Per user pricing

Callroute pricing is based on a per user per month subscription. For customers wishing to connect their own carrier it’s a simple monthly fee to use the Callroute Cloud. To use Callroute as the PSTN carrier its just the addition of a monthly phone number hosting fee and a competitive calling rate card or calling minute bundle.

The Callroute Cloud

Migrating user with callroute

Calling Plans

If you do not have an existing telecoms provider, Callroute offer Calling Plans available in the UK that can be provisioned instantly. Our plans are competitive and allow you to share plan minutes between users for maximum efficiency.

300 Domestic

1,200 Domestic

Pay as you go calling

Don’t make a lot of calls? No problem, you can still enjoy the benefits of Callroute PSTN services and pay per minute based on our standard rate card

Inbound Service Numbers

Buy inbound only service numbers and connect them to your auto attendants or call queues. Our inbound service numbers do not require a calling plan and can be bought independently.

Automated Provisioning

Automated provisioning of numbers for users is included in all bring your own carrier or Callroute calling plan packages. For an additional monthly fee automated provisioning can be extended to manage Microsoft Calling Plans, Operator Connect or other Direct Routing deployments that do not transit the Callroute network as a bolt-on or standalone service.

Automated Phone Number Management

Frequently asked questions

What is an active user?

We measure active users differently depending on the phone system you are connecting to Callroute.

Microsoft Teams

An active user in Microsoft Teams is a user or resource account that has been licensed for Microsoft Phone System and is using Callroute for direct routing (is showing “Active” in the Callroute Microsoft Teams service).

PBX User

An active user in a PBX system is trust based. However, we monitor consumption to ensure fair use.

Webex Calling

An active user in Webex calling is based on per DDI assignment to the service

SIP Phone

Each registered SIP Phone is classed as an active user

How are calling plan minutes billed?

Calling plans offer you consistency and a cost effective way to plan your spend month on month. Buying a calling plan will be cheaper than standard billing.

Minutes held within each plan are bundled together and can be consumed by any user with an activated calling plan.

Unlike Microsoft, our calling plans are pooled together into one bucket rather than per calling plan type. This means you can tailor your plans and consume your minutes more efficiently.

Do my unused minutes carry over to the next month?

Any unused minutes at the end of the calendar month are not carried over to the following month. On the first of each month, your minute balance is reset.

What happens if I use all my pooled minutes before the end of the month?

If you are set up for overspend, calls will continue to work as normal. However, they will be charged at our standard rate.


If you are not set up for overspend, inbound calls will still operate as normal. Any outbound calls except to 999, 111, 112 and 101 will be blocked until the balance resets on the first of the following month.

Can I limit PAYG spending?

Yes, you can set a maximum balance your account can reach before calling is prevented. You will receive notification when you are approaching this limit. You can increase your balance should you need to.

Can I call destinations that are out of bundle?

Provided that you have enabled rate card billing on top of your calling plan packages you will be able to call any number in any country. Appropriate charges will apply based on our rate card.

Can I restrict certain users from calling international numbers?

Yes. You can control at user level the call privileges required

Intermittent Microsoft Teams calling issues reported globally. This issue appears to be affecting all Microsoft customers worldwide. Microsoft are currently investigating the issue. All Callroute systems are fully operational. More information will be provided as soon as possible.