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Failed to find an appropriate license when adding the Microsoft Teams service

When you add the Microsoft Teams Service in Callroute, you receive an error trying to find a license

Microsoft Teams error screenshot

Before you can add the Microsoft Teams Service to Callroute, you must ensure you have at least one unassigned Microsoft 365 or Office 365 user license that includes Microsoft Teams + Skype for Business Plan 2. The following license types can be used:

  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium
  • Office 365 E1 (or A1, G1 or F1 equivalent)
  • Office 365 E3 (or A3, G3 or F3 equivalent)
  • Office 365 E5 (or A5, G5 or F5 equivalent)

When the Microsoft Teams service is initially configured, a new User account (called Teams Gateway) is created in your Office 365 tenant to complete activation.  Once you have completed the setup of the service in Callroute, you can safely remove this user from your Office 365 setup. For more detailed information on this topic please refer to the relevant help article.

Learn more about the licences you need to get started with Callroute Direct Routing using our simple guide.