Grow Your Business With Microsoft Teams Phone
Bring your chats, meetings, calls, and contact centre together with one powerful app, on your PC and mobile.
Smart, Scalable, and Customer-Focused.
The Phone System Your Business Needs
You need a phone system that wows your customers and fuels business growth. Our Teams Phone System gives you an unfair edge with automated call routing, CRM integration, and powerful reporting. Plus, call recording helps you refine customer service, enhance interactions, and stay ahead.
Your PC, Your Phone, All-In-One
Ditch the desk phone, take your business calls anywhere on laptop, PC, or mobile and deliver better customer service.
Automate Call Answering With auto Attendants
Enhance customer service with intelligent auto attendants, that route your customers to the right people instantly.
Improve Customer Service With Call Recording
Elevate customer service with call recording and AI sentiment analysis, unlock insights and continuously improve every interaction.
Take Your Business Wherever You Go
With Microsoft Teams and Callroute, your business phone numbers go wherever you do. Whether on a train or abroad, stay connected and reach your customers, as long as you have internet or a phone signal, you’re in business.
Packed With Calling Features Your Business Needs
Your Business Phone Number
Turn Teams into your business phone and get calls to your number with voicemail, group calls and simultaneous ring.
Any Device Is Your Business Phone
Install Microsoft Teams on your PC, laptop, tablet, and mobile to transform it into your business phone system.
Chat With Your Customers
Initiate chats with customers on Teams to strengthen relationships, enhance support, and speed up decision-making.
Meet With Your Clients
Host business meetings with HD voice, video, screen sharing, recording, and transcription to win business faster.
Direct Customers To The Experts
Create intelligent auto attendants that instantly route customers to the right people based on their query.
Keep Customer Place In Queue
Enhance customer experience during busy times with automatic call backs when they reach the top of the queue.
Contact Centre Features Included
Connect customers to available agents while allowing agents to opt out of queues when busy.
Record Calls For Compliance
Record business calls for training and compliance, storing them as long as legally required.
Use Your Existing Numbers
Keep your existing business numbers, ensuring customers reach you without disruption. We handle the entire transfer, so you don’t have to worry.
No Setup Required By You
No need to be a Teams expert. All the setup, configuration and migration is done for you, so you can focus on running your business.
Keep Control Of Your Costs
Log in to the customer portal to view call history and track spending, keeping your business call costs in check at all times.
Fully Managed On Your Behalf
You don’t need to hire anyone to manage your phone system. With our Teams solution, everything is professionally handled for you.
Microsoft Teams Is The Last Phone System You'll Ever Buy
Teams is an evergreen phone system that never goes out of date.
When you invest in Teams Phone, it becomes your phone system for life.
As features evolve, you’ll benefit automatically, and as your trusted partner, we’re here to help you make the most of them.
You’ll talk to us about what you need from a business phone system and this will be designed to meet your requirements.
Your Teams Phone system will be built and configured to your specification in your Microsoft 365 tenant for you.
You’ll get preview access to your Teams Phone solution so you can test it meets your needs before it goes live.
Nominate a day to go live and all your business numbers will be moved over and you’ll begin to use Teams Phone for real.
Never worry about managing your Teams Phone system. All settings and functions are monitored and managed for you with UK based support.
As your business grows and evolves, so will your Teams Phone needs. As your trusted partner, we’ll adjust and scale your system to meet your requirements, no need to migrate again.
Get Support When You Need It
Business isn’t just 9 to 5, it is 24/7, 365 days a year. You need a phone system and provider that is always online. Even with 99.999% uptime, incidents happen but you will always have the support you need anytime, day or night.
Cheaper Phone Bills
When you make a phone call, it is routed across the most cost efficient network based on your business number and destination. This ensures you never overpay on call charges, giving you more to invest elsewhere.
One Inclusive Monthly Price
Know exactly what you are paying for phone calls each month. Number rental, call minutes, and managed service fees are included in a simple per user per month subscription, helping you budget effectively.
Choose the Teams Phone Plan that Best suits you
Teams Phone Professional
For small to medium sized businesses who need enterprise phone system features and support without the expense.
- 24 x 7 critical business support
- Auto attendants & call queues
- 1 x UK direct dial number per user
- Call recording with 12-month retention
- Perfect for businesses of 6 users or more
- Share unused minutes between busier users
- 1,000 UK domestic & mobile minutes per user
- Full setup, configuration, and ongoing management
- Real time access to call detail records & usage trends
Teams Phone Advanced
For large businesses who need the flexibility of self-service management and integration to other phone systems.
- Perfect for 25 users or more
- 24 x 7 critical business support
- Auto attendants and call queues
- 1 x UK direct dial number per user
- Integration with other phone systems
- Phone number inventory management
- 300 UK domestic & mobile minutes per user
- Self-service portal for moves, adds, & changes
- Full setup, configuration, & ongoing management
Get More From Your Microsoft Teams Phone Service Provider
No need to scour the internet for Teams Phone add-ons – everything you need is right here with us.
