Sign-up to Customer Support Hub

Our Customer Support Hub is available for Partners and Customers to log, manage and view their organisations support tickets. Our new portal will give you access to: In addition to this, Partners can also: How to Sign-Up to the Customer Support Hub Can I access my old support tickets? Only support tickets from 1st February […]

Callroute Demo Mode Setting

Microsoft Teams PSTN calling is a common Callroute use case. Partners that resell Callroute may want to demonstrate the ease of adding a Microsoft tenant (adding the Teams service) through to making a test call. For this to be repeatable Callroute supports the ability to delete the Microsoft Teams service and start again. When deleting […]

Release Notes: December 2022

Callroute has now moved to a continuous feature delivery model where new features and bug fixes are released as soon as they have passed our quality assurance tests. This allows customers to benefit from new features as quickly as possible without waiting for a specific release date. In line with this new release cycle, the […]

How to order BT Wholesale SIP Trunks for Callroute

When ordering SIP Trunking services from BT Wholesale using their partner portal it is important that you choose the correct manufacturer for the SIP device in order to be compatible with Callroute. Under the Manufacturer drop down, choose Cisco Under the Model, choose Cube Software version: Latest version offered You will need the following details […]

Release notes: 17th Oct 2022

Callroute’s technology team are working hard to continue to bring new features, enhancements, bug fixes and performance improvements to our Unified Communications as a Service (UCaaS) platform, to continually improve your experience. Changes Bring Your Own Carrier We now support customers who wish to bring their own PSTN carrier service to Callroute. BYOC allows customers […]

IP Addresses & Ports for BYOC

We support the following types of connections to carriers: SIP Registration DNS-SRV IP Auth Which IP Addresses are used depend on the connection type to your carrier. SIP Registration and DNS-SRV typically do not require a static or dedicated IP assigned to the connection. IP Auth however, does. When setting up a connection to your […]

Release notes: 13 July 2022

Callroute’s technology team are working hard to continue to bring new features, enhancements, bug fixes and performance improvements to our Unified Communications as a Service (UCaaS) platform, to continually improve your experience. Changes OAuth 2.0 migration We have migrated Callroute’s authentication system to a new OAuth 2.0 solution. This is a significant enabler for numerous […]

Interpreting your Call Data Records (CDR’s)

Overview From the Callroute portal’s reporting page, you can view your channel usage and historical calling information. You can also export your Call Data Records as a CSV file which is in a format based on the recommendations from the Federation of Communication Services. This article explains the various fields shown in the CSV download, […]

Multi-Factor Authentication (MFA)

Enhance your security by enabling additional identity verification using an Authenticator app such as Google or Microsoft Authenticator. Rather than just requiring an email and password to authenticate with Callroute, MFA requires an additional layer of verification such as a one-time password, generated by a different device in your possession. This significantly reduces the likelihood […]

How Does Callroute Microsoft Teams Provisioning Work?

To connect Callroute with your Microsoft tenant, several different elements must be provisioned to allow calls to flow between Teams and the Callroute infrastructure. This article explains what these elements are and why they are necessary. Removing the Callroute integration is also outlined within this article. As a guide the provisioning process typically takes between […]