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What Microsoft User Licenses are required for Callroute?

For each user in your organisation to enjoy Callroute with Microsoft Teams, you will need to ensure each user has the required Microsoft License Type

Depending on the type of Microsoft plan your organisation uses, you will need the following licenses for each User that is enabled for Callroute with Microsoft Teams

  • Microsoft Small Business Plans
    Business Premium, Business Standard, Business Basic
    Each Business Plan User will need a Microsoft 365 Business Voice without a Calling Plan add-on license.

  • Microsoft Enterprise License Plans
    Enterprise License Plan (F1, F3, E1, E3, E5)
    Each Enterprise Plan User will need a Phone System add-on license, except E5 plans where the phone system license is already included.

  • Microsoft Education License Plans
    Education License Plan (A1, A3, A5)
    Each Education Plan User will need a Phone System add-on license, except A5 plans where the phone system license is already included.

Check out our simple guide to help you identify the Microsoft licences you need to get started with Callroute Direct Routing.