Integrate Your Contact Center Platforms

Connect your phone numbers to leading contact centre platforms via SIP trunking — with Callroute providing the control layer for routing, resilience and scale.

Diagram showing contact centre intregration with Callroute.
Diagram showing Callroutes position between your phone numbers and contact centre platform.

A flexible control layer for contact centres

Callroute sits between your phone numbers and your contact centre platform, providing a simple and scalable way to deliver inbound and outbound voice.

Rather than being locked into a single carrier or platform, Callroute gives you the agility to route numbers wherever you need them — including to cloud contact centres, Microsoft Teams, Webex, PBXs and Voice AI.

Using SIP trunking, Callroute connects your numbering estate to contact centre platforms such as Five9, Enghouse and others, enabling true hybrid environments and smooth migration paths over time.

Contact Centres Already Connected To Callroute

Callroute contact centre Anywhere 365 logo.
Callroute contact centre Genesys logo.
Callroute contact centre Netcall logo.
Callroute contact centre Enghouse Interactive logo.
Callroute contact centre Five 9 logo.

Build hybrid contact centre environments

Contact centre estates are often hybrid by nature — combining CCaaS platforms, Microsoft Teams users, specialist departments and legacy systems.

Callroute enables this reality by acting as the control layer that routes numbers to the right destination.

You can evolve your architecture over time, support multiple platforms in parallel, and migrate between contact centre providers without renumbering or disruption.

Diagram showing SIP Trunk service assignment to numbers.
Diagram showing a bar chart with usage by location and country.

Built to scale for high call concurrency

Contact centres demand predictable performance during peak periods.

Callroute is designed to scale and support high call concurrency, ensuring calls are handled reliably as volumes increase.

This makes Callroute suitable for seasonal demand, campaigns and business growth — without requiring changes to your numbering or carrier setup.

Key Benefits

Connect any contact centre platform

Route numbers to the CCaaS platform of your choice.

Route numbers with agility

Assign and reroute numbers in a few clicks.

Hybrid environments made simple

Run contact centres alongside Teams, Webex and Voice AI.

High concurrency at scale

Built to handle peak contact centre volumes.

Failover for inbound resilience

Automatically reroute calls if services are unavailable.

What Our Customers Say

  • “Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

    Dave

    Health, Wellness & Fitness, 1,001–5,000 Employees

    Telephony Engineer in UK

  • “Happy user. Has been great. This makes it much easier to manage numbers. Ease of use and quick support when I have had any issues.”

    James

    Technical Specialist - Collaboration in US

    Packaging & Containers, 10,000+ Employees

  • “Finding CallRoute is possibly the best thing that’s happened for our telco platform. They’ve provided us with administrative and reporting capabilities that nobody else would. They’ve remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.”

    Russ

    Telephony Architect in US

    Mechanical or Industrial Engineering, 10,000+ Employees

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Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

Calls are routed from Callroute to the contact centre over a SIP trunk, providing a reliable and controllable call path.

Yes. You can route specific numbers or number ranges to the contact centre, while keeping others routed to Teams, Webex, PBXs or Voice AI.

Yes. Callroute allows you to reassign and reroute numbers without re-provisioning, enabling smooth migrations and hybrid setups.

Yes. Callroute is designed to support high call concurrency and scale to meet contact centre demand.

Yes. You can configure inbound failover routing so calls automatically route to a secondary destination if the contact centre platform is unavailable.

Book A demo

Join over 150,000 other users that use Callroute to stay connected, and manage their numbers and users more efficiently.