Power Up & Control Microsoft Teams Phone, All In One Place
Your all-in-one Teams Phone management platform to connect to any operator, control every number, integrate voice apps, and automate user management seamlessly.
Converge Your Communications & Simplify Management
Unify Microsoft Teams Phone with your contact center, compliance call recording, PSTN operators, voice apps, and devices. Manage call routing effortlessly in a single, secure interface powered by Entra ID.
Multi-Operator Cloud Convergence
Use your existing operator connections with Callroute to seamlessly connect, share, and manage them across Teams and other voice applications.
Connect Your Teams Tenants & CX Together
Deploy Direct Routing to all your Teams tenants, connect voice applications via SIP trunk, share operator connections, and build your own cloud voice network.
Manage Your Teams Users Phone Settings
Centralise your phone number inventory, order them by location or category, create deployment templates, and assign numbers to users to enable Teams Phone.
Unlock Your Microsoft Teams Phone Deployment
Remove reliance on vendor support, multiple management interfaces, and scripting. Empower your team to manage your complex Teams Phone environment autonomously, ensuring standardisation, improving deployment accuracy, and resolving tasks faster than ever.
Operator Connections
SIP
Connections
Extend Teams Phone
Automate Management
Manage Your Teams Phone Enviroment From Anywhere
Tired of switching between management portals just to set up a Teams Phone number? Use Callroute to centralise call management and access it from any device, anywhere.
- Secure access using Entra ID single sign-on
- Advanced role-based access control
- Configure and enforce policy standards
- Audit change control and identify configuration errors
Self-Service Platform
Manage your operators, phone numbers, call routing, Teams users, and policy settings, all in one powerful, secure platform backed by your own Entra ID.
Phone Number Management
Sync your Direct Routing, Operator Connect, and Microsoft numbers. Easily create ranges, segment by location and tag, reserve, and assign numbers, and track assignment history.
Bring Your Own Operator
Connect your operator SIP trunks and share them across Teams, your contact centre, and other phone devices. No need to port or migrate numbers.
PSTN Replacement
Unlock global connectivity for Teams with flexible calling plans. No need to juggle multiple suppliers or complex technology. Get up and running with our out-of-the-box calling solutions.
Multiple Teams Tenants
Maximise efficiency and cut costs by aggregating your operators and sharing phone services across multiple Teams tenants. Eliminate duplicate services and simplify management.
Standardise Management
Simplify your Teams Phone setup with deployment templates tailored to your user profiles. Assign licensing, policies, team, and group memberships with a single click.
Automate Enablement
Eliminate manual work with automation rules that enable Teams Phone for users based on their Entra ID profile, group membership, or an ITSM ticket, saving time and ensuring consistency.
Control & Report
Ensure top-tier service quality with automated policy enforcement, change detection, and full audit insights. Instantly correct Teams user config errors to maintain consistency.
Connect To Microsoft Teams Phone Your Way
Enjoy ultimate flexibility with Teams Phone connectivity options tailored to your needs. With Callroute, seamlessly connect multiple Operators to your Teams tenant and manage everything from a single, powerful admin platform.
Deploy Direct Routing For Microsoft Teams In Minutes
Deploy complex call routing scenarios with integration between Teams, the PSTN, and your other phone platforms.
- Best for complex integrations
- Automated deployment
- Multi-operator
- On-net extension calling
- Advanced call routing
Enable Operator Connect In Your Teams Tenant Today
Simplify Teams Phone enablement with a direct connection between your Teams tenant and us.
- Best for Teams Phone only
- Automated deployment
- Supported through Microsoft
- Flexible calling plans
- 99.999% service level
Use Your Existing Operator Connections
Connect your current phone providers to Teams from anywhere in the world through the Callroute platform.
- Best for coverage flexibility
- Fast onboarding
- Local in-region media
- Integrate with your systems
- Centralised management
Connect Any Phone Platform To Teams & The PSTN
Teams Phone is just one part of your business communication needs. When you need seamless integration with other phone platforms, Callroute is the ultimate solution for a unified calling experience.
