

Granular Roles-Based Access Control

Delegate user management by region

Microsoft license administration

Call queue administration

Automated provisioning

Provisioning API

You Could Save 77% On Your Provisioning Costs With Callroute

Number of Changes Per Month
How many moves, adds, changes do you perform in a month?

500

50

1000

Estimated cost of changes per month:

£18,750.00

Estimated cost of changes per year:

£225,000.00

Savings with auto provisioning per month:

£13,312.50

Total Savings Per Year:

£159,750.00

What Our Customers Say

“Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team.

Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting.”

Toby

Head of Service Management in UK

Publishing, 1,001–5,000 Employees

“Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.
What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.”

Verified Reviewer

Verified User

Insurance, 11–50 Employees

“Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

Dave

Health, Wellness & Fitness, 1,001–5,000 Employees

Telephony Engineer in UK

Used the Software for: More than 2 years

“Happy user. Has been great. This makes it much easier to manage numbers. Ease of use and quick support when I have had any issues.”

James

Technical Specialist - Collaboration in US

Packaging & Containers, 10,000+ Employees

Used the Software for: Less than 6 months

“Makes Teams Phone Managers lives easier! Callroute lets you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing… makes Teams Phone management clear and easy!”

Arnold

Product Manager Cloud in Netherlands

Telecommunications, 11–50 Employees

Used the Software for: Less than 6 months

“Works with Microsoft Teams and a better management platform – easier to use than older ‘clunkier’ platforms. Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.”

Ronald

Managing Director in UK

Information Technology & Services, 2–10 Employees

Used the Software for: More than 2 years

“The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time. Callroute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests. Overall, I couldn’t fault them…the product itself has taken a weight off my teams shoulders in a very busy project.”

Elliott

ICT Network Support Officer in UK

Government Administration, 1,001–5,000 Employees

Used the Software for: Less than 12 months

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Frequently Asked Questions

No, but we offer professional services if you need a helping hand.
Yes. Callroute provides a full suite of Microsoft Teams calling services, including number management, SIP registration, automated failover and call recording.
Nothing. There is no hardware or software to install.
You need to ensure that your AzureAD user object attribute data is consistent and accurate.
There is no coding needed. You just point and click.
Yes, you can do this via the web portal.
We have APIs that allow you to trigger provisioning tasks from external services. Use your existing ITSM or Microsoft PowerApps to control manager approvals and send approved requests to Callroute​.

Book a demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and user more efficiently.