Hello. How can we help you?
< All Topics

Release notes: 13 July 2022

Callroute’s technology team are working hard to continue to bring new features, enhancements, bug fixes and performance improvements to our Unified Communications as a Service (UCaaS) platform, to continually improve your experience.


OAuth 2.0 migration

We have migrated Callroute’s authentication system to a new OAuth 2.0 solution. This is a significant enabler for numerous future features, but does not impact your day to day use of the portal.

Multi Factor Authentication (MFA)

Enhance your account’s security today by enabling this from your user profile’s security settings tab. See Multi Factor Authentication for more information.

Role-Based Access Control (RBAC)

While Callroute’s underlying architecture has always been built upon fine-grained access control with emphasis on the ‘principal of least privilege’, these have not so far been collated into practical, user-friendly roles. Furthermore, until now, these roles have not been customisable per company.

With this release comes the ability for admin users to configure custom, fine-grained access control roles within their own Callroute tenant. See What is Role-Based Access Control for more information.

Number management

The Numbers tab on the portal has been improved to make things simpler to understand, and more consistent with the rest of the portal.

There are now just two status values available:

  • Active: numbers which have an inbound assignment present;
  • Inactive: numbers which do not have an inbound assignment present.

Clickable quick-filter ‘chips’, showing the count per status, are available at the top of the page. Click these to very quickly show only the relevant numbers. The existing filters have also been streamlined, with only the status filter and number type filter available.

The search bar is still present, on the right hand side of the screen, much like the Microsoft Teams service user page.

Microsoft Teams provisioning requirements

Historically, Callroute required a Microsoft account with Global Administrator privileges for the initial provisioning step. This has now been fine-grained to require just a few specific roles. Please see Callroute Microsoft Teams Requirements for more information.

Microsoft Teams health checker improvements

Callroute’s Microsoft integration health checker has been improved to be more visible and to highlight issues at a more specific level.

Microsoft Teams user sync

By default, only licensed users will now be synced from Microsoft Teams. If however you wish to include all users, this can be toggled via the new ‘Sync settings’ popup within the Microsoft Teams user listing page.

Deletion prevention

For critical ‘destructive’ actions, such as deleting a service integration, there is an extra verification step required before the action will be completed.

Also, by default, only users with the Company Super User role are able to delete service integrations. This can be customised from the access control tab in the admin section of the portal.

Reporting improvements

The call data reports used to show 3 months worth of data on first load. The default is now to show the latest 7 days.

UI and other enhancements

  • All ‘chips’ are now clickable quick-filters, throughout the site.
  • Easier access to your user profile via the icon in the top right corner.
  • Where a user does not have permission to access a given feature, the relevant button will be greyed out, with a tooltip indicating the reason the feature is unavailable.
  • A new ‘Add a service’ button has been added in a more prominent location on the dashboard, to assist with new users getting started with the portal.
  • Improvements to company and user profile management.
  • Miscellaneous minor bug fixes and performance improvements.