- Create SIP trunks to any phone platform
- Register SIP phones, intercoms, and analog devices
- Connect PBXs and on-premises contact centres
- Secured over TLS encryption
- On-net calling between systems
- Share your PSTN service across all connected platforms
- Move users from any platform to Teams in one click
- Control your costs with detailed reporting
Manage All Your Phone Numbers In One Place
Say goodbye to spreadsheets, missing features, and complex workarounds. With Callroute, keep all your phone numbers in sync automatically and organise them effortlessly your way.
- Syncs assignments automatically with your Teams tenant
- Automatic range creation
- Segment your number ranges by location
- Categorise numbers based on usage with tagging
- Reserve numbers and place them on hold
- Prevent unassigned numbers from being reallocated
- Full assignment history with last person restore
- Proactive alerting when ranges are reaching capacity
Control All Your Teams Users Configuration
Simplify Teams user management with deployment templates tailored to each user profile. Enable Teams features, licensing, and call queue assignments, all in one streamlined process.
- Sync your Teams user policies and create persona profiles
- Automatic number selection based on user profile
- Assign Teams Phone licences on-demand
- Add users to multiple call queues at once
- Automate user enablement with rule-based provisioning
- Prevent changes to user settings by other systems
- Discover non-compliant user configurations and fix them
- Report on change history with usage tracking
Integrate Into Your ITSM Solution
Seamlessly integrate Callroute into your ITSM workflow with the provisioning API, enabling automated, approval-based change control that aligns with your service standards.
- Roles-based access control for your admins
- Provision users on approval based on their profile
- Asynchronous provisioning built for bulk changes
- Open API with full Swagger documentation
- Report provisioning completion to ITSM systems
- Change audit control logging
- Assign users specific phone numbers or from a pool
- Integrates with any workflow enabled ITSM solution
Extend Microsoft Teams Phone
Unlock the full potential of your Microsoft Teams Phone service. Integrate your contact centre, compliance call recording, and analytics into a seamless unified communications platform boosting efficiency and driving business success.
Extend Teams Phone Into Your Omnichannel Contact Centre
Enhance customer service with omnichannel contact centres that integrate web chat, social, SMS, WhatsApp, email, and voice into Teams, creating the ultimate agent desktop experience.
- Fully certified for Teams using the extend model.
- Uses Teams for call processing, enhancing call quality.
- Create custom call flows in your Power Automate.
- Detailed reporting using Microsoft Power BI.
Compliant Recording For Your Teams Calls & meetings
Record audio, video and scree sharing in Teams. Whether your priority is regulatory compliance, risk mitigation, or ensuring you provide the best experience for your customers our solution ticks all the boxes.
- Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, PCI DSS
- Microsoft certified
- Direct Routing, Operator Connect, & Calling Plans
- Compatible with analytics and contact center solutions
Take Your Teams Business Number Mobile Without Relying on Mobile Data
Make and receive calls on your Microsoft Teams fixed-line number directly from your mobile. No Teams app or strong 5G signal required.
- Uses your existing Teams phone number.
- Uses your mobile's native dialler.
- Keep your business caller identity anywhere.
- Instant e-SIM activation gets your mobile quicker.
Delve Deeper Into Your Call Insights With real-Time Analytics
Give your department managers the insight into the call analytics they’ve been asking for with real-time queue monitoring and agent reporting.
- Discover analytics inside your Teams desktop.
- Real-time monitoring web dashboards.
- Historic reporting over multiple years.
- Scheduled reports delivered to your inbox.
Choose the Teams Phone Plan that Best suits you
Teams Phone Enterprise
For enterprises who need the flexibility of integrations and autonomy to manage their phone systems themselves.
- Minimum of 50 active users
- 1 x UK Local phone number per active user
- 1 x Resource account number per 10 active users
- 1,000 UK domestic & mobile minutes per user
- Provisioning API
- Automated user management
- Microsoft Teams Direct Routing as a Service
- Teams configuration and user migration included
- Easy self-service user management
- Reporting and cost analytics
- Phone number inventory management
- SIP Connect enabled*
- Bring your own carrier**
- Fully managed service available***
Teams Phone Enterprise Connect
For enterprises that need Operator Connect with additional management capabilities.
