Connect your contact center to Microsoft Teams

Enable connectivity between your contact center platform and Microsoft Teams for complete integration between customers service and back office business functions.

Connect any contact center to Teams

Choose the best contact center for your customer service needs without compromise and integrate it with Microsoft Teams

Standalone or Connected

Integrate dedicated or Teams connect contact centers to Teams for agent or back office interoperability

Aggregated calling

Route inbound customer service numbers to your contact center and DDIs to Teams. Enable outbound calling for both

Seamless voice integration

Enable seamless call transfer and agent hunting between your contact center and Microsoft Teams

Connect contact center to Microsoft Teams

Connect your contact center to Teams

Whether you are using a standalone contact center or a Microsoft Teams Connected contact center, you can integrate these with Teams using Callroute.

Enjoy on-net calling between both platforms for a seamless and integrated calling experience.

Share your inbound and outbound calling

Connect your carrier to Callroute and route callers your contact center or to Teams depending on which number they call.

Enable your Teams Phone and contact center agents to share the same PSTN outbound calling service, streamlining your operational costs.

Connect telephone providers and call carriers to Microsoft Teams

Contact Center integrations

Callroute connects with many contact centers out of the box. If you are using another provider, we can integrate with them too

Microsoft Teams agent transfer

Seamless agent to Teams user call transfer

When agents need help from back office users, being able to transfer a customer from contact center to the back office Teams user is critical for customer service success.

With Callroute, agents can transfer contact center calls to Teams users without them needing a public phone number.

Accept payments over the phone confidently

Callroute integrates with Eckoh to accept over the phone payments securely compliant with PCI-DSS standards.

Enable agents to dial short codes to activate payments so that your call recordings to not contain DTMF tones.

Make secure payments over the phone with Microsoft Teams
Microsoft Teams call recording with sentiment analysis

Call recording with AI enabled sentiment analysis

Record your customer service calls with automatic transcription and sentiment analysis powered by AI.

Record all calls including those that are transferred out of your contact center to Microsoft Teams back office users for full auditing compliance.

Integrate your contact center today

Connect any contact center whether it is on-premises, cloud, or hosted

Our Customers

Join our growing list of customers using Callroute for their Microsoft Teams Phone connectivity

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Rushmoor Borough Council logo
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Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.