Teams Shared Calling

Enable Shared Calling for all your E5 licenses with a low-cost, no-contract solution that deploys in minutes via a self-service portal, includes a UK phone number with no porting required, has no subscriptions or per-user fees, and charges only for the calls you make on a 100% consumption basis.

Screenshot showing Teams shared calling management with an active call.
Screenshot shared calling outbound calls.

What is Shared Calling for Microsoft Teams

Shared Calling allows multiple Microsoft Teams users to make outbound calls using a single shared phone number with a Microsoft Calling Plan.

Teams can connect to PSTN services in three ways: Microsoft Calling Plans, where Microsoft provides the service; Operator Connect, where a third-party carrier connects via the cloud; and Direct Routing, which uses a customer-managed gateway.

Shared Calling is natively supported only with Microsoft Calling Plans, though similar results can be achieved through other methods.

How does it work?

You can deploy Callroute shared calling alongside your existing Microsoft Teams Phone solution.

  • Doesn’t interfere with your existing Operator connection
  • No credit card or preloading of call credits
  • Call cost protection included
  • Invoiced pay as you go
  • Emergency calling for all Teams Phone users
Screenshot showing Callroute shared calling working with Microsoft Teams phone solution.

What are the main benefits of shared calling?

Most solutions stop at Teams or Webex Calling. Callroute goes further – an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal.

Frictionless Productivity

Enable the full suite of productivity tools for your E5 licensed users so that they don’t need to workaround restrictions.

Business Professionalism

Enable your users to call from a business owned phone number so that the caller display shows your company name.

Reduce Business Risk

Protect your company and your employees by giving them access to a company phone, rather than using their personal number.

Why Choose Callroute As Your Shared Calling Provider

50% Cheaper

Our call charges are over 50% cheaper than Microsoft PAYG.

No Subscriptions

No per user per month licenses to pay for.

No Credit Card

No pre-payment of calling credit required.

No Hidden Charges

You pay for only the phone calls you make. That’s it.

Use Cases

Cost-Effective Department Numbers

Allow multiple Teams users to share a single DDI without purchasing individual calling plans. With Callroute Shared Calling, users only pay for the calls they make, and can be added instantly by assigning the Shared Calling persona.

Frontline & Shift-Based Teams

Support pooled or shift-based teams with one shared business number in Microsoft Teams. Avoid per-user PSTN licensing, simplify onboarding through personabased policy assignment, and maintain centralised carrier connectivity through Callroute.

Scalable Shared Identity Across Regions

Provide a consistent shared departmental number across locations using Callroute as your carrier. Scale users easily by applying the Shared Calling persona, keeping costs usagebased while maintaining centralised routing and number control.

Pricing Plan

Purchase as a standalone plan or add onto any other Teams Calling plan

Shared calling tenant setup included

Emergency calling for all users & phones

Works alongside your existing Teams Phone Service

Limit the maximum expenditure per month

Invoiced billing. No preloading of funds required

Simple PAYG pricing with no subscriptions

Use a number we provide as a dedicated shared number

Failover outbound calling for all your users

£14.99

monthly tenant base fee

£1 monthly per phone number

Calls charged monthly in arrears

£0.01 per min to UK fixed

£0.05 per min to mobiles

See How Much You Will Pay

UK domestic landline calls are charged at 1p per minute, mobiles 5p per minute

Min: 0 - Max: 100000
Enter how many minutes you'll make to UK landline numbers

Min: 0 - Max: 100000
Enter how many minutes you'll make to UK mobile numbers

Cost of calls using Microsoft communication credits:

£77.64

Cost of calls using Callroute:

£35.00

What Our Customers Say

  • “Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.”

    Dave

    Health, Wellness & Fitness, 1,001–5,000 Employees

    Telephony Engineer in UK

  • “Happy user. Has been great. This makes it much easier to manage numbers. Ease of use and quick support when I have had any issues.”

    James

    Technical Specialist - Collaboration in US

    Packaging & Containers, 10,000+ Employees

  • “Finding CallRoute is possibly the best thing that’s happened for our telco platform. They’ve provided us with administrative and reporting capabilities that nobody else would. They’ve remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul. Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.”

    Russ

    Telephony Architect in US

    Mechanical or Industrial Engineering, 10,000+ Employees

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Frequently Asked Questions

Yes, you can try Callroute free with a 14-day trial. No credit card and no commitment required. Your trial includes:

  • 1x UK 0330 number
  • 1x single concurrent call limit
  • Connect up to 4 Microsoft Teams tenants
  • Explore all Callroute Teams Calling features
  • Explore all Orto Teams User Management features

To get started, book a guided setup session so we can tailor the trial to your requirements. All you need is an email address, which you’ll verify during setup.

No. You can continue to use your existing Microsoft Calling Plan or Operator Connect service for your regular calling capabilities. You deploy Callroute Shared Calling as a separate service that only your Shared Calling users will use.
At the moment, this offer is only available to UK or Irish customers or international customers that need local UK origination for shared calls.
Yes, you can choose any number from any UK / IRE area code as your Shared Calling and emergency call back number. Every additional number above the free number included will incur a £1 per month number rental fee.
Simple – at the end of the month, you’ll get a bill for your usage. You also have the option to buy calling bundles which can work out more cost-effective.
You can set your monthly balance limit so you’ll never exceed your pre-planned budget. You can adjust this at any time. Emergency calls are unaffected. We don’t permit calls to premium rate destinations by default. However, you can set your own call restrictions in Teams to deny certain destinations of your choice.
You will be sent an invoice detailing call charges at the end of each calendar month.

To enable Shared Calling requires some Teams tenant configuration. This involves the configuration of an auto attendant and some policy settings for shared and emergency calling.

Currently, the procedure can only be performed in PowerShell.

It is quite simple to implement if you are adept at PowerShell yourself. However, if you need our help, then we can provide technical assistance. This involves:

  • Creating an auto attendant for call-back purposes with dial-by-name capability.
  • Creation of a UK Shared Calling policy and Shared Calling routing policy, along with voice routes and call restrictions.
  • Enablement of all users for Shared Calling.

Out of the box, you are provided with a free 0330 non-geographic number that you can attach to an auto attendant configured for Shared Calling. When your Shared Calling users make an outbound call, the recipient will see the 0330 number presented as the caller identity. If the recipient calls the number back, this is routed to your auto attendant and they can use directory search to find the user they need.

Not really, other than the shared calling offer is only available to UK and Irish businesses or international customers that need local UK origination for shared calls.

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