IP Addresses & Ports for BYOC

We support the following types of connections to carriers: SIP Registration DNS-SRV IP Auth Which IP Addresses are used depend on the connection type to your carrier. SIP Registration and DNS-SRV typically do not require a static or dedicated IP assigned to the connection. IP Auth however, does. When setting up a connection to your […]

Release notes: 13 July 2022

Callroute’s technology team are working hard to continue to bring new features, enhancements, bug fixes and performance improvements to our Unified Communications as a Service (UCaaS) platform, to continually improve your experience. Changes OAuth 2.0 migration We have migrated Callroute’s authentication system to a new OAuth 2.0 solution. This is a significant enabler for numerous […]

Interpreting your Call Data Records (CDR’s)

Overview From the Callroute portal’s reporting page, you can view your channel usage and historical calling information. You can also export your Call Data Records as a CSV file which is in a format based on the recommendations from the Federation of Communication Services. This article explains the various fields shown in the CSV download, […]

Multi-Factor Authentication (MFA)

Enhance your security by enabling additional identity verification using an Authenticator app such as Google or Microsoft Authenticator. Rather than just requiring an email and password to authenticate with Callroute, MFA requires an additional layer of verification such as a one-time password, generated by a different device in your possession. This significantly reduces the likelihood […]

How Does Callroute Microsoft Teams Provisioning Work?

To connect Callroute with your Microsoft tenant, several different elements must be provisioned to allow calls to flow between Teams and the Callroute infrastructure. This article explains what these elements are and why they are necessary. Removing the Callroute integration is also outlined within this article. As a guide the provisioning process typically takes between […]

Generating Local Gateway Credentials for Webex Calling

A step-by-step guide for generating the Cisco Webex local gateway credentials you need for enabling PSTN integration with Callroute. Log into the Cisco Webex Control Hub customer portal and navigate to Services and select Calling. 2. From the Call Routing tab select Trunk and click Add Trunk. 3. Add a new Trunk for the desired […]

How to create a SIP Trunk in Callroute?

As an Administrator, you may wish to create a SIP Trunk to connect and PSTN enable your SIP service platforms. For example you might have a SIP capable PBX or Contact Centre platform you would like to add PSTN calling capability to. Once logged in to the Callroute App, click the Services icon in the […]

What is Role-Based Access Control (RBAC)?

As a Company Super User, you may wish to define permissions for subordinate users of the Callroute service Callroute supports the ability to assign permissions to Admin users and create custom roles (combination of permissions). When you first sign up for the Callroute service you will be granted the Company Super User role which allows […]

What does Outbound CLI mean?

When you click on a User Details within Microsoft Teams Service, you see an option for Outbound CLI The Outbound CLI is the number that is displayed to the Called party. When you dial an external number from Microsoft Teams using Callroute, the number that is displayed will be the one that has been selected […]

Callroute Requirements for a Successful Integration with Microsoft Teams

To connect Callroute to your Microsoft Teams tenant, you need to ensure you have met the following requirements You will need to ensure you have the following available: A Microsoft user account in your target Microsoft tenant with the following Administrator rights: Global Administrator or if you prefer to be more granular the below combination […]