Service Integrations

Connect your phone numbers to the service of your choice in minutes

Connect and simplify your telephony

Callroute offers a simple and effective solution that integrates the PSTN with popular UCaaS and CCaaS platform in minutes via a self serve platform. We also support integration with legacy equipment such PBX, analogue end points or SIP phones. All from the cloud.

Platforms we support

We currently support Microsoft Teams, Cisco Webex, SIP Trunks and Genesys CloudCX contact centrewith more coming soon!

Integrate In Minutes
Microsoft Teams

Microsoft
Teams

Callroute offers unique Direct Routing technology

Cisco Webex

Cisco
Webex

Integrate external PSTN calling with Cisco Webex

Genesys Cloud CX

Genesys CloudCX

Contact centre PSTN integration.  Enhance agent call quality

SIP Trunks

SIP
Trunks

Connect your PBX or legacy equipment with Callroute SIP Trunks

Callroute Portal User

Once you've registered for the Callroute portal one of the first tasks is to add a service.  A service being a connection to platforms such as Microsoft Teams or just a simple SIP trunk. The Callroute self service portal will step you through the process and take just a few minutes.

Top Tip!  Manage user migration from traditional PBX telephony to UCaaS platforms in a few clicks.  It's as simple as reassigning a phone number.

FAQs

Number assignment is via the "numbers" section in the Callroute portal.  Select the telephone number and press configure to assign the number.

Currently this is only available by contacting our support team.

Assignment and reassignment of telephone numbers only takes a few seconds.

Yes, Callroute is evolving and more services are planned.  If you have a specific requirement please contact us to discuss.

Full release (availability in self service portal) is pending, however this feature can be enabled on request.  Please contact us to discuss.

Note:  We would encourage customers to use the PSTN provided by Callroute where possible so that the maximum level of call quality can be delivered.

Steps to making a call

Connect your phone numbers to a service in minutes

Step 1

Add a service

Select the service you wish to integrate with and follow the step by step process

Step 2

Assign your number

Assign your telephone numbers to the service of your choice.  Mix and match assignments across services if you like.

Step 3

Make a call

Test the service by making a call and experience the superior call quality of Callroute.