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This will enable admins to view the timestamped activity of individual Callroute and Orto users, such as when a number was assigned to a particular Teams user and by whom.
This feature adds an additional reseller level where Master Resellers/Agents/Distributors can see their resellers and associated consumption (activated users).
Currently, larger tenants can take some time to sync because Callroute must import all the users before running the logic to detect any changes. Microsoft recently released a delta/subscription-based sync. This enables partial synchronization that only updates changes that have occurred since the last successful synchronization.
Once implemented, this will speed up Callroute sync times dramatically for larger tenants and allow for daily (or more frequent syncs to run in the background) with minimal overhead.
This feature enables the running of auto-provisioning rules in a test environment. The changes to be made to Microsoft (for example, users whose policies will be updated or phone numbers assigned) will be detailed in a report so they can be checked before the rule goes live.
Currently, users disabled in Entra are deleted from Callroute and the assigned phone number is returned to the available pool (or put in quarantine if that feature is used). A new user status will be added to the Teams Service labeled ‘DISABLED’ to categorize these users. If the phone number is still assigned to the user, this will be reflected in the number assignment.
Currently, partners wishing to brand the Callroute service are limited to changing colors and adding their logo. This feature will enable the use of their own domain along with greater customization options for text and visual content.
Improvements to the CDR reports for phone calls. Reports will include the name of the service user called/calling, call directions will be clearer, and final call closing codes for better clarity between successful and unsuccessful calls.
This feature will enable the download of all phone numbers with associated assignments (e.g., Teams user UPN) and number metadata (tags, reservations, location, and descriptions) in an editable format. The CSV can then be re-uploaded to update data in bulk.
This feature will simplify bulk user migrations, such as assigning a specific phone number to a Teams user, a Persona, and general number metadata.
Currently, the UI does not support selecting more than 50 numbers to add to a location. This feature is a UI improvement that will enable the ability to select all numbers resulting from a filter query (e.g., all numbers in a range with a prefix +441172) to be selected and added to a location.
Building on top of our roles based access control, Security Groups will provide the next level of granularity to customer admin controls.
When released, Callroute Super Admins will be able to create Callroute security groups to which M365 users can be added. For example, Callroute admins based in the USA would only be able to manage Teams users in the USA.
This feature will be useful for multi-organizational teams that have several support towers, each responsible for managing a subset of Teams users.
Expected: April 2025
Our second Multi-Tenant for Microsoft Teams release will enable admins to manage Operator Connect, Microsoft Calling plans, and third party Direct routing numbers across multiple Teams tenants.
We are constantly developing our product to offer the maximum value to our customers. If you have identified an opportunity for improvement, we would welcome your idea. Please complete the short form to submit your feature request.
