General Guides

• How to connect your PBX into Callroute
• Interpreting your Call Data Records (CDR's)
• Multi-Factor Authentication (MFA)
• What is Role-Based Access Control (RBAC)?

Microsoft Teams Guides

• Callroute Requirements for a Successful Integration with Microsoft Teams
• How can I trial Callroute with Microsoft Teams
• How Does Callroute Microsoft Teams Provisioning Work?
• How to access Microsoft Teams call quality reports
• How to create an Office 365 Service Account for Callroute
• What Microsoft Licenses are required for Callroute?
• Why do I need an unassigned Microsoft 365 or Office 365 user license?

Cisco Webex Calling

• Generating Local Gateway Credentials for Webex Calling

Help and Error Messages

• Does Callroute support E-911?
• Failed to find an appropriate license when adding the Microsoft Teams service
• Teams user will not Activate
• What do the User states mean in the Callroute Microsoft Teams service?
• What does Outbound CLI mean?

Release Notes

• Release notes: 13 July 2022
• Release notes: 17th Oct 2022
• Release Notes: December 2022

BYOC

• How to order BT Wholesale SIP Trunks for Callroute
• IP Addresses & Ports for BYOC
• Requesting a new Carrier

Partner Information

• Callroute Demo Mode Setting

Support

• Sign-up to Customer Support Hub