Integrate Microsoft Teams Phone with Your Existing Phone Systems
Seamlessly connect your Teams users to the PSTN and existing phone systems for a fully unified calling experience.
Connect All Your Phone Systems For A Single Calling Experience
Teams Phone is perfect for information workers and customer service, but what about your intercoms, tannoy, fax, and other analog devices that keep your business running? With Callroute + Teams Phone, you can seamlessly connect them all and share a single calling plan for maximum efficiency.
Consolidate Your Phone Lines
With Callroute, you can use a single SIP trunk shared across all your phone systems, including Teams, for maximum efficiency.
Connect Any SIP Device To The Cloud
Connect any SIP device or phone system to Callroute to route calls seamlessly between the PSTN, Teams, and other systems.
Deploy Teams Direct Routing
Deploy Teams Direct Routing in minutes and empower your Teams users to make phone calls directly from the cloud.
Manage Your Phone Numbers And Users Using Our Self-Service Portal
Enjoy the benefits of a single service provider without relying on them for changes. With our intuitive self-service portal, you can manage numbers, track call costs, and enable Teams Phone users, no experience needed.
Built For Automonous Phone Management
Single Service Provider & Bill
Move all your existing business phone numbers to Callroute with no disruption to your customers and employees.
Bring Your Own Carrier
Stuck in a service provider contract? No problem, connect your existing provider to Callroute instead.
Connect Your SIP Devices
Connect any SIP device to the PSTN and Teams with Callroute, no additional hardware needed.
Manage Your Phone Numbers
Organise phone numbers, track usage, and assign them to users and devices effortlessly with our self-service portal.
Enable Teams Phone For Users
Quickly find users, assign phone numbers, and enable Teams Phone on their accounts with just one click.
Assign Teams User Policies
Create custom calling profiles for users and deploy them as a package for a tailored calling experience.
Keep Track Of Call Costs
Manage your call costs with detailed reports that break down expenses per call and help you identify usage trends.
Role Based Administration
Distribute Teams Phone management across your team with granular role-based permissions for seamless administration.
Integrate Teams Phone Into Your Business Seamlessly
Use Callroute as your phone service provider to unify Microsoft Teams and your existing phone systems, all sharing the same PSTN service.
- Consolidate your PSTN connections into one.
- Route your numbers to users on any phone system.
- Move users to Teams in minutes.
- Call between connected systems without PSTN breakout.
Multi-Line For Teams
Assign multiple inbound numbers to a single Teams user, enabling them to receive calls from different numbers directly in their Teams client.
Automated Failover
Ensure uninterrupted communication by automatically forwarding calls to another phone service, like mobile, if one of your phone systems encounters issues.
Unassigned Number Routing
Set a default route for unused phone numbers to direct calls to an answering service, ensuring you never miss a business opportunity.
Bring Your Own Carrier
If you can’t switch from your current phone provider, bring them with you and still enjoy all the benefits Callroute has to offer.
SIP Registration
Register any SIP device directly with Callroute, assign a number, and activate calling, perfect for common area phones, intercoms, faxes, and pagers.
SIP Connect
Seamlessly connect your existing PBXs and contact centre servers to Callroute, integrating them with Teams Phone for effortless call transfers.
Call Recording
Enhance customer service and agent training with call recording for external calls across all connected devices and users.
Teams Go Mobile
Take your business landline numbers mobile. Make and receive calls using your native mobile dial pad without the Teams app or data signal.
Deploy Direct Routing For Microsoft Teams In Minutes
Connect to the PSTN in minutes, not days, with our automated deployment tool for Microsoft Teams Direct Routing.
- Deploy directly from your web browser.
- Zero-touch, fully automated deployment.
- Ready to call in less than 5 minutes.
- Manage and assign your phone numbers.
Take Control Of Your Teams Phone User Management
Minimise administration effort and training needs with our intuitive, user-friendly portal, making Teams Phone management simple for everyone.
- Assign and unassign phone numbers with one click.
- Apply Teams user policies as pre-defined packages.
- Organise phone numbers into categories and locations.
- Track user configuration changes and enforce standards.
Bring Your Contact Centre To Teams Phone
Enhance customer service with omnichannel contact centres that integrate web chat, social, SMS, WhatsApp, email, and voice into Teams, creating the ultimate agent desktop experience.
- Fully certified for Teams using the extend model.
- Uses Teams for call processing, enhancing call quality.
- Create custom call flows in your Power Automate.
- Detailed reporting using Microsoft Power Bi
Make Your Teams Fixed Line Mobile Without 5G
Make and receive calls on your Microsoft Teams fixed line number directly from your mobile. No Teams app or strong 5G signal required.
- Uses your existing Teams phone number.
- Uses your mobile's native dialler.
- Maintain caller ID whether you're on Teams or mobile.
- Instant activation with e-SIM direct from your Teams app.
Choose the Teams Phone Plan that Best suits you
Teams Phone Advanced
For large businesses who need the flexibility of integrations and autonomy to manage their phone systems themselves.
