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Why do I need an unassigned Microsoft 365 or Office 365 user license?

During the initial setup of the Microsoft Teams Service with Callroute, you will need one unassigned Microsoft 365 license.

An unassigned Microsoft 365 license is required to complete the setup process.  More details on on the steps are contained within the Microsoft Direct Routing setup guide 

Callroute use the unassigned license to activate the domain name that is used for the Microsoft Teams Service. The license can be removed 24 hours after the domain has been activated.

Discover our latest Direct Routing insights and Microsoft Teams tips at www.callroute.com/blog/.