What does Outbound CLI mean?

When you click on a User Details within Microsoft Teams Service, you see an option for Outbound CLI The Outbound CLI is the number that is displayed to the Called party. When you dial an external number from Microsoft Teams using Callroute, the number that is displayed will be the one that has been selected…

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Callroute for Microsoft Teams Requirements

To add the Callroute Service to Microsoft Teams, you need to ensure you have met the following requirements first You will need to check that you have: A login to your Office 365 account with Admin rightsThis login is used by the Callroute automated setup wizard to configure your Office 365 account to use Microsoft…

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Failed to find an appropriate license when configuring Microsoft Teams

When you configure the Microsoft Teams Service in Callroute, you receive an error trying to find a license Before you can add the Microsoft Teams Service to Callroute, you must ensure you have at least one unassigned Microsoft 365 or Office 365 user license that includes Microsoft Teams + Skype for Business Plan 2.The following…

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What Microsoft User Licenses are required for Callroute?

For each user in your organisation to enjoy Callroute with Microsoft Teams, you will need to ensure each user has the required Microsoft License Type Depending on the type of Microsoft plan your organisation uses, you will need the following licenses for each User that is enabled for Callroute with Microsoft Teams Microsoft Small Business…

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Why do I need an unassigned Microsoft 365 or Office 365 user license?

During the initial setup of the Microsoft Teams Service with Callroute, you will need one unassigned Microsoft 365 license. An unassigned Microsoft 365 license is required to complete the setup process.  More details on on the steps are contained within the Microsoft Direct Routing setup guide  Callroute use the unassigned license to activate the domain name…

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What do the User states mean in Microsoft Teams

When you view the list of Users within the Microsoft Teams Service, each User has a status. Each User that you can configure to use Callroute for Microsoft Teams has a Status, these are as follows: Inactive – The User has all the required licenses in Microsoft Teams and can be configured to use Callroute Active…

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Callroute for Microsoft Teams Setup

Before you can use Callroute with Microsoft Teams, you will need: A login to your Office 365 account with Admin rights – more information A Microsoft Phone System licence add-on (or E5 licence) for each user of the service – more information One unassigned Microsoft 365 or Office 365 user license that includes Microsoft Teams…

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Microsoft Teams Reporting

How to access call quality reports in Microsoft Power BI for Teams. Microsoft Power BI enables you to access reporting information from Teams by connecting directly to the Call Quality Dashboard (CQD) data.  In this article we go through importing Power BI templates that will connect to CQD data. 1. Download the templates from here.…

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