- Minimum of 25 active users
- 1 x UK Local phone number per active user
- 1 x Resource account number per 10 active users
- 300 UK domestic & mobile minutes per user (pooled)
- Microsoft Teams Direct Routing as a Service
- Configuration and user migration included
- Easy self-service user management
- Reporting and cost analytics
- Phone number inventory management
- SIP Connect enabled*
- Bring your own carrier**
- Fully managed service available***
Pricing Discount Table
| Number of Users | Cost Per User |
|---|---|
|
25 – 100 |
£3.95 per month |
|
100 – 230 |
£3.45 per month |
|
230 – 550 |
£2.95 per month |
|
550 – 1,100 |
£2.65 per month |
|
1,100 – 2,100 |
£2.50 per month |
|
2,100 – 5,000 |
£2.35 per month |
|
5,000+ |
£2.15 per month |
* SIP connect feature is unlocked, additional charges per channel for each SIP connection will apply.
** Bring your own carrier is an available option should you need to use your existing provider. One time setup fees may apply.
*** If you would like to add a fully managed service to this product where all changes are done on your behalf, this is available at additional cost.
Get More From Your Microsoft Teams Phone Service Provider
No need to scour the internet for Teams Phone add-ons – everything you need is right here with us.
Contact Centre
Create enhanced customer experiences across voice, social, web, and email with our AI-assisted Teams Contact Centre.
Call Recording
Stay compliant with your regulations or enhance your customer service training with our Teams certified recording solution.
Call Analytics
Control your costs, report on employee productivity, and extract the most value out of your Teams calling experience.
SIP Connect
Seamlessly connect your on-premises SIP phones, intercoms, fax devices, or PBX to the cloud and Microsoft Teams with our SIP Connect solution.
SIP Trunking
For a straightforward, cost-effective SIP trunking service with two-way calling in over 70 countries, our SIP trunk service is compatible with any voice gateway.
Self-Service Administration
For ultimate self-service flexibility, take charge of your Teams Phone user management with our easy-to-use admin portal, designed for effortless usability.
Your Questions, Answered
A business relationship is built on trust and transparency. Here is what you need to know before signing up.
What setup costs are there?
In order to use Teams Phone you need to ensure that you have the required licences from Microsoft. If you have purchased Microsoft 365 E5 with Microsoft Teams Enterprise (or legacy E5), then you have all the required licences you need. All other Microsoft Teams licenced users will need the Teams Phone Standard add-on licence. You can purchase these directly from Microsoft or your CSP.
There may be other one time charges due should you wish to port your numbers to us or connect your carrier to our platform instead of using our calling plans. These costs are variable depending on your circumstances, so please contact us to discuss them.
How do I bring my own carrier?
We have a library of over 30 different connection profiles to other carriers around the world. It may be that your carrier is one of them. Check out the list of carriers that are currently supported.
If your carrier is not on the list, we can add them with your support. Our standard carrier connectivity for BYOC is over the top (internet). If your carrier supports SIP connectivity over the internet, TLS (preferred), UDP, or SIP registration we are able to connect to them.
Should your carrier not support internet based connectivity and require private MPLS, then this will need to be established first. In this case there may be additional charges applied to your plan to support this.
When connecting a new carrier we require a demo / test trunk so that we can validate the connection before enabling you. You will need to provide this. Once testing and validation have completed you’ll be able to connect your production SIP trunks to Callroute and begin using the service.
What countries do you support calling in?
We support the UK for full PSTN replacement services. This means local, non-geographic, freephone, shared cost, premium rate, local service, and emergency services calling. We support international 2-way calling in over 76 different countries. If you require an international direct dial number, the cost of this number and associated call charges will apply.
We support bring your own carrier globally, so if you require local PSTN replacement services in your home country, you can connect your local carrier to us instead.
How does SIP Connect work?
SIP Connect is our multi-use SIP trunk gateway that enables you to register your SIP phones, PBXs like Cisco Call Manager, and other phone devices to Callroute. In the self-service portal you’ll be able to create a SIP trunk on the platform that you can use to connect your downstream device to.
We support TLS, UDP, and SIP registration trunks. Connectivity is provided over the internet, so your device must be accessible from the internet either directly if its an SBC, or through a NAT enabled firewall.
The cost for SIP connect is charged on a per-channel basis. A channel is classified as an active phone call. For SIP phones the max channel count is one. For PBX platforms, the minimum channel amount is five.
What devices can I connect with SIP Connect?
You can connect any standard SIP device to SIP Connect that doesn’t have proprietary firmware installed. Some PBX vendors like Cisco install firmware on their devices that lock it into their platform. If you want to reuse these types of phones, you’ll need to contact the vendor to enquire if they have alternative firmware that unlocks the device to be used with other systems. If such firmware is available there will likely be a cost associated to it.
When connected to SIP Connect these devices will operate like a simple landline with dial in and out capabilities. There are no PBX features like multi-party calls, voicemail, or directory search capabilities. If you need this capability, we recommend you upgrade to a certified Teams phone instead.
What's included with your Teams setup and migration?
We will configure your auto attendants, call queues, and user phone settings such as number assignment and call forwarding options. We will manage the porting of your numbers from your old carrier to us and ensure Teams Phone is working how you need it.
All configuration is performed remotely. We don’t provide onsite services to install and configure physical devices as standard. If you need this capability, please speak to your account manager.
Can I use your self-service portal with my existing Teams Phone service?
Yes you can. You can use our number inventory and user management features with you existing Teams Phone service, we sell that as a separate product called Orto.