Council Consolidates Management Of 5 Tenants Into A Single Pane Of Glass
And Cut Provisioning Tickets By 50%
From Siloed Tenants to Consolidated Teams User Management In a Single Pane Of Glass
Key challenges:
Managing 5 Microsoft Teams environments in silos
Time-intensive provisioning draining IT resource
Lack of standardisation across tenants
The results:
5 Tenants managed through a single pane of glass
Significantly reduced provisioning time
50% Reduction in provisioning tickets
What The Customer Said
Overall, I couldn’t fault them, Support have always responded quickly and accurately and the product itself has taken a weight off my teams shoulders in a very busy project.
The Orto product has allowed us to completely streamline the Teams Phone System provisioning process for around 3500 users, saving myself and my colleagues a lot of time.
Callroute as a company have a great support response and are also very open with sharing upcoming features and taking in feature requests.
Elliot
ICT Network Support Officer in UK
The Issues They Were Facing
Operational Inefficiency
Managing multiple Teams tenants required constant switching between TACs, creating unnecessary admin overhead and slowing down day-to-day operations.
Limited Visibility and Control
Disparate tenants made it difficult to maintain a clear, consolidated view of users, numbers, and configurations, reducing oversight and control.
Lack Of Standardization
Fragmented management across five Teams tenants, requiring constant TAC switching and resulting in inconsistent control of users, numbers, and policies.
How Callroute Solved The Issues
Centralized Multi-Tenant Management
By connecting all Microsoft Teams tenants into a single interface, the team no longer needed to move between multiple Teams Admin Centres to complete tasks. This enables them to:
Provision across tenants from one place
Complete changes in seconds
Reduce repetitive cross-browser admin work
Visibility & Control
Callroute provides a unified view of all their Teams tenants within one single pane of glass. This means they can:
View all users and numbers across all tenants
Monitor and manage changes across tenants simultaneously
Maintain central governance across all tenants
Standardization Across Tenants With Personas
By implementing user personas, it enabled the council to apply consistent configurations based on job roles, ensuring every user is set up correctly and reducing inconsistencies. This enables them to:
Standardise user setups across every tenant
Reduced configuration errors and manual effort
Faster onboarding and change management
The Results
A Single Pane of Glass To Manage 5 Teams Tenants
All five Microsoft Teams environments are now centrally managed through one unified interface, eliminating the need to switch between multiple Teams Admin Centres and removing duplicated processes entirely.
50% Reduction in Provisioning Tickets
By standardising provisioning and reducing manual configuration across tenants, errors have been significantly reduced—cutting Teams Phone-related support tickets by half and lowering the burden on IT.
Consistent Governance Through Standardisation
User personas and centralised policy control have enabled consistent configurations across all tenants, improving governance, reducing risk, and delivering a more uniform user experience.
Significant Time Savings in Daily Provisioning
Provisioning tasks that previously required manual effort across multiple environments are now completed in seconds from a single platform—freeing up IT resource to focus on higher-value initiatives.
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