Never Worry About Capacity Again

For new and established businesses, Callroute sets up an automatically scalable phone system in minutes.

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Scale channels automatically

Easy-to-use dashboards provide real-time metrics and analysis.

  • Get insights on how your telephony system is performing, how it's being used, and who is using it.
  • Access actionable takeaways or dig deep into the numbers.

Match calling capacity with business demand

Most businesses experience peaks in demand or unpredictable capacity requirements.

  • Auto-scaling increases the number of channels to match demand so your customers can always get through.
  • If you need to scale back down, it’s easy to do in the Callroute portal.
  • Only pay for what you need and always match demand.
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How it works

You need Microsoft Teams and Phone System - that's it. Every channel you enable with Callroute is provided by us - that's how we make the process so easy and let you start for free.

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Usage

See the number of channels, look at trends over time, usage by location, and get an overview of other Teams activity.

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Numbers

Review and sort your phone numbers. Look at location, type, active status, and more. Buy new numbers from the same screen.

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Billing

See monthly, quarterly or annual reports, balance histories, latest payments and invoices, along with cost trend analysis.

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Integration

We provide the clear telephony data you need to combine that with additional data sets to understand how your entire system is working.

FAQs

How is auto-scaling enabled?

You don’t have to do anything. It comes with the service. However, you can change it to an alerts system if you want manual control.

What level does it scale up to?

You can scale from just a few channels to thousands of channels for large enterprises and contact centres. The choice is yours. There really isn’t a ceiling.

Can you scale down?

You can decrease capacity — but it’s not automatic. The core reason for our auto-scaling service is to make sure you can meet increases in demand and your customers can always get through. But it’s easy enough to remove channels in your Callroute dashboard.

Grow simply without disruption

Auto-scaling improves user and customer experiences while simplifying management. Pay for what you use and no-one ever hears a busy tone. Try Callroute for free now.

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