Interested To Learn What's Coming Soon?
Check out our product roadmap below to see what we’re building next. Have an idea that you’d like to suggest? Please feel free to submit your request to our team.
Call Quality, Usage Insights & Trends
Planned Q4
We’re expanding the power of Orto beyond managing users and phone numbers. You’ll be able to view comprehensive call statistics, usage trends, and call quality metrics directly within the portal. This enhancement will include data from all Microsoft calling channels: Operator Connect, Microsoft Calling Plans, and Direct Routing.
AI driven Insights Call Recording (per targeted number)
Planned Q4
Targeted call recording on a per-number basis will offer complete control over which inbound and outbound numbers are recorded, as well as full transcription summaries and sentiment analysis.
Recording rules will be configured at the individual number level – ideal for regulated lines, customer service, or specific departments. Full call transcriptions will be generated along with concise AI-driven summaries, downloadable directly from the Callroute portal. Each call will be analysed and displayed using a traffic light system for positive, neutral, and negative sentiments.
Auto Provisioning Dry Run
Planned Q4
This feature enables the running of auto-provisioning rules in a test environment. The changes to be made to Microsoft (for example, users whose policies will be updated or phone numbers assigned) will be detailed in a report so they can be checked before the rule goes live.
Distribution Layer
Planned Q4
This feature adds an additional reseller level where Master Resellers/Agents/Distributors can see their resellers and associated consumption (activated users).
White Label Improvements
Planned Q4
Currently, partners wishing to brand the Callroute service are limited to changing colors and adding their logo. This feature will enable the use of their own domain along with greater customization options for text and visual content.
Recently Released
Detailed Audit Information
Planned Q3
This will enable admins to view the timestamped activity of individual Callroute and Orto users, such as when a number was assigned to a particular Teams user and by whom.
Microsoft Delta Sync
Planned Q3
Currently, larger tenants can take some time to sync because Callroute must import all the users before running the logic to detect any changes. Microsoft recently released a delta/subscription-based sync. This enables partial synchronization that only updates changes that have occurred since the last successful synchronization.
Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.
Additional Filtering Improvements
Released Q2
Tailor your user view in the portal by selecting specific Entra Groups through the new filter options. Each Callroute admin will be able to save their preferred filter settings, ensuring the same view is automatically applied upon their next login.
This feature is designed to assist users who only want to view a subset of users (for example, those in a particular geography, who belong to specific Entra Groups), enabling a more focused and efficient user management experience.
Multi-Tenanted Teams v2
Released Q2
Our second Multi-Tenant for Microsoft Teams release will enable admins to manage Operator Connect, Microsoft Calling plans, and third party Direct routing numbers across multiple Teams tenants.
Granular Roles-Based Access Control
Released Q2
Building on top of our roles based access control, Security Groups will provide the next level of granularity to customer admin controls.
When released, Callroute Super Admins will be able to create Callroute security groups to which M365 users can be added. For example, Callroute admins based in the USA would only be able to manage Teams users in the USA.
This feature will be useful for multi-organizational teams that have several support towers, each responsible for managing a subset of Teams users.