How Does Callroute Microsoft Teams Provisioning Work?
To connect Callroute with your Microsoft tenancy, several different elements must be provisioned to allow calls to flow between Teams and the Callroute infrastructure. This article explains what these elements are and why they are necessary. Removing the Callroute integration is also outlined within this article. As a guide the provisioning process typically takes between…
Read MoreHow to create an Office 365 Service Account for Callroute
To add Callroute to your Microsoft Teams setup, you may wish to create a Service Account. Here’s how to create a Service Account and allocate the required permissions. A service account provides an efficient way to connect Microsoft Teams and Callroute. The configuration and management tasks carried out from the Callroute portal will use the…
Read MoreWhy do I need an unassigned Microsoft 365 or Office 365 user license?
During the initial setup of the Microsoft Teams Service with Callroute, you will need one unassigned Microsoft 365 license. An unassigned Microsoft 365 license is required to complete the setup process. More details on on the steps are contained within the Microsoft Direct Routing setup guide Callroute use the unassigned license to activate the domain name…
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