Contact Center
Create enhanced customer experiences across voice, social, web, and email with our AI-assisted Teams Contact Center.
Call Recording
Stay compliant with your regulations or enhance your customer service training with our Teams certified recording solution.
Call Analytics
Control your costs, report on employee productivity, and extract the most value out of your Teams calling experience.
SIP Connect
Seamlessly connect your on-premises SIP phones, intercoms, fax devices, or PBX to the cloud and Microsoft Teams with our SIP Connect solution.
SIP Trunking
For a straightforward, cost-effective SIP trunking service with two-way calling in over 70 countries, our SIP trunk service is compatible with any voice gateway.
Self-Service Administration
For ultimate self-service flexibility, take charge of your Teams Phone user management with our easy-to-use admin portal, designed for effortless usability.
Your Questions, Answered
A business relationship is built on trust and transparency. Here is what you need to know before signing up.
Are there any hidden costs in your pricing?
The price you see is the total price you pay once your service is fully set up and operational. However, there are a few unavoidable, one-off setup fees, which include:
- Number Porting Fee: This is a fee charged by your current phone provider to transfer your phone numbers to us. The cost varies depending on your provider, but we’ll inform you of the exact amount. Typically, this is around £50.
- Teams Phone License: Your Microsoft 365 and Teams subscription must include a Microsoft Teams Phone License. If it doesn’t, you’ll need to purchase one for each user to enable this feature.
The only other costs are variable and depend on your calling requirements. Calls to shared cost numbers, premium rate numbers, or international destinations are not included in your plan. These calls will be charged per minute based on our standard rate card for such calls.
What's included with free setup?
We will handle all the technical setup required to enable Microsoft Teams Phone, ensuring it meets your business’ functional needs. This includes assigning Teams phone numbers to your users, configuring your main office line with an auto attendant, and setting up a call queue.
Additionally, we will manage the entire process of porting your numbers and ensure the service is fully operational upon completion.
Please note that more complex setup requirements may incur additional charges. This applies to scenarios such as contact center functionality, integration with existing systems, or more customised, non-standard configurations.
Rest assured, we will work closely with you to fully understand your needs upfront, so everything is clear and agreed upon before you begin. You’ll know exactly what to expect every step of the way.
How long do I have to wait until I can use Teams Phone?
You can start using Teams Phone immediately if all the pre-requisites are in place. We’ll provide you with temporary numbers so you can familiarise yourself with the system, test its functionality, and ensure everything works smoothly. This preparation ensures that you and your team are fully ready for the go-live day.
When you’re ready, we’ll coordinate with your current provider to arrange a port date for transferring your business numbers to Teams. The porting process typically takes between 48 hours and two weeks. You’ll be notified of the date and time well in advance to help you plan. If the proposed date isn’t convenient, you’ll have the option to request a reschedule.
Can I still use a desk phone if I really want to?
Yes, Teams Phone supports a range of certified devices that provide a seamless and native calling experience. For example, we can supply the Audiocodes C455HD Teams Phone, which delivers professional-grade phone features, hands-free capability, and optional expansion modules for speed dials.
There are also other certified devices available from different manufacturers to suit various needs and preferences. Alternatively, you can continue using your PC as your Teams Phone for maximum flexibility.
Is there any training on how to use Teams Phone included?
Microsoft Teams offers an excellent library of bitesize “how-to” videos that you and your team can easily access. The Teams user interface is highly intuitive and straightforward, so we’re confident you won’t require extensive training to get started.
However, if you’re ever unsure about a particular feature, our support team will be more than happy to guide you through it with a “show and tell” approach to ensure you’re fully comfortable using the platform.
What calls are included in my calling minutes?
Shared Minutes: These minutes are shared across all users. Once the collectively allocated minutes are used up, any additional usage will be charged at the standard call rate.
Per User Minutes: These are allocated on a per-user basis but pooled together for all users. For example, if your plan offers 1,000 minutes per user and you have five users, you have a total of 5,000 shared minutes. If one user consumes 4,500 minutes and another uses 500 minutes, you’re still within your plan, and no extra charges will apply.
Inclusive Minutes: Inclusive minutes cover calls to UK mainland geographic and mobile numbers. However, calls to shared cost numbers (08*), premium rate numbers (09*), directory services (118*), or international destinations are not included and will be charged separately.
What happens if I need to make a change to Teams Phone?
If you need to make any changes to your Teams Phone service, our managed services team will handle everything for you. Simply let us know what you need, and we’ll take care of it. There’s no need to worry about technical complexities—focus on running your business with confidence, knowing we’ve got your back.