Targeted call recording on a per-number basis will offer complete control over which inbound and outbound numbers are recorded, as well as full transcription summaries and sentiment analysis.
Recording rules will be configured at the individual number level – ideal for regulated lines, customer service, or specific departments. Full call transcriptions will be generated along with concise AI-driven summaries, downloadable directly from the Callroute portal. Each call will be analysed and displayed using a traffic light system for positive, neutral, and negative sentiments.
We’re expanding the power of Orto beyond managing users and phone numbers. You’ll be able to view comprehensive call statistics, usage trends, and call quality metrics directly within the portal. This enhancement will include data from all Microsoft calling channels: Operator Connect, Microsoft Calling Plans, and Direct Routing.
This feature enables the running of auto-provisioning rules in a test environment. The changes to be made to Microsoft (for example, users whose policies will be updated or phone numbers assigned) will be detailed in a report so they can be checked before the rule goes live.
This feature adds an additional reseller level where Master Resellers/Agents/Distributors can see their resellers and associated consumption (activated users).
Currently, partners wishing to brand the Callroute service are limited to changing colors and adding their logo. This feature will enable the use of their own domain along with greater customization options for text and visual content.
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This will enable admins to view the timestamped activity of individual Callroute and Orto users, such as when a number was assigned to a particular Teams user and by whom.
Currently, larger tenants can take some time to sync because Callroute must import all the users before running the logic to detect any changes. Microsoft recently released a delta/subscription-based sync. This enables partial synchronization that only updates changes that have occurred since the last successful synchronization.
Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.
Currently, larger tenants can take some time to sync because Callroute must import all the users before running the logic to detect any changes. Microsoft recently released a delta/subscription-based sync. This enables partial synchronization that only updates changes that have occurred since the last successful synchronization.
Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.
Our second Multi-Tenant for Microsoft Teams release will enable admins to manage Operator Connect, Microsoft Calling plans, and third party Direct routing numbers across multiple Teams tenants.
Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.
Building on top of our roles based access control, Security Groups will provide the next level of granularity to customer admin controls.
When released, Callroute Super Admins will be able to create Callroute security groups to which M365 users can be added. For example, Callroute admins based in the USA would only be able to manage Teams users in the USA.
This feature will be useful for multi-organizational teams that have several support towers, each responsible for managing a subset of Teams users.
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