Building on top of our roles based access control, Access Control Lists will provide the next level of granularity to customer admin controls.

When released, Callroute Super Admins will be able to create Callroute security groups to which M365 users can be added. For example, Callroute admins based in the USA would only be able to manage Teams users in the USA.

This feature will be useful for multi-organizational teams that have several support towers, each responsible for managing a subset of Teams users.

Expected: January 2025

Improvements to the CDR reports for phone calls. Reports will include the name of the service user called/calling, call directions will be clearer, and final call closing codes for better clarity between successful and unsuccessful calls.

Expected: January 2025

This feature will enable the download of all phone numbers with associated assignments (e.g., Teams user UPN) and number metadata (tags, reservations, location, and descriptions) in an editable format. The CSV can then be re-uploaded to update data in bulk.

This feature will simplify bulk user migrations, such as assigning a specific phone number to a Teams user, a Persona, and general number metadata.

Expected: January 2025

Currently, the UI does not support selecting more than 50 numbers to add to a location. This feature is a UI improvement that will enable the ability to select all numbers resulting from a filter query (e.g., all numbers in a range with a prefix +441172) to be selected and added to a location.

Expected: January 2025

This will enable admins to view the timestamped activity of individual Callroute and Orto users, such as when a number was assigned to a particular Teams user and by whom.

Expected: March 2025

Our second Multi-Tenant for Microsoft Teams release will enable admins to manage Operator Connect, Microsoft Calling plans, and third party Direct routing numbers across multiple Teams tenants.

Expected: February 2025

Currently, larger tenants can take some time to sync because Callroute must import all the users before running the logic to detect any changes. Microsoft recently released a delta/subscription-based sync. This enables partial synchronization that only updates changes that have occurred since the last successful synchronization.

Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.

Expected: February / March 2025

Building on our V1 release, the V2 release will add the ability to associate phone number ranges and locations to Callroute Security Groups.

Expected: February / March 2025

This feature enables the running of auto-provisioning rules in a test environment. The changes to be made to Microsoft (for example, users whose policies will be updated or phone numbers assigned) will be detailed in a report so they can be checked before the rule goes live.

Expected: February 2025

Currently, users disabled in Entra are deleted from Callroute and the assigned phone number is returned to the available pool (or put in quarantine if that feature is used).  A new user status will be added to the Teams Service labeled  ‘DISABLED’ to categorize these users. If the phone number is still assigned to the user, this will be reflected in the number assignment.

Expected: February 2025

This feature adds an additional reseller level where Master Resellers/Agents/Distributors can see their resellers and associated consumption (activated users).

Expected: April 2025

Currently, partners wishing to brand the Callroute service are limited to changing colors and adding their logo. This feature will enable the use of their own domain along with greater customization options for text and visual content.

Expected: April 2025

We will be making changes to the user status within the Teams service to make it easier to understand and more in keeping with terminology that Microsoft use.

At the moment you’ll notice statuses like “Callroute Voice”, “Inactive Standard”, and “Other Voice”.

These will be changing to be more intuitive to the admin. More details on what these will change to will be provided closer to the time of release.

At present a customer can only connect 1 Teams tenant to their Callroute platform. We will be enabling multi-tenanted Teams connections to Callroute so that you can connect more than 1 Teams tenant to the same Callroute tenant.

When connected, you’ll be able to share your Sipsynergy and BYOC connections between connected Teams tenants and also provide a single pane of glass for Teams user management with Orto.

Customers currently have to download CDRs to understand calling costs. A summary page will be added to detail the key metrics between customer-defined date ranges.