- Minimum of 50 active users
- 1 x UK Local phone number per active user
- 1 x Resource account number per 10 active users
- 2,000 UK domestic & mobile minutes per user
- Provisioning API
- Automated user management
- Operator Connect for Teams Phone
- Teams configuration and user migration included
- Easy self-service user management
- Reporting and cost analytics
- Phone number inventory management
- SIP Connect enabled*
- Bring your own carrier**
- Fully managed service available***
* SIP connect feature is unlocked, additional charges per channel for each SIP connection will apply
** Bring your own carrier is an available option should you need to use your existing provider. One time setup fees may apply.
*** If you would like to add a fully managed service to this product where all changes are done on your behalf, this is available at additional cost.
Your Questions, Answered
A business relationship is built on trust and transparency. Here is what you need to know before signing up.
What setup costs are there?
In order to use Teams Phone you need to ensure that you have the required licences from Microsoft. If you have purchased Microsoft 365 E5 with Microsoft Teams Enterprise (or legacy E5), then you have all the required licences you need. All other Microsoft Teams licenced users will need the Teams Phone Standard add-on licence. You can purchase these directly from Microsoft or your CSP.
There may be other one time charges due should you wish to port your numbers to us or connect your carrier to our platform instead of using our calling plans. These costs are variable depending on your circumstances, so please contact us to discuss them.
How do I bring my own carrier?
We have a library of over 30 different connection profiles to other carriers around the world. It may be that your carrier is one of them. Check out the list of carriers that are currently supported.
If your carrier is not on the list, we can add them with your support. Our standard carrier connectivity for BYOC is over the top (internet). If your carrier supports SIP connectivity over the internet, TLS (preferred), UDP, or SIP registration we are able to connect to them.
Should your carrier not support internet based connectivity and require private MPLS, then this will need to be established first. In this case there may be additional charges applied to your plan to support this.
When connecting a new carrier we require a demo / test trunk so that we can validate the connection before enabling you. You will need to provide this. Once testing and validation have completed you’ll be able to connect your production SIP trunks to Callroute and begin using the service.
What countries do you support calling in?
We support the UK for full PSTN replacement services. This means local, non-geographic, freephone, shared cost, premium rate, local service, and emergency services calling. We support international 2-way calling in over 76 different countries. If you require an international direct dial number, the cost of this number and associated call charges will apply.
We support bring your own carrier globally, so if you require local PSTN replacement services in your home country, you can connect your local carrier to us instead.
How does SIP Connect work?
SIP Connect is our multi-use SIP trunk gateway that enables you to register your SIP phones, PBXs like Cisco Call Manager, and other phone devices to Callroute. In the self-service portal you’ll be able to create a SIP trunk on the platform that you can use to connect your downstream device to.
We support TLS, UDP, and SIP registration trunks. Connectivity is provided over the internet, so your device must be accessible from the internet either directly if its an SBC, or through a NAT enabled firewall.
The cost for SIP connect is charged on a per-channel basis. A channel is classified as an active phone call. For SIP phones the max channel count is one. For PBX platforms, the minimum channel amount is five.
What devices can I connect with SIP Connect?
You can connect any standard SIP device to SIP Connect that doesn’t have proprietary firmware installed. Some PBX vendors like Cisco install firmware on their devices that lock it into their platform. If you want to reuse these types of phones, you’ll need to contact the vendor to enquire if they have alternative firmware that unlocks the device to be used with other systems. If such firmware is available there will likely be a cost associated to it.
When connected to SIP Connect these devices will operate like a simple landline with dial in and out capabilities. There are no PBX features like multi-party calls, voicemail, or directory search capabilities. If you need this capability, we recommend you upgrade to a certified Teams phone instead.
What's included with your Teams setup and migration?
We will configure your auto attendants, call queues, and user phone settings such as number assignment and call forwarding options. We will manage the porting of your numbers from your old carrier to us and ensure Teams Phone is working how you need it.
All configuration is performed remotely. We don’t provide onsite services to install and configure physical devices as standard. If you need this capability, please speak to your account manager.
Can I use your self-service portal with my existing Teams Phone service?
Yes you can. You can use our number inventory and user management features with you existing Teams Phone service, we sell that as a separate product called Orto.