Microsoft Teams calling

This Is The Remedy For Your Microsoft Teams Calling Headache 

When it comes to Microsoft Teams Calling, there are too many options to choose from. 

That’s the feedback from almost every business with multiple locations and/or thousands of users with inherited phone system technology. 

Yes, the perfect scenario is that you move all your VoIP and PBX elements into the Teams ecosystem. But, sometimes, it’s not that simple. 

We’re talking about the Avaya PBXs that keep on going, the Webex Calling environments from your last acquisition, and of course, everybody wants to use Teams Phone because it’s on-brand. 

It already sounds complex. And that’s because it is. If managing Microsoft Teams Calling was easy, some of us would be out of a job.  

So how about we make your job that little bit easier? 

Wouldn’t it be nice if you had a centralized environment (a single pane of glass, if you will) where you could bring all your calling options together and play around as you wish? 

By play around, we’re talking one-click deployment, automatic failover, and auto-provisioning

Have a look at what your (Microsoft Teams Calling) life could look like: 

Connect any carrier to Microsoft Teams 

Integrate Microsoft Teams to any operator using Callroute’s self-service portal. 

Choose from the following: 

  • Bring your own SBC 
  • On-premises PBX 
  • Operator Connect 
  • Direct Routing 
  • Cloud telephony platforms 
  • Unified communications platforms 

Businesses like Lavazza and Penguin Random House use Callroute to connect Microsoft Teams, Webex, and Avaya, enabling them to make more on-net calls and have lower telephone bills. 

On average, Callroute customers save 40% on their annual calling bill. Then there’s the saving of a costly migration too. Often, to achieve such savings, businesses must invest time and people into the planning of a complex migration between carriers. 

While the cost savings are eventually realized, the time to achieve your return on investment is exaggerated when compared to connecting your platforms in Callroute. 

When your carriers are connected, you can move users between phone systems while retaining their original phone number.  

Our full list of supported cloud vendors includes: 

  • Microsoft Teams 
  • Webex 
  • Anywhere 365 
  • Enghouse Interactive 
  • Genesys 
  • Netcall 
  • Cisco CUCM 
  • Avaya IP Office 
  • Mitel 
  • Generic SIP 
  • Gamma UK 
  • BT UK 
  • Coolwave 
  • Peoplefone 
  • SipCall 
  • Sinch 
  • ConnexAI 
  • Bandwidth 
  • 6 Degrees 
  • Node 4 
  • Net2Phone 
  • WebSIA 
  • SIPPALs 
     

“Callroute has enabled us to significantly accelerate the deployment of Microsoft Teams telephony projects and simplify user migration from traditional telephony environments. Partnering with Callroute has enabled us to really differentiate our offering in the market.” 

David Smith, Dynamic Networks Group 

Connect any country to Microsoft Teams 

It’s not just multiple phone systems through inherited businesses and legacy migrations that cause a pain in the neck when it comes to Microsoft Teams Calling. 

When you have global locations, some vendors don’t offer localization of their phone services. 

It’s not uncommon for a single business to have BT for voice in its London office, Verizon in its New York office, and Telstra in its Sydney office. 

In fact, that’s probably playing it down slightly. 

Take the example of a business with 10 locations all over the world. It might have BT in its London office, Cisco on-premises equipment throughout its Africa satellite offices, and Webex and Microsoft Teams across Europe, Asia, and Australia.  

When Melanie, who heads up the sales team for the UK, goes on secondment to the USA, she needs to keep her UK phone number to stay in touch with her UK clients. 

Instead of giving them her new US phone number, her Teams admin connects the current and new platform so she can take her number with her. 

If you needed to, you could have any carrier’s phone number in use as your Microsoft Teams phone number anywhere in the world. 

Use any carrier in any country for Microsoft Teams Calling

What about places like China, where it’s typically harder to deploy cloud services and connect telephony to Teams? 

We’re not saving we’ve fixed that problem. Local legislation and governance are still an issue. But, using SBCs and Callroute’s own proprietary technology, you can now connect carriers in the Middle East and other tricky locations like Switzerland.  

If you’ve got multiple phone systems across multiple locations, Callroute makes them work together without the complex setup and extra costs. 

Complete management of Microsoft Teams Calling 

In our self-service portal, you get access to a full suite of Microsoft Teams Calling functionality. 

Unlike phone system platforms of old, there’s no deep infrastructure and you don’t need to spend weeks revising to get a certification before you can start your first configuration. 

Here’s a taster of what you can do inside the Callroute portal… 

1 – Connect platforms 

If you need to use Webex Calling as your outbound telephony option, even when you use Microsoft Teams for meetings and chat, you just need to choose the relevant location and select Webex. 

It’s as simple as that. 

Using the self-service portal, you push the buttons and Callroute does the work in the background. 

Connect external platforms to Microsoft Teams Calling

When connected, you can manage your PSTN connection, add more Webex Calling tenants, more carriers, and customize your phone services and users. 

2 – Manage PSTN connections 

Once you’ve connected your phone services to Callroute, you have a wealth of management options. 

From assigning phone numbers, configuring policies, and adding new users, everything can be done in the same place.  

Your outbound PSTN can be any of your numbers from any of your carriers. No longer must you be dependent on what’s available on a local PBX or what you can glue together with a third-party integration. 

3 – Configure users 

When you’ve added your phone numbers and platforms to Callroute, you can then save time and money on new and existing provisioning tasks. 

When someone new starts, you’ve got to assign their phone number, Microsoft license, give them access to channels, add them to a queue, and all sorts of menial tasks. 

What if you could assign a persona to a new user and everything got added automatically? 

With Callroute, you can. 

So, the next time a new user starts, if your Azure AD attribute is up to date, there’s nothing to configure. Your templated user personas pull from Azure AD and create everything that user needs. 

The same is true when someone changes their role or location, you can put your feet up after you’ve assigned them a new role.  

Instead of spending hours on fiddly changes, one update triggers all the changes to policies and access.  

In the event you need to change the type of access an entire persona has, you can do so using our personal migration tool.  

Callroute's persona migration tool speeds up moves, adds, and changes

Losing time to menial provisioning tasks is a thing of the past. 

4 – Add phone numbers 

The final step of the process is to assign your new user(s) a phone number.  

Again, in just a few clicks, you can choose which phone number any user in any location uses. As long as your carriers and phone systems are connected in Callroute, you choose the relevant location, and they get a new number. 

This might be from Operator Connect, Direct Routing, or any carrier you’ve connected to Callroute. 

How to get started 

The first thing you need to do is connect all your carriers to Callroute. 

When you do this, you unlock a variety of options for your Microsoft Teams Calling deployment. 

Be it in-country, out-of-country, Microsoft, Avaya, Webex, or anything you might have on-premises, there’s no longer a need to keep everything in its own box (or cloud). 

Moving to Callroute is as simple as signing up, adding your platforms, and configuring your users. 

Fed up with your Teams Calling headache? Book your personalized demo here

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Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.